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Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.17 (262 reviews)

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4.00

Based on 262 reviews, last reviewed 12th Jun 2025

67% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

16%

13%

Latest highest rating:

4

Its a great easy product to use. Its a great easy product to use. The log in is a bit more comlicated than most but it makes it secure. Reviewed on: 12th June 2025

Latest lowest rating:

1

opened a virgin money ISA unable to transfer funds... opened a virgin money ISA unable to transfer funds from my virgin current A/C to ISA account despite spending about 3 hrs over 2 days on the phone ... Read more Reviewed on: 9th April 2025

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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Cash ISA reviews (262)

Review of the Virgin Money, Cash ISA:

Bond renewal

Had a fixed rate bond with virgin money which had reached its terminal date. Despite the new rate being lower it was still one of the best on the market. Found the whole process to be easy to do online and their website is easy to navigate Reviewed on: 9th September 2016

Its a great easy product to use.

Its a great easy product to use. The log in is a bit more comlicated than most but it makes it secure. Reviewed on: 12th June 2025

Virgin Money Cash ISA

I have had a Cash ISA with Virgin Money for 3 years now. The interest rate is very good for an easy access account. Customer Service is also very good. Reviewed on: 21st April 2025

opened a virgin money ISA unable to transfer funds...

opened a virgin money ISA unable to transfer funds from my virgin current A/C to ISA account despite spending about 3 hrs over 2 days on the phone trying to explain the problem this is very bad customer relations , Reviewed on: 9th April 2025

Easy to contact, quick communication

Easy to contact, quick communication. Happy with the service compared to other providers. Will continue to use this company. Reviewed on: 13th March 2025

Virgin Money is easy to access with good interest ra...

Virgin Money is easy to access with good interest rates. I hope that having been taken over by Nationwide that will continue to be the case... Reviewed on: 6th March 2025

Great rates and very secure.

Great rates and very secure. Easy website and app to use. Account benefits explained very well. Reviewed on: 1st March 2025

Need more branches

Hard to get on line then difficult to speak to anyone Reviewed on: 26th February 2025

The flexible ISA offered a good rate...

I used their flexible ISA because it offered a good interest rate plus I could withdraw largew amounts and replace later in the same tax year. This facility was invaluable during my recent house move transaction. Although the fixed rate has been reduced, it still offered a competitive rate. Reviewed on: 23rd November 2024

Virgin Money Forces Customer to Pay for Their Mistake

I opened a one-year fixed-term Cash ISA with Virgin Money in January, and initially, everything seemed fine. However, come October, Virgin Money abruptly demanded my NINo, with a warning: either provide it, or they would void my ISA or impose a two-month interest charge for transferring to another provider. Had they requested my NINo at the start—as they should have—I’d have been gladly provide it. Instead, halfway through the term, they invoked a 'legal requirement' and their right to void my ISA. This eroded my trust in the company, and when I looked into transferring out, their dismissive customer service left me no option but face the penalty. This issue arose due to their oversight—they accepted an ISA application without verifying NINo. Yet, they are now making me pay for their mistake. It’s appalling. Reviewed on: 11th October 2024

Savings selection

Good products good rates means selection for customer Reviewed on: 24th August 2024

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