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Family Building Society: Savings reviews

View other Family Building Society products
4.56
Based on 1,195 reviews, last reviewed 2nd Jan 2026
60% decrease in 5 star reviews
in the past 90 days
83% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
12%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Easy to phone and uk staff. Easy to contact by phone, with uk based staff who are knowledgeable, helpful and pleasant to deal with. Reviewed on: 2nd January 2026
Richard 's avatar
Richard

Latest lowest rating:

1

I’ve tried to call and have been left waiting for 15... I’ve tried to call and have been left waiting for 15mins plus - not good enough Reviewed on: 29th December 2025
Kingy's avatar
Kingy
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1195)

Review of the Family Building Society, Savings:

The staff that dealt with me and my equiry were supe...

5
The staff that dealt with me and my equiry were superb and explained everything in clear and knowledgeable detail with perfect politeness. Reviewed on: 15th April 2025
Wilf D's avatar
Wilf D
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

My husband and I had to undertake a few transactions...

5
My husband and I had to undertake a few transactions, staff effecient and friendly Reviewed on: 17th November 2025
Susan H's avatar
Susan H
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th November 2025
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Family Building Society

extremely helpful

5
extremely helpful and charming lady - Ali Hopkins - answered all my queries and provided appropriate forms Reviewed on: 11th November 2025
XX's avatar
XX
Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Ali! Response date: 12th November 2025
The Family Building Society Logo
Family Building Society

The lady helped me immediately..

5
The lady helped me immediately and this allowed me access to my account as I had been waiting over 2 weeks for a verification code to come in the post. Reviewed on: 11th November 2025
Jennifer 's avatar
Jennifer
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th November 2025
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Family Building Society

Easy and friendly customer service

5
I was locked out of my account and called to get it unlocked. It was easy to do and the lady (I forget her name) was patient and waited on the call until I was able to get back in. The whole thing was pretty quick. Reviewed on: 11th November 2025
Anon User's avatar
Anon User
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 12th November 2025
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Family Building Society

Lisa was very patient and very helpful

5
Lisa was very patient and very helpful Reviewed on: 10th November 2025
Mildred's avatar
Mildred
Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 10th November 2025
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Family Building Society

Good Customer Service

5
I called as I had incorrectly entered my details and locked my account. Nicole was friendly, efficient and quickly resolved my problem Reviewed on: 10th November 2025
LL's avatar
LL
Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Nicole! Response date: 10th November 2025
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Family Building Society

no long waiting time on phone

5
no long waiting time on phone, assisted to get back on line Reviewed on: 10th November 2025
nanac's avatar
nanac
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025
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Family Building Society

Customer service is excellent.

5
Customer service is excellent. Was able to resolve my problem. Reviewed on: 10th November 2025
BSL's avatar
BSL
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025
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Family Building Society

Good service in getting my account web access

5
Good service in getting my account web access Reviewed on: 10th November 2025
Peter M's avatar
Peter M
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025
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Family Building Society

Friendly and helpful

5
I had a friendly and helpful response to my query from Kasey Reviewed on: 6th November 2025
David Setchell's avatar
David Setchell
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 7th November 2025
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Family Building Society

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