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The Co-operative Bank Reviews

Ratings based on 204 reviews Last review 1 month ago
4.24 / 5Great overall rating

The Co-operative bank pride themselves on customer service and customer satisfaction levels. They aim to be the most efficient and financially sustainable retail and SME Bank in the UK. Smart Money People is the place for Co-operative bank reviews....

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The Co-operative bank pride themselves on customer service and customer satisfaction levels. They aim to be the most efficient and financially sustainable retail and SME Bank in the UK. Smart Money People is the place for Co-operative bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your The Co-operative Bank Reviews (204)

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13th March 2018

Worst bank ever !!!!!

Bank does not send my card out when it is nearing expiry and when asked why they state it is to prompt me contacting them. If the need to speak with me so much why do they not call me? Not ethical and not thinking of the customer so we will see what...

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Bank does not send my card out when it is nearing expiry and when asked why they state it is to prompt me contacting them. If the need to speak with me so much why do they not call me? Not ethical and not thinking of the customer so we will see what the ombudsman has to say about this.

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11th February 2018

Co-op Current account

I love the co-op bank & shops due to their fair ethics. I hAve always found the staff to be helpful and patient & they go the extra mile. I wouldn't bank with anybody else now & am glad i'm proud to be with the Co-operative bank! Long may they continue!

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I love the co-op bank & shops due to their fair ethics. I hAve always found the staff to be helpful and patient & they go the extra mile. I wouldn't bank with anybody else now & am glad i'm proud to be with the Co-operative bank!
Long may they continue!

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10th February 2018

Great but needs a bit of a rocket.....

I like my co-operative account overall because the online access is easy and simple to use.I do have two faults to point out...

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I like my co-operative account overall because the online access is easy and simple to use.I do have two faults to point out though.
1. payments into my account from companies such as a direct payment or a shop refund always take at least a day longer than my husbands account.
2. The smart phone app is useless to me because it asks you to put in your D>O>B which means scrolling back through the dates and because I am a certain age..old..by the time my birthdate is received the app has timed out.I spoke to them about this and they said that was how it was...so no good to me.

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7th February 2018

good customer service

I switched to the co-op after bad customer experience at my previous bank. Co-op customer service is very good, you get a native English speaker not someone in a call centre thousands of miles away, and they genuinely try to solve your problems rather...

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I switched to the co-op after bad customer experience at my previous bank. Co-op customer service is very good, you get a native English speaker not someone in a call centre thousands of miles away, and they genuinely try to solve your problems rather than parroting a script.

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