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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1249 reviews)

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4.55

Based on 1,249 reviews, last reviewed 5th Mar 2026

22% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

I was having trouble logging on to my account today... I was having trouble logging on to my account today so rang the society. The lady I spoke was so helpful and extremely patient. Everything was sorted.... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1249)

Review of the Family Building Society, Savings:

Matured Bond

Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025

Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025

Beyond contemptible.

Say they will return funds same day - Always take two days. Avoid unless prepared to endure dismal service and broken promises. Reviewed on: 25th October 2022

Reply from Family Building Society I’m sorry to learn that you are dissatisfied. If a withdrawal instruction is received by 3pm on a working day, we will process the payment the same day and the receiving bank will receive the funds no later than the end of the following working day. This is clearly set out in our terms and conditions and online. Response date: 16th November 2022

Easy to Use

I've had an ISA with the company for 8 years. The interest rate isn't always the highest, but it is in the mix. It is very easy to manage the account online and there have been no issues with the account. Reviewed on: 12th October 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Chris. We are very pleased to hear that you find us easy to use. Thank you for continuing to save with us. Response date: 14th October 2022

One of the absolute WORST building societies I have dealt with

The staff at family Building society appear to make it their ambition to make a simple matter as difficult as they can. A good reputation takes years to attain, a bad one seconds with a few click of a mouse. Reviewed on: 11th October 2022

Reply from Family Building Society We are very sorry to hear about your experience. So that we can investigate further please can you email the details to [email protected] with the header SMP review. Thank you. Response date: 14th October 2022

Easy set-up / Great service

Had money to invest after a previous fixed rate bond with another Building Society had matured. Their 2 Year Tracker Bond was a product of interest due to the recent regular increase in the base rate. It was easy to apply for and set up on-line. The next day I saw that a newer version of the product was offering a better rate of interest. Wrote hoping they could switch me as it was within the first 15 days. Received a call the next day and after the standard security questions they confirmed the money would be moved. Checked on-line and saw that they have actioned my request. Reviewed on: 22nd September 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Carl. We are so pleased to hear that we were able to accommodate your request and that you think our service is great. Response date: 23rd September 2022

Do not open a windfall bond

Despite quite substantial deposit. Never a winner. It’s a bit of a con pays lower interest on. Said of prize draw Reviewed on: 16th September 2022

Reply from Family Building Society We are sorry to hear that you haven’t been one of our lucky Windfall Bond winners so far. However, the Windfall Bond is made up of two elements: It offers security for your savings, paying a variable rate of interest linked to the Bank of England Bank Rate. Additionally, there is the possibility of winning one of our monthly cash prizes. This is roughly a 1 in 714 chance of winning a single draw, multiplied by 12 draws. Of course, this means that you’re significantly more likely not to win a prize than to win one, but there’s always a chance! If you decide the Windfall Bond is no longer for you, you can close your account by giving 35 days’ notice, via the secure messaging facility available within the Online Service, by phone or by writing to us. If you have any questions, please give our Savings Service team a call on 03330 140144. Thank you for saving with us. Response date: 21st September 2022

So straightforward to invest

Your website is so well-written and logical with no superfluous information or graphics or images or rubbish! It was easy to find my way around and everything I needed to know at each stage of the registration appeared almost magically as it was required. Reviewed on: 26th July 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Jane. We are so glad to hear that you were able to easily navigate our website. Response date: 27th July 2022

Competitive savings interest rate

This account came to my attention after researching best easy access savings rates on moneyfacts.co.uk and thisismoney.co.uk. Terms clear and concise. Account opening simple and straightforward, with ability to fund account immediately after opening. Perfect for my needs. Reviewed on: 22nd July 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are glad you found our account opening simple and straightforward. Response date: 25th July 2022

Unhelpful

Very intransigent, unhelpful customer service. I therefore decided to close my savings account. Reviewed on: 12th July 2022

Reply from Family Building Society I am sorry to hear your comments about your recent experience with us. In order that we can discuss this further with you, please contact our Family Service Team by emailing [email protected] or calling 03330 140144. Response date: 14th July 2022

my account

you emailed me stating that I had an unread message so I logged in and read it which thanked me for investing some money in my account which I then opened to check and yet the money was not showing in the account !!!!! Reviewed on: 28th June 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Thomas. We apologise for any confusion the message may have caused. You should have received a secure message from us regarding your funds. If you have any other questions, please contact our Family Service Team by emailing [email protected] or calling 03330 140144. Response date: 1st July 2022

The best telephone customer service ever!

How refreshing. I have been completely fed up with other banks and building societies whenever contacting them. They keep you waiting, don't listen and everything just becomes unnecessarily difficult. I spoke to Lisa this morning who was the model of efficiency, professionalism and courteousness. If that's what I can expect every time I call, I'll continue banking with Family Building Society. The competition can learn something from you! Reviewed on: 30th May 2022

Reply from Family Building Society Thank you for taking the time to leave us such a great review Nick. We are delighted to hear about your experience with Lisa and the society. Response date: 31st May 2022

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