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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,251 reviews, last reviewed 9th Mar 2026
20% decrease in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

I,m 80 years old I,m 80 years old and struggle with modern technology. Lisa's help and patience enabled me to update my online login. Many thanks Reviewed on: 9th March 2026
Derek B's avatar
Derek B

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026
JD's avatar
JD
Visit provider site Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1251)

Review of the Family Building Society, Savings:

Trustworthy and friendly

5
Just limited to on line/mail updated#s Reviewed on: 26th January 2019
John Bates's avatar
John Bates
Reply from Family Building Society Hi John, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019
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Family Building Society

Family Building Society Branch Review

5
Please continue to have a counter service. Your knowledgeable staff make all queries so much more easy to resolve. Reviewed on: 17th February 2023
Verified Member's avatar
Verified Member

Request for savings info

4
Following info from HMRC I rang to ask for info forwarded to HMRC. I spoke to David who acceded to my request. He was very polite and helpful. Unfortunately the info I received (not from him) was not relevant. A second phone call resolved the matter. Reviewed on: 17th February 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thanks for taking the time to leave a review, we're pleased to hear that David was helpful for you! Response date: 20th February 2023
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Family Building Society

Family Building Society Branch Review

5
Nothing to be improved - I much prefer to do in person even though I am not local. I don't like online only. Reviewed on: 1st February 2023
Verified Member's avatar
Verified Member

Family Building Society Branch Review

5
I have dyscalculia and online banking is very difficult, so not reserving all favourable rates for online only would be very considerate (applies to all banks and building societies). Reviewed on: 1st February 2023
Verified Member's avatar
Verified Member

Great customer experience and prompt replies to questions

4
I invested in a Family Building Society Windfall Bond. Have never heard of the company I did some research and still felt nervous! I am pleased to say I found all interactions prompt, efficient and professional. A mobile friendly webpage would be a useful improvement, that is a minor point. Reviewed on: 14th January 2023
Claire B's avatar
Claire B
Reply from Family Building Society Thank you for taking the time to leave us a review Claire. We are pleased to hear that you found our customer service and prompt replies to be great. We will also pass your feedback on to the relevant teams to consider any improvements going forward. Response date: 16th January 2023
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Family Building Society

great personal service

5
Staff answer the phones immediately, are friendly, patient and well informed. Products also. competetive. Only. critique , your inability to accept bank transfers have resulted in delay to completions . I think you should as a financial business review this situation. Reviewed on: 29th December 2022
Geoff Dowling's avatar
Geoff Dowling
Reply from Family Building Society Thank you for taking the time to leave us a review Geoff. We are so pleased to hear about your experience with us. We will pass on your comments regarding bank transfers to the relevant departments so that we can consider any improvements going forward. Response date: 6th January 2023
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Family Building Society

Windfall Bond

3
Bring the WFB back to sizeable investors. Nationwide ran a 12m draw much "fairer" than the FBS bond. Scrap the "Blank Tickets" & alot to your members ! (IF they intend to limit the numbers, then introduce eg. Holders with a minimum of say 2 or 3 to qualify. Another eg. Halifax investors criteria £5k minimum. Reviewed on: 16th December 2022
grcandam's avatar
grcandam
Reply from Family Building Society Thank you for taking the time to leave us your feedback. We will ensure that your feedback is passed on to the relevant teams. Response date: 29th December 2022
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Family Building Society

Fixed Rate Bond

5
Recently opened a fixed rate bond online and later spoke to a member of staff to clarify a couple of points. Christina was very friendly and helpful and everything went smoothly. Reviewed on: 9th December 2022
Peter Brady's avatar
Peter Brady
Reply from Family Building Society Thank you for taking the time to leave us a review Peter. We are so pleased to hear that Christina was helpful. Response date: 12th December 2022
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Family Building Society

Good savings interest

5
They have been very quick to increase their variable savings rates in line with the Bank of England rates. Reviewed on: 6th December 2022
Nic's avatar
Nic
Reply from Family Building Society Thank you for taking the time to leave us a review Nic we are pleased to have received your feedback. Response date: 7th December 2022
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Family Building Society

Poor interest rates

3
Their easy access account now pays the lowest interest rates in the high street amongst other B/S, where before it used to be one of the best, VERY disappointed. Reviewed on: 30th November 2022
N from Epsom's avatar
N from Epsom
Reply from Family Building Society We are sorry to hear that you are disappointed with the interest rates of our easy access accounts. Decisions about the interest rate on our savings accounts are set on a combination of factors but where possible we do try to offer competitive rates. To find out more please visit our website or to discuss your options please contact our Family Service Team by emailing [email protected] or calling 03330 140144. Response date: 1st December 2022
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Family Building Society

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