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Co-op Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 2.5 (74 reviews)

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2.35

Based on 74 reviews, last reviewed 26th Feb 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

30%

57%

Latest highest rating:

5

Great price and customer service My Co-op Insurance car insurance is great value and they sorted a problem with the direct debit date with no fuss! Reviewed on: 26th February 2025

Latest lowest rating:

1

Just rang co-op car insurance to inform them that I... Just rang co-op car insurance to inform them that I now have points on my licence for speeding. Was appalled that I was immediately charged £25 admini... Read more Reviewed on: 21st February 2024

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About this product

Are you looking for a new car insurance provider? Here at Smart Money People, we collect Co-op car insurance reviews from genuine customers to give you insight into life as a Co-op policyholder. Make an informed decision about your next provider by checking out our reviews.

Co-op offers a variety of insurance policies, providing cover for home, life, business and, of course, motor. Find policies for cars, vans, electric vehicles and young drivers, with exclusive...

Co-op Insurance Car Insurance reviews (74)

Review of the Co-op Insurance, Car Insurance:

Breakdown Policy Issue

Bought a car breakdown policy in January but when my vehicle broke down on 11th December and I rang to arrange recovery, no one could find my policy on the system. Spent 4 hours being transferred to various departments and being cut off by customer services teams who either didn't understand the issue or just sounded completely fed up when I spoke to them. Transferred to several departments and given numerous phone numbers to try to verify my policy. Eventually tried the sales t... Reviewed on: 13th December 2023

Excellent quote. Big Thanks to Carly

Very helpful. Very competitive prices. Thank you Carly for all the help, you did an amazing job for me. Thank you so so much! Definitely think i owe her a drink! Reviewed on: 27th July 2022

Reaped off

I have just cancel my car insurance policy which has not started yet and have been charged £35. What a bunch of thieving bar stewards Reviewed on: 15th July 2022

100% increase car insurance

for 2022 car insurance increased by virtually 100%, no claims, no convictions nothing has changed with my details 2021 increase was £10 2020 £15 per year, used to recommend eco co-op NEVER AGAIN Reviewed on: 6th July 2022

Bad customer care and not paying on time

3 weeks ago my car got accident and still they are asking lot of documents and inform us to contact many numbers to get the claim.Customer care service is horrible.even CEO didnt care about customer issues.Please dont go for this Coparative insurance. යන්න එපා.මුන්ගේ ලොකු ලයින් බලන්න වෙන්නේ දැම්මොත්.. Reviewed on: 22nd June 2022

Co op, such an ironic name!

Used them last year for car insurance, however should have read reviews on them first. After having fully comp insurance, 3 months later my car got hit while stationed outside my house. Co op had been notified and police log number given. They said they was not going to deal with the claim and would pass it onto another company they work with to 'see' if they would deal with it!!!! Due to this negative experience and made to feel I was an inconvenience, I chose to ignored a ca... Reviewed on: 30th May 2022

AVOID THIS COMPANY

It's third week my car is not taken for repair and I was not given any curtesy car. VERY VERY BAD SERVICE. AVOID THIS WORST INSURANCE COMPANY. Reviewed on: 22nd May 2022

Money grabbing.

Every time you make a change it’s a £15 admin fee - but can’t tell you how this admin fee is used. And then when you pay it they put your monthly price up without notice Reviewed on: 5th April 2022

DO NOT BUY 12 MONTHS UPFRONT INSURANCE!!

They cancelled insurance, kept 8 months of insurance. ABSOLUTELY INCOMPETENT. expect HOURS on the phone then to be cut off. USE THEM AT YOUR PERIL Reviewed on: 1st April 2022

Rip off merchants

I tried to cancel my car insurance .they put down phone on me. Reviewed on: 24th February 2022

Scandalous beyond belief!

Wife’s car stolen but recovered on the same day in Feb 2021. That was 368 days ago. Now Feb 2022. Minor damage. Returned in a worse state from the garage carrying our the repair than when it was stolen. Independent assessors Hoopers shocked at the returned state. Cost for MINOR damage £13,000 ?!? Yes £13,000….Total outrageous. Still not repaired. On Sorn as the MOT has expired. Taken away at Xmas to be repaired whilst away visiting family. Returned from abroad to discover noth... Reviewed on: 14th February 2022

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