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The Co-operative Bank reviews

The Co-operative Bank Logo
Rated Average • 3.39/5

The Co-operative Bank reviews

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Unverified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Average based on 591 product reviews

Average score of 3.39/5
5 star
49%
4 star
15%
3 star
6%
2 star
5%
1 star
25%
Reviews for The Co-operative Bank have trended positively over the past 90 days

Latest positive rating

5/5

Great bank, very good perks such as travel insurance

Great bank, very good perks such as travel insurance

{"display":"Joan","full_name":"Joan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current account
Joan 23rd January 2026

Latest negative rating

1/5

MANY hidden charges and extremely long setup process

Many hidden charges, extremely long and tedious setup, would not recommend

{"display":"James","full_name":"James","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Business Account
James 22nd January 2026
See more reviews for The Co-operative Bank products

About The Co-operative Bank

The Co-operative Bank is based in Manchester in the UK.

Founded in 1872, The Co-operative Bank was the first ethical bank. To this day, the company has an ongoing commitment to support the planet, people and communities. The Co-operative Bank was the UK’s first bank to introduce a customer-led Ethical Policy which shaped how it would and wouldn’t use its customers’ money.

The Co-operative Bank offers bank accounts, credit cards, savings, insurance, loans and mortgages.

The Co-operative Bank at a glance

Contact details

Phone
03457 212 212
Social media

Reviews for The Co-operative Bank

Showing 11 of 591 company reviews • Last reviewed within 7 days

Great bank, very good perks such as travel insurance

Current account • 23rd January 2026

Great bank, very good perks such as travel insurance

{"display":"Joan","full_name":"Joan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Excellent ethical bank

Current account • 23rd January 2026

I love that they are the only major bank not complicit in the Israeli apartheid in Alestine & genocide in Gaza. They are a genuinely... I love that they are the only major bank not complicit in the Israeli apartheid in Alestine & genocide in Gaza. They are a genuinely ethical bank which is why I switched to them. Read more Read less

{"display":"Tracey Mohabir","full_name":"Tracey Mohabir","avatar":{"url":"\/assets\/uploads\/avatars\/users\/747429.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Been with them for years.

    Been with the bank for many years, never had any issues, if I’m not sure of something they always have somebody that can help. Never... Been with the bank for many years, never had any issues, if I’m not sure of something they always have somebody that can help. Never had any issues reason that made me want to change banks. Read more Read less

    {"display":"paul t","full_name":"paul t","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    paul t 23rd January 2026
  • 5/5

    Fantastic Customer Services.

    Every time I have needed to contact the bank, they have been patient, informative and efficient, plus also personable - I have felt like an... Every time I have needed to contact the bank, they have been patient, informative and efficient, plus also personable - I have felt like an individual, and not just another account holder, I have left any calls or interaction feeling positive and well looked after. Very pleased with the services provided. Read more Read less

    {"display":"Sam HW","full_name":"Sam HW","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Sam HW 23rd January 2026
  • 5/5

    I have been a customer for many years.

    I have been a customer for many years.

    {"display":"Martin Sewell","full_name":"Martin Sewell","avatar":{"url":"\/assets\/uploads\/avatars\/users\/458891.png"}}'s avatar
  • 5/5

    Ethical banking Good interest rate regular saver

    Ethical banking Good interest rate regular saver

    {"display":"karen holden","full_name":"karen holden","avatar":{"url":"\/assets\/uploads\/avatars\/users\/559546.png"}}'s avatar
  • 5/5

    Co-Operative Bank Review

    The Co-Operative Bank has provided me with excellent products and services, over a period of many years, and that includes customer service and general value for money.

    {"display":"Mr M","full_name":"Mr M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Mr M 22nd January 2026
  • 5/5

    Be surprised by a CO-OP Bank.

    I can not believe I have spent 70 years on this planet and not considered a people based company to use as my bank but... I can not believe I have spent 70 years on this planet and not considered a people based company to use as my bank but boy have my eyes been opened in the last 7 months as a customer of CO-OP Bank. Read more Read less

    {"display":"KLEM","full_name":"KLEM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    KLEM 22nd January 2026
  • 5/5

    Excellent trustworthy and ethical banking

    Excellent trustworthy and ethical banking

    {"display":"Carolyn","full_name":"Carolyn","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Carolyn 22nd January 2026
  • 3/5

    My experience was not a good one.

    My experience was not a good one. Advertised loans but rejected, without a suitable solution. A credit check and automatically rejected which does not really... My experience was not a good one. Advertised loans but rejected, without a suitable solution. A credit check and automatically rejected which does not really help someone in need. I could have managed repayments but first experience was not too good therefore I may not recommend to anyone. Read more Read less

    {"display":"Antonio C","full_name":"Antonio C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loan
    Antonio C 22nd January 2026
  • 1/5

    MANY hidden charges and extremely long setup process

    Many hidden charges, extremely long and tedious setup, would not recommend

    {"display":"James","full_name":"James","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Account
    James 22nd January 2026

    Products from The Co-operative Bank
    Showing products offered by The Co-operative Bank

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