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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1250 reviews)

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4.55

Based on 1,250 reviews, last reviewed 9th Mar 2026

21% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Helpful, swift service Call answered within a few minutes, my query/matter was dealt with swiftly and easily, even waited until account was logged back into, excellent servi... Read more Reviewed on: 9th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1250)

Review of the Family Building Society, Savings:

Quick response.

No call queue. Vandelle Shango answered my questions efficiently. Reviewed on: 14th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Family Building Society Review

This Society is highly organised and very friendly when you call them------------top class Reviewed on: 3rd July 2021

Difficulty Closing Savings Account on Maturity

Call Back Service Not as stated. 1st call over a week later when told too & account will now be closed could only say "have a good day" A 2nd call back was a week after that, a joke. Closure papers signed as requested but rejected twice on technicality. Needed to go personally to the branch. I had banked with them since National County Days. Standards very much poorer now. Reviewed on: 2nd July 2021

Reply from Family Building Society I’m very sorry to hear about the issues you’ve experienced on closing your account. I believe you’ve now spoken to our New Business Team and as soon as we receive your documents we can close the account for you. If you need any further help, please don’t hesitate to contact us by emailing [email protected] or calling our Family Service Team on 03330 140144. Thanks Response date: 6th July 2021

Windfall Bond - Winner

Just been notified by Family Building Society that we have won £1000 in the prize draw. We have never been fortunate to win a prize in the past so this has made us really exciited. Thank you Family Building Society for promoting an excellent product. Reviewed on: 21st May 2021

Reply from Family Building Society Congratulations on your win! Response date: 25th May 2021

A positive experience

What can I say, my whole experience of the family building society has been very positive. Reviewed on: 21st May 2021

Reply from Family Building Society Thanks for your review! Response date: 25th May 2021

Family Building Society Review

Please email when monthly prize draw issued Reviewed on: 18th May 2021

Family Building Society Review

can't fault any aspect. - service, speed, rates, personnel all brilliant. Reviewed on: 19th April 2021

Family Building Society Review

Don't be fooled by the friendly,cosy name" Family building society" they're just as unaccommodating and ruthless with interest rates as the "big boys". Avoid. Reviewed on: 16th March 2021

Good service

Easy to contact, not just internet accounts, give loyalty rates easy to understand and clearly presented info Reviewed on: 19th February 2021

Lovely company to deal with

I opened a Windfall Bond with this company - they offer a great product and were very helpful and friendly with all my questions prior to and during the application process. Reviewed on: 18th February 2021

The Friendly Family Building Socity

I've always found the staff very friendly and helpful. Thanks Reviewed on: 21st January 2021

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Family Building Society: Savings reviews

21% decrease in 5 star reviews

600% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1250)

Quick response.

Family Building Society Review

Difficulty Closing Savings Account on Maturity

Windfall Bond - Winner

A positive experience

Family Building Society Review

Family Building Society Review

Family Building Society Review

Good service

Lovely company to deal with

The Friendly Family Building Socity

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

Join Smart Money People

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