The Co-operative Bank reviews

The Co-operative Bank reviews
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Has branches you can visit in-person
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Positioned as being a socially responsible organisation
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FCA approved and regulated
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Manage your account or policy via an app or website
Review summary
People rate this company as Average based on 578 product reviews
Latest positive rating
I've used the co-op for years, they have helped me t...
I've used the co-op for years, they have helped me through money troubles and always been there for me. They are ethical and stand for my own beliefs as well.

Latest negative rating
Avoid opening current account...
Maladministration Applied to open a current account in early August - on 28/8 they wrote to me and said all was good and provided sort... Maladministration Applied to open a current account in early August - on 28/8 they wrote to me and said all was good and provided sort code and account number. By 17/9 no debit cards had arrived and the took far too long to get them to us. A total of 7 weeks to open a current account. When I called them 17/9 I spent nearly two hours on the phone they could not find me from the account number they supplied or my name and address. It took the first 47 minutes of the call for them to find me. They said that I should have quoted the application number which did not show on their letter of 28/8. We took our business elsewhere. They said that it was because of an error made by their Bristol Branch. No one took ownership of this issue and I feel their complaints team is run by a bunch of uncaring incompetents who lack the basic skills to place themselves in the customers shoes. They offered me £100 but refused to remove the credit check from my record which bears a grossly unfair and unjustified negative on my Credit Record. Avoid opening an account at this bank they are very uncaring even when admit they got things wrong. Read more Read less

About The Co-operative Bank
The Co-operative Bank is based in Manchester in the UK.
Founded in 1872, The Co-operative Bank was the first ethical bank. To this day, the company has an ongoing commitment to support the planet, people and communities. The Co-operative Bank was the UK’s first bank to introduce a customer-led Ethical Policy which shaped how it would and wouldn’t use its customers’ money.
The Co-operative Bank offers bank accounts, credit cards, savings, insurance, loans and mortgages.
The Co-operative Bank at a glance
Reviews for The Co-operative Bank
Showing 11 of 578 company reviews • Last reviewed within 7 days
Avoid opening current account...
Maladministration Applied to open a current account in early August - on 28/8 they wrote to me and said all was good and provided sort... Maladministration Applied to open a current account in early August - on 28/8 they wrote to me and said all was good and provided sort code and account number. By 17/9 no debit cards had arrived and the took far too long to get them to us. A total of 7 weeks to open a current account. When I called them 17/9 I spent nearly two hours on the phone they could not find me from the account number they supplied or my name and address. It took the first 47 minutes of the call for them to find me. They said that I should have quoted the application number which did not show on their letter of 28/8. We took our business elsewhere. They said that it was because of an error made by their Bristol Branch. No one took ownership of this issue and I feel their complaints team is run by a bunch of uncaring incompetents who lack the basic skills to place themselves in the customers shoes. They offered me £100 but refused to remove the credit check from my record which bears a grossly unfair and unjustified negative on my Credit Record. Avoid opening an account at this bank they are very uncaring even when admit they got things wrong. Read more Read less
they were useless!
they were useless! Did not reply had to continuously be chased and when they were still didn't do anything
Products from The Co-operative Bank
Current account
by The Co-operative BankThe Co-operative (Co-op) current account is a basic account for everyday banking. You can apply for an overdraft as part of your Co-operative current account application, or once your account...
Current account
by The Co-operative BankThe Co-operative (Co-op) current account is a basic account for everyday banking. You can apply for an overdraft as part of your Co-operative current account application, or once your account...
Business Account
by The Co-operative BankThe Co-operative Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at The Co-operative Bank is really...
Business Account
by The Co-operative BankThe Co-operative Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at The Co-operative Bank is really...
Credit card
by The Co-operative BankThe Co-operative Bank have a range of credit cards to choose from. There’s a balance transfer credit card, a three-year fixed rate credit card or a Co-operative members credit card....
Credit card
by The Co-operative BankThe Co-operative Bank have a range of credit cards to choose from. There’s a balance transfer credit card, a three-year fixed rate credit card or a Co-operative members credit card....
Smart Saver
by The Co-operative BankThe Co-operative Bank savings reviews can help you to find out more about life at The Co-operative Bank. How easy is it to contact The Co-operative Bank? And how friendly...
Smart Saver
by The Co-operative BankThe Co-operative Bank savings reviews can help you to find out more about life at The Co-operative Bank. How easy is it to contact The Co-operative Bank? And how friendly...
Mortgage
by The Co-operative BankThe Co-operative Bank mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money...
Mortgage
by The Co-operative BankThe Co-operative Bank mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money...
Deposit Account
by The Co-operative BankCo-op Bank deposit accounts can help you to find out more about this product. Is it right for you? Find out what other Smart Money People have to say!
Deposit Account
by The Co-operative BankCo-op Bank deposit accounts can help you to find out more about this product. Is it right for you? Find out what other Smart Money People have to say!
Student Current Account
by The Co-operative BankThe Co-operative Bank Student Account is a free account. Customers can benefit from an interest-free overdraft, with a further year after graduating to pay off the overdraft without interest. The...
Student Current Account
by The Co-operative BankThe Co-operative Bank Student Account is a free account. Customers can benefit from an interest-free overdraft, with a further year after graduating to pay off the overdraft without interest. The...
Cash ISA
by The Co-operative BankThe Co-operative Bank have a range of cash ISAs to choose from. Fixed rate cash ISAs from The Co-operative Bank are for one or two years and you’ll need at...
Cash ISA
by The Co-operative BankThe Co-operative Bank have a range of cash ISAs to choose from. Fixed rate cash ISAs from The Co-operative Bank are for one or two years and you’ll need at...
Britannia Fixed Rate Bonds
by The Co-operative BankThe Co-operative Bank bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the The Co-operative Bank's customer...
Britannia Fixed Rate Bonds
by The Co-operative BankThe Co-operative Bank bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the The Co-operative Bank's customer...
Personal Loan
by The Co-operative BankThe Co-operative Bank personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our The...
Personal Loan
by The Co-operative BankThe Co-operative Bank personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our The...
Professional and Career Development Fund
by The Co-operative BankThe Co-operative Bank personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our The...
Professional and Career Development Fund
by The Co-operative BankThe Co-operative Bank personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our The...
Cash Passport
by The Co-operative BankRead or write your own The Co Operative Bank Cash Passport review at Smart Money People. We collect customer reviews from people like you, so that our community can find...
Cash Passport
by The Co-operative BankRead or write your own The Co Operative Bank Cash Passport review at Smart Money People. We collect customer reviews from people like you, so that our community can find...
Investments
by The Co-operative BankThe Co-operative Bank investment reviews from our Smart Money People can help you to get the inside track on what having a portfolio with The Co-operative Bank is really like....
Investments
by The Co-operative BankThe Co-operative Bank investment reviews from our Smart Money People can help you to get the inside track on what having a portfolio with The Co-operative Bank is really like....
Pensions
by The Co-operative BankThe Co-operative Bank pension reviews written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider...
Pensions
by The Co-operative BankThe Co-operative Bank pension reviews written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider...
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