Write a review

Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.27 (278 reviews)

View other Churchill Insurance products

3.03

Based on 278 reviews, last reviewed 17th Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

23%

32%

Latest highest rating:

5

My car was hit by a hit and run driver and Churchill... My car was hit by a hit and run driver and Churchills could not have been more helpful. I will always recommend them after my excellent experience. Reviewed on: 14th October 2024

Latest lowest rating:

1

!!BEWARE - THE SMALL PRINT!! and PROMISES TO CALL BACK I paid £2300 premium to cover my F Pace. There was a claim at 6 months. They would not cover the new vehicle, forcing me to cancel. Then they wouldn't... Read more Reviewed on: 17th April 2025

Read all reviews See your review

About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

Churchill Insurance Car insurance reviews (278)

Review of the Churchill Insurance, Car insurance:

They take the pxxx

I was sent a text review thing. Background: been with Churchill for a few years, happy with prices and service. Due to a bungled change of bank account my insurance was cancelled.... l was unaware, due to admin difficulties with working away. Anyway. Rang them. 45 minutes on hold when I want to pay tgem? Then another two or three sessions on hold after explaining the situation... then hold again.... Below is the feedback I gave but their SMS rejected it. Judge if you like. "Steve" is the guy I tried to buy off.... Churchill wouldn't allow a direct debit and no human could intervene. Computer says no. ‐-------- (My SMS review): The guy I spoke to was really professional. He was let down by the wait times, which led to us going elsewhere. You need more call handlers. A recorded message saying my call is important, and you're doing "everything we can" to take the call, is bullshit. You are having customers hang on a line when they could be doing something else, because you don't want to pay great guys like Steve. Your prices are OK, your insurance is excellent, the few people you employ in customer facing rôles are good but overall you treat those of us who pay you like crap. 40 minutes on hold, three times, when I'm trying to pay you? Fuck off. Employ more Steves. Take the hit on profits. Wankers. Oh yes. Reviewed on: 19th June 2022

Simple and competitive

Easy to get a quote and set up. Electronic documents easy to access and understand. Competitive quotes for additional products. Reviewed on: 24th August 2024

They were prepared to Review the price.

They are well know and provided insurance much lower priced than most. My renewal was more than I expected. I know when your over 70 companies tend to increase premiums. But I think that isn't a fair thing to do. We tend to be better drivers than people in their 30s and 40s. I rang them and said I thought the price a bit high. They reviewed it and gave me a discount which I was happy with. Reviewed on: 24th August 2024

Handled my accident smoothly, let me know as soon as...

Handled my accident smoothly, let me know as soon as there was no claim made by the other party Reviewed on: 24th August 2024

renewall more expensive than new quote

renewall more expensive than new quote Reviewed on: 24th August 2024

Never had an issue, great online portal

Never had an issue, great online portal Reviewed on: 23rd August 2024

Churchill handled my car claim very well

Churchill handled my car claim very well, as my car was hit whilst parked outside my house and written off. The insurance company for the truck that hit it attempted to hoodwink me into accepting a very poor offer, and continued to bully me for over 2 years. Churchill sorted this all out. The things I think they could do better are to be less confusing during a claim. Eg, I was called by a helpful person, but he didn't say his company work for Churchill, (or perhaps vice versa?). I was also sent some alarming standard emails about an 'unresolved claim' without any reference as to what that claim was. be the other insurance company, who refused to believe the evidence that I was not at fault. Luckily I'd kept the driver's note to me. So communication could be clearer! But otherwise a great service through a difficult time. Reviewed on: 23rd August 2024

easy application and reasonable price

easy application and reasonable price Reviewed on: 23rd August 2024

Best cover I could get this year based on price and...

Best cover I could get this year based on price and needs Reviewed on: 23rd August 2024

Short-term fully comp cover

I recently had to find short-term car insurance as I was borrowing a parent's car for a few weeks. Churchill's fully-comprehensive cover offers excellent value for money with the option of easily cancelling my policy when I no longer need the car. Reviewed on: 23rd August 2024

feedback

very expensive, but good service Reviewed on: 23rd August 2024

Do you have a different Churchill Insurance product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car Insurance
from Ladies F1rst 1.80 from 4 reviews
Car Insurance
from Haven 1.17 from 71 reviews
Car insurance
from AA 2.39 from 155 reviews

There's still more to see!

Churchill Insurance has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub