ease to switch and excellent incentive given for doing so.

Amazing Trusted , Good Value, Definitely Recommend

All offers on accounts are good with variety to suit personal needs. The accounts can be checked daily on App on phone making it very easy to manage

When you need a loan for emergency and you contribute into your account,I have been denied multiple times and it's always the same credit check... When you need a loan for emergency and you contribute into your account,I have been denied multiple times and it's always the same credit check answer. Being the Co-op for the people,it is very selective and truly not helpful. Read more Read less

The Co-operative Bamk is THE only ethical and environmental Bank, rated as such by Ethical Consumer AND Which? Money magazine. I switched to them a... The Co-operative Bamk is THE only ethical and environmental Bank, rated as such by Ethical Consumer AND Which? Money magazine. I switched to them a year ago for this reason (and received £175 for doing so). Their savings accounts interest rates paid are great (7% currently for the Regular Saver) and their customer service, especially when requesting CHAPS or making larger payments by phone, is excellent. They take security extremely seriously too - checking and double checking to make sure I know what I'm doing and keeping me safe especially for larger payments (Ive had lots of those in the past year due to moving home). This sometimes takes a little longer as occasionally I have to listen to the same warnings/answer the same kind of questions more than once - but better to be safe than sorry in my opinion. I feel happy knowing my bank doesn't invest in/trade with dodgy environmental or military or politically questionable businesses/activities/parties and knowing that, as with all Co-operative services, they are member-owned and governed means that for me, they are the only bank I would choose now. Read more Read less

Very opaque and slow application process with no updates

Great communication, easy to switch

Been a Custer for about 25 years. Had an overdraft for most of the time. Suddenly they pulled it. Said that I was using it... Been a Custer for about 25 years. Had an overdraft for most of the time. Suddenly they pulled it. Said that I was using it and needed to reduce it Find at first then when when I did need help for a couple of months they were most unhelpful. So if you read if you need help we can help you don’t bother calling as thy will not assist they will try and refer you to Citizens Advice. No loyalty whatsoever Read more Read less

Had a problem with using my App so I called into a local branch at Lewisham. A very helpful teller worked through setting up a... Had a problem with using my App so I called into a local branch at Lewisham. A very helpful teller worked through setting up a standing order with me. She worked through the exact procedure and explained why this couldn’t be done on the banking app. Read more Read less