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The Co-operative Bank Reviews

Ratings based on 162 reviews Last review 2 days ago
4.24 / 5Great overall rating

The Co-operative bank pride themselves on customer service and customer satisfaction levels. They aim to be the most efficient and financially sustainable retail and SME Bank in the UK. Smart Money People is the place for Co-operative bank reviews....

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The Co-operative bank pride themselves on customer service and customer satisfaction levels. They aim to be the most efficient and financially sustainable retail and SME Bank in the UK. Smart Money People is the place for Co-operative bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

5 96
4 35
3 14
2 8
1 9

Your The Co-operative Bank Reviews (162)

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25th November 2017

Fantastic customer service

Co-ops customer service is second to none, they're faultless in my opinion. They did however refuse me a student bank account although I banked with them for four years, and did not disclose why. Whether that is a fault of the bank or an industry...

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Co-ops customer service is second to none, they're faultless in my opinion. They did however refuse me a student bank account although I banked with them for four years, and did not disclose why. Whether that is a fault of the bank or an industry standard I am not sure.

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15th November 2017

The Co-operative Bank

The Co-operative Bank seems to have cracked it when it comes to customer service - no hard sell, more than happy to search for an answer and always polite and friendly. Their on-line site is also very good. Pages are easy to navigate, load quickly...

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The Co-operative Bank seems to have cracked it when it comes to customer service - no hard sell, more than happy to search for an answer and always polite and friendly. Their on-line site is also very good. Pages are easy to navigate, load quickly and are easy to read - font size and colour are user friendly.

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9th November 2017

Love banking with the co-op

Co-op bank is great. It may not have a big presence on the high street but they couldn't make online and telephone banking easier, and with their paying in available through the Post office as well as Co-op bank and Britannia there is no problem for...

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Co-op bank is great. It may not have a big presence on the high street but they couldn't make online and telephone banking easier, and with their paying in available through the Post office as well as Co-op bank and Britannia there is no problem for offline transactions either. Customer service is a dream, I have never had a bad customer service/telephone banking issue. They are far quicker to answer the phone than most and are always pleasant, friendly and knowledgeable. I know they've had their ups and downs over the past few years but they have been transparent throughout, and what's not to love about ethical banking with transparency and great customer service?

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8th November 2017

Ethical good quality bank

Every dealing I have had with customer services has been fantastic: the solution to the problem has been found immediately and they have been kind, courteous and explained things well. I've been with them for over a decade now and could not be...

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Every dealing I have had with customer services has been fantastic: the solution to the problem has been found immediately and they have been kind, courteous and explained things well. I've been with them for over a decade now and could not be happier. And the fact they do not provide weapons nor do they fund horrendous planet-destroying activities like fracking.

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