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Family Building Society: Savings reviews

View other Family Building Society products
4.54
Based on 1,247 reviews, last reviewed 4th Mar 2026
20% decrease in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Lisa , our contact was excellent on both occasions I... Lisa , our contact was excellent on both occasions I spoke to her . Clear and concise answers with every question I asked . A credit to your organisat... Read more Reviewed on: 4th March 2026
Shaun R's avatar
Shaun R

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026
JD's avatar
JD
Visit provider site Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1247)

Review of the Family Building Society, Savings:

Reasonably quick to answer phone, Lisa set me on the...

5
Reasonably quick to answer phone, Lisa set me on the path to finishing registration. Glad you have introduced 2 factor authentication. Reviewed on: 22nd May 2025
Sheila S's avatar
Sheila S

Happy branch to visit

5
Epsom counter service is without doubt best I have ever had. Alixis Osborne is to be commended for her polite, knowledgeable & professional customer service. We have been into Epsom branch twice now and have received a hello and cheerful welcome on both occasions. So very rare these days, long may it continue. Reviewed on: 8th April 2025
Beryl G's avatar
Beryl G
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Allowing access to account

5
Excellent service in phone call with Lisa Adams Reviewed on: 8th April 2025
Peter McNaughton's avatar
Peter McNaughton
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Excellent!

5
Questions answered by a very pleasant, friendly, efficient lady Reviewed on: 8th April 2025
Karen 's avatar
Karen
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Great Building Society,.

5
Friendly helpful staff who answered all my questions. Efficient service which is so rare these days, Reviewed on: 7th April 2025
JN's avatar
JN
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Excellent service

5
Very pleasant and helpful advisor. Reviewed on: 7th April 2025
A very satisfied customer 's avatar
A very satisfied customer
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our service was excellent! Response date: 11th April 2025
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Family Building Society

Very helpful customer service - made every effort to...

5
Very helpful customer service - made every effort to help. Very friendly Reviewed on: 3rd April 2025
Kay S's avatar
Kay S
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us very helpful! Response date: 11th April 2025
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Family Building Society

Information to savers

3
Whilst on the whole I am pleased with the customer service and interest rates offered by the Society I feel there is one major improvement that could be offered to existing savers:- Why can't emails be sent out when there are changes to the Society's interest rates or new accounts introduced ? Reviewed on: 1st April 2025
Long Term Saver's avatar
Long Term Saver
Reply from Family Building Society Thank you for leaving us this review, we take all feedback on board. We do send emails to customers when their specific account rate is decreasing. If you are not receiving this, please contact us on 03330 140144 and we can look into your marketing permissions. Kind regards Family Building Society Response date: 11th April 2025
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Family Building Society

Full marks to Family Building Society

5
I was very satisfied with the service that I received from the Customer Services Team when I wished to transfer my funds to an updated Fixed Savings Bond. My request was dealt with in a professional and proficient manner, both on the telephone and online. Thank you very much Family Building Society for your help. Reviewed on: 27th March 2025
Elizabeth M's avatar
Elizabeth M
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Gods all round service

5
I was happy with my savings account and the service provided Reviewed on: 26th March 2025
Mikhaila's avatar
Mikhaila
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
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Family Building Society

Seeking reassurance

5
I phoned to reassure myself that I had correctly transferred money to my newly set up ISA account. Your colleague whose name I sadly did not catch was so very helpful and confirmed that the money is now in my ISA account. Reviewed on: 25th March 2025
Peter 's avatar
Peter
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
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Family Building Society

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