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Family Building Society: Savings reviews

Name: Savings
Rating: 4.47 (818 reviews)

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4.55

Based on 818 reviews, last reviewed 30th May 2025

321% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

Verification Code I phoned for my verification code and Donika was very helpful and provided all the details I required. Reviewed on: 30th May 2025

Latest lowest rating:

1

Awful website to log in First phone call 27/05/25 staff helpful but phone line terrible 3 second time delay between conversation, I am deaf and it was a very difficult call p... Read more Reviewed on: 28th May 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (818)

Review of the Family Building Society, Savings:

Unblocking account

I understand that there is a long delay ,waiting to get through on the phone, 20 mins- as you are so busy- and I did appreciate the option to have a call back to avoid waiting on the phone . I didn’t take up this option - hence the longish wait .Once through - the service I received was professional, helpful and friendly - and the problem of unblocking my account - my own fault ,was quickly resolved . A special thanks to Gillian Collard - excellent customer service. Reviewed on: 22nd May 2025

Customer Service

Very impressed with Catherine - extremely patient and informative. Being of the older generation it really does help Reviewed on: 19th May 2025

Competent phone support but a poor online platform.

I tried to log in online to view my savings accounts but was faced with a new online savings portal. Unfortunately the new portal did not recognise my password and I was unable to follow the instructions that were meant to follow. I called the office and after holding for over 6 minutes I spoke to Lisa. She required me to re-register online again and she sent over an activation code. The activation code was input but the online platform now requires an verification code which will be sent to me by post before I can access by account details. Lisa advised if I do not receive this in 7 days, I should call the office and they can give this to me by phone. Therefore I cannot access my Online Saver account until I have received this.consequently I have lost confidence in Family Building Society’s new online platform and rather than transfer my mature Bond Funds to the Online Saver which offers a competitive interest rate I have elected to withdraw the funds to my bank account on maturity as Lisa advised I would currently require a manager’s approval to access my funds from my instant access online saver. In summary Lisa offered reassuring and competent support in progressing these issues but sadly the Online Savings Platform appears far too complex with many hurdles to navigate than I have experienced from other savings providers. Reviewed on: 19th May 2025

customer service..

after long wait to speak to advisor the change to accounts was well handled & full transfer made to cash ISA. suggest more staff are put on phone lines to answer calls . a lot of matters cannot easily be dealt with online Reviewed on: 19th May 2025

Donnika Help

Donnika was excellent and very helpful Reviewed on: 19th May 2025

Steph was very helpful and knew exactly how to resol...

Steph was very helpful and knew exactly how to resolve an issue Reviewed on: 19th May 2025

Gill Collard provided excellent customer service

Gill Collard provided excellent customer service supporting me all through opening a savings account. Reviewed on: 17th May 2025

I was very happy with the help from the customer ser...

I was very happy with the help from the customer services rep. Always think it's a bit ridiculous to recommend a bank or savings account. I recommend it if it has a high interest rate, not if it hasn't. Reviewed on: 16th May 2025

Excellent service

Following a change to your systems I needed help to migrate my details and the CSA I spoke to was very helpful and patient - overall excellent service Reviewed on: 16th May 2025

Catherine who helped resolve my problems with lookin...

Catherine who helped resolve my problems with looking was very polite,patient and helpful and was able to sort out the issues I was struggling with Reviewed on: 16th May 2025

Call to query logging into new system.

Call to query logging into new system. Resolved efficiently and good customer service Reviewed on: 15th May 2025

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