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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1247 reviews)

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4.55

Based on 1,247 reviews, last reviewed 4th Mar 2026

20% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Lisa , our contact was excellent on both occasions I... Lisa , our contact was excellent on both occasions I spoke to her . Clear and concise answers with every question I asked . A credit to your organisat... Read more Reviewed on: 4th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1247)

Review of the Family Building Society, Savings:

Quick response.

No call queue. Vandelle Shango answered my questions efficiently. Reviewed on: 14th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Extremely helpful customer service

I needed to track down my verification code for online banking, as it has not arrived in the post. Thomas White was extremely efficient and helpful in dealing with my issue and resolving the problem Reviewed on: 8th May 2025

Helpful staff who took the time to listen explain an...

Helpful staff who took the time to listen explain and answer questions Reviewed on: 8th May 2025

I had a very friendly customer service representativ...

I had a very friendly customer service representative who also had the experience and authority to help me with my query Reviewed on: 6th May 2025

Post Script to my review of 16 April 25

The comments in my review of the 16 April 25 apply equally to both members of the 'online support team' namely 'Ali' (telephone contact 16/04/25) and 'Dyllan' (telephone contact 11/04/25). Reviewed on: 5th May 2025

Fantastic staff, always a welcome smile, very knowle...

Fantastic staff, always a welcome smile, very knowledgeable and helpful. Such a pleasure going into the Epsom branch. An efficient service and guide you through the process every step of the way Reviewed on: 2nd May 2025

Service at Epsom office

Good front office service from Alexis Osborne Reviewed on: 2nd May 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your experience with us! Response date: 2nd May 2025

Discussed renewal of Savings account.

Discussed action to take on expiry of existing fixed term savings account. Lisa Adams dealt with this efficiently and was extremely nice to talk to, very couteous. More than happy with the transaction. Reviewed on: 1st May 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your experience with us! Response date: 1st May 2025

Query answered promptly

Query answered promptly and operator friendly and efficient Reviewed on: 1st May 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

quick service

they're very good at sorting thing out on the phone, very quick and friendly service Reviewed on: 1st May 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

Easy and quick account-opening arrangements

The member of staff was most helpful, patient and efficient. The bond and ISA opening arrangements were quick and simple. Reviewed on: 30th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

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