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The Co-operative Bank Reviews

Ratings based on 231 reviews Last review 5 days ago
4.16 / 5Great overall rating

The Co-operative bank pride themselves on customer service and customer satisfaction levels. They aim to be the most efficient and financially sustainable retail and SME Bank in the UK. Smart Money People is the place for Co-operative bank reviews....

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The Co-operative bank pride themselves on customer service and customer satisfaction levels. They aim to be the most efficient and financially sustainable retail and SME Bank in the UK. Smart Money People is the place for Co-operative bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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4 48
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Your The Co-operative Bank Reviews (231)

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8th November 2018

Superb

I’ve banked with the Co-Op for 42 years . Whether I contact the local branch or the call centre I receive a pleasant response from knowledgeable staff. The bank has ethical values which are put into practice by its work in supporting charitable o...

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I’ve banked with the Co-Op for 42 years . Whether I contact the local branch or the call centre I receive a pleasant response from knowledgeable staff. The bank has ethical values which are put into practice by its work in supporting charitable organisations and communities .

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7th November 2018

always helpful, and ethical

the co op is the only ethical bank not investing in anything that harms the enviroment , animals or people... they have ALWAYS helped me when i have done online baking and been most helpful///they were the first bank to introduce online banking.. they...

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the co op is the only ethical bank not investing in anything that harms the enviroment , animals or people... they have ALWAYS helped me when i have done online baking and been most helpful///they were the first bank to introduce online banking.. they are also lovely when i go into a high street bank, as they always call me by my name..

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7th November 2018

Everyday Rewards

Whilst other banks have financial incentives to switch, the Coop Bank rewards loyalty. I earn between £4.50 and £5.50 every month just by staying with them and receiving 5p each time I use my contactless debit card. The call centre is efficient and b...

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Whilst other banks have financial incentives to switch, the Coop Bank rewards loyalty. I earn between £4.50 and £5.50 every month just by staying with them and receiving 5p each time I use my contactless debit card. The call centre is efficient and banking app on my mobile phone is very good. Very few branches now exist, but paying in cheques at any Post Office is easy.

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6th November 2018

Highly underrated bank

I have been banking with Co-op for over seven years and have never had such good customer service from any company (a rare commodity in recent years!). Their telephone reps are always amazingly helpful and polite and the online banking service is very...

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I have been banking with Co-op for over seven years and have never had such good customer service from any company (a rare commodity in recent years!). Their telephone reps are always amazingly helpful and polite and the online banking service is very easy to use. When my bank card was fraudulently used some time ago, they were extremely quick, helpful and efficient in resolving the issue. Also, they were one of the first UK companies to have an ethical stance in their business dealings. This bank deserves much more praise and customers.

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8th September 2018

Ethical? I don't think so ...

I wanted to believe that this was an organisation I could trust - silly me!...

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I wanted to believe that this was an organisation I could trust - silly me!

In 2008 I joined the Coop under the Ownhome mortgage deal and was given every assurance that this would always give me access to the full range of their mortgage deals. In 2018, when I have come to the end of my 2nd fixed term deal, Coop have changed their minds and are no longer offering any Ownhome clients any mortgage deals. That puts me on their standard variable rate with no option other than to move the mortgage to another vendor (if one is available!) or revert to their 4.99% Standard Variable Rate.

I don't really have enough words to explain how deeply disgusted I am in the way Coop have acted. Even worse any complaint I make will not change what is happening or bring any sanctions to the bank.

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31st August 2018

Still Does not reply to emails

I have been quite happy with the Co operative Bank, locally and general account...

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I have been quite happy with the Co operative Bank, locally and general account operation.
I received a letter from The Head of Customer Services, removing my overdraft service.
I have emailed to Customer Service on multiple occasions. I have yet to get a reply from any of them.
This lack of attention to customer queries and the common politeness of Customer Services gives me little confidence in the Management Control on the Head of Customer Services gives me little confidence in the Management. I emailed the Board directly but received no reply. 100% failure all round.
Time for a complete review of the Management Ethic.
I have not changed Banks because it is too complicated.
Why does the Bank find it necessary to do automatic Credit Checks for every customer every year, despite the customers conduct with the Bank after 6 years exemplary conduct of the Account?
Then a letter is sent by the Head of Customer Services, who has no telephone number, no email address, and no Mail Address.
This person does not exist!
I have a small CCJ from a company that was recently fined after admitting to forging documents and using other company details without permission, and using false names on communications.
The Co operative bank do not seem in the slightest interested in facts. When the Judgement was received in contacted Experian that had dropped my Credit reference from 800 to 400, and explained the position, they were aware of this company and promptly increased my reference to 840 out of 1000, an increase.
Co operative does NOT answer.
Credibility does not seem to be a priority.
Why when the rest of the operations is acceptable, slow but sure.

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12th July 2018

Coop demonises Israel

The Cooperage have made it their policy to demonise the tiny state of Israel which they have no right to...

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The Cooperage have made it their policy to demonise the tiny state of Israel which they have no right to do.
Israel is a democracy with elected government made up of Israeli Jews and Arabs.
Israel supports womens rights, gay rights education and helps with life saving surgery for some of its more violent neighbours, Israel helps other nations with technology and agriculture and so on.
It's neighbours have some detestable practices including hanging people for being gay, forbidding female education and women's rights, imprisoning people for practising faiths other than Islam and funding terrorist organisations.
Thank Co-op seels to demonise Israel and refuse to do business with any company that supports Israel and yet does nothing of concern to Israel neighbours, this is hypocrisy and to try to interfere with Israel as a sovereign nation is abhorrent.
I have closed my coop account and hope that others on reading this review will also bank elsewhere.
Ask the Co-op directly what their policy on Israel is and ask yourself do Co-op have the right to persecute a sovereign democracy?
Co-op the shameful bank !!!!!

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