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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1249 reviews)

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4.55

Based on 1,249 reviews, last reviewed 5th Mar 2026

22% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I was having trouble logging on to my account today... I was having trouble logging on to my account today so rang the society. The lady I spoke was so helpful and extremely patient. Everything was sorted.... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1249)

Review of the Family Building Society, Savings:

Reasonably quick to answer phone, Lisa set me on the...

Reasonably quick to answer phone, Lisa set me on the path to finishing registration. Glad you have introduced 2 factor authentication. Reviewed on: 22nd May 2025

Great building society to deal with

Faultless personal customer service and always a pleasure to deal with. Phone calls always answered quickly by UK based staff who are very knowledgeable, competent and professional. I've never been put on hold and have been saving with them for a few years now. Reviewed on: 27th March 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found our customer service was faultless! Response date: 2nd May 2024

I rang to reinvest an 18 month savings bond.

I rang to reinvest an 18 month savings bond. I spoke to Lisa very helpful indeed, clear and very efficient. I asked to take out part of the money plus interest and reinvest the rest. She made it very clear and easy. Reviewed on: 26th March 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you we able to reinvest and that you found Lisa very helpful! Response date: 1st May 2024

Professional work ethic from the staff and with a go...

Professional work ethic from the staff and with a good range of savings accounts Reviewed on: 23rd March 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us professional, with a good range of different accounts! Response date: 1st May 2024

paris was very clear and informative , helpfu...

paris was very clear and informative , helpfull on a problem i had , and patient as am bit rusty on my computer and was talked through the proceedings Reviewed on: 22nd March 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found Paris was clear and informative when helping you! Response date: 1st May 2024

Great customer service.

It was refreshing to make a call and not hear a recorded message of "We are currently receiving a high volume of calls at the moment" Very shortly after ringing I got to speak to someone (I think the ladies name was Sumaya - I hope I've spelt that correctly!) Anyway, the service was first class: thank you. Reviewed on: 21st March 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found our service was refreshing! Response date: 1st May 2024

So far so good.

So far so good. Identity not yet verified. Should have asked for third address in last three years, had been living there for 18 years then sold and went into rented property. Only bought my new home in December 2023 Reviewed on: 19th March 2024

Reply from Family Building Society Thank you for leaving us this review, we hope that your overall experience was smooth! Response date: 1st May 2024

service is'nt good

You take too long to get to talk about what I am 'phoning about. The last time I had 12 questions before I could start. Then today you've sent me by post a statement of this month's transactions. It co-incides with my notes, but why is'nt it TOTALLED? No total shown! Reviewed on: 19th March 2024

Reply from Family Building Society Dear Roger, Thank you for your comments. We are sorry to hear that you found our mandatory GDPR questions took too long. We implement these to ensure our customers are safe from fraudulent activity. Please feel free to contact our Family Service Team to query your monthly statement via telephone: 03330 140144 or you can request a callback during our open business hours via: https://www.familybuildingsociety.co.uk/contact-us/request-a-callback Your feedback is appreciated and has been passed to the relevant department for their consideration. Kind regards Family Building Society Response date: 1st May 2024

I have found the process of registering very unrelia...

I have found the process of registering very unreliable and am losing confidence that the Society will deal with my finances much better. Reviewed on: 19th March 2024

Reply from Family Building Society Dear Maximilian, Thank you for your comments. We are sorry to hear that you found the registration process frustrating. We are currently investing in new technology and infrastructure, and we are always looking at ways in which to improve our service to customers. However, we need specific IT solutions which take time and investment, and as a smaller society we have to weigh up the costs and benefits. We do have a dedicated Online Support Team, (03300 243406), who are always pleased to help with any online issues. Your feedback is appreciated and has been passed to the relevant department for their consideration. Kind regards Family B Response date: 1st May 2024

Helpful, friendly customer service staff

Helpful, friendly customer service staff on the phone - even though I was opening an online account Reviewed on: 15th March 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our service was friendly! Response date: 1st May 2024

Isa queries

Guy was very helpful and patient as I had many questions regarding my Isa. Reviewed on: 14th March 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Guy was very helpful and patient for you! Response date: 1st May 2024

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