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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.79 (379 reviews)

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4.79

Based on 379 reviews, last reviewed 26th Feb 2026

150% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Great live chat service from Tom at Bath BS Great live chat service and Tom was quick to answer and knowledgably Reviewed on: 26th February 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Mortgages reviews (379)

Review of the Bath Building Society, Mortgages:

Outstanding Customer Service, Traditional Values & Integrity

I have been a borrower now for some 21 years. The Society have helped me in every step of my home ownership-Their values are traditional and they havethe utmost intregrity, you can rely on them, they are genuinely people who care about their clients. Cant recommend enough! Reviewed on: 8th March 2022

Great live chat service from Tom at Bath BS

Great live chat service and Tom was quick to answer and knowledgably Reviewed on: 26th February 2026

Great service and friendly to intermediaries too

As an intermediary, I deal with a wide range of mortgage providers. In this case, I needed to place a mortgage for customers looking to buy a large rural property. There were some added complexity to the Case as well but from start to finish both building Society were great. Even their national account manager got involved due to the amount of business they had inat one point and they really are an all hands to the pump organisation. Reviewed on: 24th February 2026

Reply from Bath Building Society Hi Edward, thank for your feedback. I'm pleased to read that our approach to complex cases and teamwork made a difference for you and your customer. I'll pass your kind comments onto our National Account Manager, Ben. We look forward to working with you again soon! Kyle Greck, Head of Mortgage Sales. Response date: 25th February 2026

Kerrin has been fantastic to work with on a recent m...

Kerrin has been fantastic to work with on a recent mortgage placement. His support throughout the case made a genuine difference, and it was refreshing to deal with someone so approachable, knowledgeable, and solution‑focused. What really stood out was how much his regular visits to our network meetings helped. Hearing him talk through Bath Building Society’s criteria in person meant that when this particular case came across my desk, I knew straight away that they were a lender worth considering. That clarity saved time and gave me confidence in the direction of the application. Overall, it’s been a really positive experience, and Kerrin’s involvement has played a big part in that. A great example of how valuable a proactive and engaged BDM can be. Reviewed on: 23rd February 2026

Reply from Bath Building Society Hi Steve, thanks for taking the time out and leaving some feedback. This is great to hear and glad we were able to assist. I will pass on your kind comments to Kerrin and if you have any further cases you know where we are. Ben Hutchings, National Account Manager Response date: 25th February 2026

Tim and Nick who have supported us with the Mortgage...

Tim and Nick who have supported us with the Mortgage we recently purchased have been first class. So many times we have had inferior services from organisations once they know the sale is made, but not at all with Bath Building Society and Tim and Nick. The turnaround and support has been incredible and we can't thank them enough. Reviewed on: 19th February 2026

Reply from Bath Building Society Thank you for taking the time to leave a review. I am so pleased that Tim and Nick have offered a great service and will forward your kind comments to them. Ian Birch Senior Mortgage Advisor Response date: 20th February 2026

Fantastic engagement from Tim from the very beginning.

Fantastic engagement from Tim from the very beginning. Great service. Reviewed on: 13th February 2026

Reply from Bath Building Society Thank you for taking the time to leave a review. I am so pleased that Tim offered a fantastic service and I'm sure he will be too. I will pass on your comments to him. Ian Birch Senior Mortgage Advisor Response date: 16th February 2026

BDM really helpful and knowledgeable

BDM really helpful and knowledgeable Reviewed on: 11th February 2026

Reply from Bath Building Society Hi Susan, thank you for taking the time out and leaving some feedback. This is great to hear. If you get any further cases to discuss you know where we are. Ben Hutchings, National Account Manager Response date: 12th February 2026

Bath Building Society - very flexible

Bath Building Society were very flexible and arranged a mortgage that many other lenders could not cope with. We run a guest house for mobile workers who stay with us for several months. None of the other lenders we approached could fit us into one of their predetermined boxes and declined us. Reviewed on: 11th February 2026

Reply from Bath Building Society Hi Steven, thanks for taking the time out and leaving a review. This is great to hear and glad we could assist. You know where we are if you need anything else. Ben Hutchings, National Account Manager Response date: 11th February 2026

Over 25 years of outstanding customer service

Over 25 years of outstanding customer service Reviewed on: 11th February 2026

Reply from Bath Building Society Hi Nick, thanks for taking the time out and leaving a review. This is fantastic to hear and thank you for the continued support over the 25 years. Ben Hutchings, National Account Manager Response date: 11th February 2026

Extremely professional, helpful, friendly Team

Extremely professional, helpful, friendly Team. Quick response whenever we enquire about anything to do with our mortgage account. I would happily recommend Bath Building Society Mortgages to friends, family and colleagues. Reviewed on: 10th February 2026

Reply from Bath Building Society Hi Jayne, thank you for taking the time out and leaving this feedback. This is great to hear and appreciate any recommendations you make. You know where we are if you need us. Thanks again. Ben Hutchings, National Account Manager Response date: 11th February 2026

We have had a mortgage with Bath Building Society fo...

We have had a mortgage with Bath Building Society for over five years, there Customer service and just any dealings with them are second to none, just brilliant! Reviewed on: 10th February 2026

Reply from Bath Building Society Hi Ian, thank you for taking the time out and leaving us some feedback. This is great to hear and thank you for your kind comments. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 11th February 2026

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