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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1194 reviews)

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4.56

Based on 1,194 reviews, last reviewed 2nd Jan 2026

61% decrease in 5 star reviews

in the past 90 days

83% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

Reinvestment of cash isa I needed telephone advice about the process of reinventing a fixed rate cash isa. Messiah was courteous, friendly and efficient. He dealt with the re... Read more Reviewed on: 2nd January 2026

Latest lowest rating:

1

I’ve tried to call and have been left waiting for 15... I’ve tried to call and have been left waiting for 15mins plus - not good enough Reviewed on: 29th December 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1194)

Review of the Family Building Society, Savings:

No fuss ISAs

I was fed up with banks changing the ISA rate after the initial year and giving derisory rates. It was such a fiddle to change the provider. The Family Building Society market tracker ISA gives a reasonable rate and saves constantly swapping around. You could get a slightly better rate if you are inclined to shop around, but there's not much in it. ( Disclosure: I also do some work for the FBS.) Reviewed on: 20th December 2017

Too busy !

Too busy to answer phone, too busy to answer emails, too busy to deal with enquiry, will try and get back to you in about 4 days ! Could not get details or application enquiry off the website. This was an active investment enquiry ! Reviewed on: 10th October 2025

Reply from Family Building Society We completely understand how frustrating it must have been to wait several days for a response, especially when you were making an active investment inquiry. we are currently experiencing an exceptionally high volume of calls, which has meant longer response times than usual, we have had some very competitive deposit products on the market, and this has resulted in many additional calls. As our phone lines have been particularly busy, we do offer a callback feature that allows you to keep your place in the queue without staying on the line. We’re currently reviewing our response processes to ensure that inquiries are handled promptly and efficiently. We’re sorry you had difficulty accessing the application details through our website. We’re investigating this to make sure information is clear and easier to find. Response date: 17th October 2025

Efficient, stayed on phone throughout application p...

Efficient, stayed on phone throughout application process, very helpful. Reviewed on: 9th October 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Lisa Adams

Nice Work, Great Job, Great job. Reviewed on: 9th October 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Excellent sevice today.

Excellent sevice today. By your agent Kaycey. She answered all my questions and would very polite. Reviewed on: 7th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Kacey! Response date: 17th October 2025

Having trouble getting into our account.

We were having trouble getting into our account. Ellissa came on the phone and she was excellent and very patient as we were struggling. Cannot praise Ellissa enough. Thank you Ellissa. Reviewed on: 6th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Elissa! Response date: 17th October 2025

Huge thanks to Lisa for giving help and information...

Huge thanks to Lisa for giving help and information in a friendly and professional way. Reviewed on: 6th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Lisa! Response date: 17th October 2025

Needed to contact the building society for information.

Needed to contact the building society for information. Got through very quickly and was given the support I needed in good time and with clarity. Reviewed on: 6th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

One-Time Passcode

My only complaint is that occasionally the One-Time Passcode text does not come through to my Mobile phone in time and on those occasions I would like to be able to request an automated call to my Home phone. It would be useful to have that choice at the time of logging in. Reviewed on: 5th October 2025

Reply from Family Building Society Thank you for taking the time to leave us your review. Your feedback has been passed on to the relevant team to support ongoing improvements to our services. If there's anything else you need further assistance with, please don't hesitate to let us know. Kind regards Family Building Society Response date: 17th October 2025

Helpful Customer Service

I had to contact FBS by phone as the information I needed wasn't on the website. The call was answered quickly and Lisa answered my query immediately. She also took the time to guide me to the relevant page on the website to download the relevant form Reviewed on: 3rd October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Updating deails

Very helpful and professional and the operator sounding very friendly Reviewed on: 3rd October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

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