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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.69 (270 reviews)

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4.71

Based on 270 reviews, last reviewed 10th Feb 2025

43% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

I have a buy for uni mortgage which has been really... I have a buy for uni mortgage which has been really helpful and unique experience to own my own property at such a young age. Reviewed on: 10th February 2025

Latest lowest rating:

2

Decent product, painfully slow process No problem with the product offered by painfully slow process that ended up failing to complete because the vendor's circumstances changed in the mean... Read more Reviewed on: 6th October 2024

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About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interested in a mortgage with Bath Building Society, check out our reviews to learn more about the lender. Find out what products existing borrowers have taken out and how satisfied they are with it. Learn more about the application process, and how supportive Bath Building Society was throughout. Find out more about the member benefits available. All of this and more can be found in our Bath Building Society mortgage reviews.

Have you had a Bath Building Society mortgage? Share your experience with others on Smart Money People. Tell us about the application process: was it simple to understand and did the lender support you well? Share any experience you have had with the customer service team. Have you encountered any problems throughout your mortgage term? Whether good or bad, write a Bath Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Bath Building Society Mortgages reviews (270)

Review of the Bath Building Society, Mortgages:

BIBS MORTGAGES

I HAVE BEEN A CUSTOMER OF BIBS FOR MANY YEARS AND HAVE ALWAYS FOUND THEM TO BE AT TH EFRONT OF BUSINESS AND CUSTOMER SERVICE, A SUPERB EXPERIENCE EVERY TIME Reviewed on: 25th March 2023

Reply from Bath Building Society Thank you Simon for your kind comments and leaving this feedback. Hopefully we can provide this kind of service for many more years to come. Ben Hutchings, Head of Mortgage Sales Response date: 27th March 2023

Efficient, Helpful and Contactable

We have just completed our re-mortgage to the Bath Building Society. Our first very positive experience was that the mortgage deal we were offered in September '22 was the deal we now have in January '23 - a period when the mortgage market dramatically changed and where mortgage products and offers in principle were being withdrawn. We found the underwriting process efficient and thorough which is, frankly, reassuring. However, the stand out feature for us was the ability to communicate with members of the mortgage admin team, quickly, by telephone or email, who were able to deal with our enquiries there and then and when they couldn't actually got back in contact with us within a few hours with the answer. This has not been our experience with other financial institutions. It's also worth noting how friendly and courteous everyone we have come into contact with has been. Reviewed on: 5th January 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. We do pride ourselves on being able to provide good service and that's the benefit of dealing with a small Society. Thanks again. Ben Hutchings, Head of Mortgage Sales Response date: 6th January 2023

Generally so so ...

The online chat function was brilliant and I got the answer I was looking for. However the experience I had setting up this mortgage was not great and my advisor complained formally. The issue generally surrounded the slow pace at which the application was reviewed and we almost lost out on our property. That said, the online chat was great and I hope my opinion continues to change. I appreciate it's a tricking time. Reviewed on: 5th January 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Feel free to contact me on [email protected] if you wish to talk about the experience you had about the slow process. We are always looking to improve the way we work. I'm glad the online chat function was able to assist and this can be useful in busy periods. Thanks again. Ben Hutchings, Head of Mortgage Sales Response date: 6th January 2023

They got me a mortgage!

Tim Randall has been absolutely amazing and very professional! He kept me informed throughout the entire process, he was very efficient at getting back to me regarding any queries I had and went above and beyond to get my house re-mortgaged! I was able to re-mortgage at the most difficult time when deals were being pulled from the market, left, right and centre and interest rates were rising due to the bank of England rising their rates. I would 100% recommend Tim and Bath Building Society. Reviewed on: 28th December 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear in a difficult and fast moving market. I will let Tim know accordingly and I know he will be grateful with your comments. Ben Hutchings, Head of Mortgage Sales Response date: 29th December 2022

Great pre-application service

All the information on the website was clear and the chat function on the website is really quick, easy and informative. Reviewed on: 16th December 2022

Reply from Bath Building Society Thank you for taking the time out and leaving this review. I'm glad the chat function was able to assist you. Ben Hutchings, Head of Mortgage Sales Response date: 19th December 2022

Innovative Product for our times

The severe shortages of rental accommodation in Edinburgh for my student son last April led me to search for a guarantor type mortgage. I found the 'buy for university' product and it ticked all the boxes. We were lucky to have Tim as our advisor and he was fantastic, any questions he responded promptly and kept us informed as the underwriter review dragged on a little bit. There were some restrictions to the mortgage which limited what we could buy. Eventually we found a place and our offer was accepted. The approval process took 8 weeks to complete from submission of the application. One suggestion for improvement would be in regard to the extra security, it was not clear to us what documents were needed and this caused some panic and delay post the mortgage offer. But a great product overall. Reviewed on: 16th December 2022

Reply from Bath Building Society Thank you for taking the time out and providing this review. I'm glad Tim was able to assist and kept you well informed. I will look into the documentation to see if we can improve anything and I'm grateful for the comments. We wish your son all the best in his studies. Ben Hutchings, Head of Mortgage Sales Response date: 16th December 2022

Great customer service!

Very helpful team, fantastic one-to-one service.... and friendly! Something that can't be said for a lot of other mortgage providers. Reviewed on: 15th December 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. Thanks again. Ben Hutchings, Head of Mortgage Sales Response date: 16th December 2022

Professional

Very helpful and very professional with good interest rates. I am glad i found them through our mortgage broker highly recommend who are looking for stress free lender Reviewed on: 14th December 2022

Reply from Bath Building Society Thanks for taking the time out and providing this very positive feedback. We do try our very best to provide this level of service. Thanks again. Ben Hutchings, Head of Mortgage Sales Response date: 15th December 2022

Poor service

Very poor contact.Lost count on the amount of calls made. No pace no urgency or keeping customers informed. Nearly 5 months to process once signed the documents. Raised a formal complaint. Was fobbed off when challenged. Could have been so much better. Very poor Reviewed on: 12th December 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Please accept my apologies here as we clearly didn't meet up to our normal service expectations. I can be contacted at [email protected] and i would be more than happy to look into this for you. Ben Hutchings, Head of Mortgage Sales Response date: 13th December 2022

Easy remortgage prices

Great communication, designated contact made the process relatively rubble free Reviewed on: 12th December 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 13th December 2022

Financial Services as they should be

Dealing with most financial services organisations is, for a large part, a demonstration of how customers come a distant second to under invested technology systems and computer dictated processes. BBS is a demonstration of how an organisation can demonstrate that it and every one in the organisation values and cares for customers at the same time as it deals with the regulatory framework and commercial considerations of the sector in which it operates.. Reviewed on: 12th December 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. We are proud in the way we deal with and assist customers here at the Society. I'm sure we will continue to transact business like this for years to come. I really appreciate the recognition here. Ben Hutchings, Head of Mortgage Sales Response date: 13th December 2022

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