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The Co-operative Bank Reviews

Ratings based on 309 reviews Last review 1 hour ago
4.08 / 5Great overall rating

The Co-operative bank pride themselves on customer service and customer satisfaction levels. They aim to be the most efficient and financially sustainable retail and SME Bank in the UK. Smart Money People is the place for Co-operative bank reviews....

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The Co-operative bank pride themselves on customer service and customer satisfaction levels. They aim to be the most efficient and financially sustainable retail and SME Bank in the UK. Smart Money People is the place for Co-operative bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your The Co-operative Bank Reviews (309)

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13th August 2020

Online Business Banking

I am amazed given how good The Co-op bank has been in the past how bad the new 2020 online banking system is. They could never have sat down with a customer to see how difficult it is to use. Absolutely astonished as to how bad and regressive it is....

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I am amazed given how good The Co-op bank has been in the past how bad the new 2020 online banking system is. They could never have sat down with a customer to see how difficult it is to use. Absolutely astonished as to how bad and regressive it is. The transaction search does not even have a balance column.

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4th August 2020

This is the worst online banking service in the sector

I've used business banking systems from HSBC, Lloyds, RBS and others. the new (2020) Co-operative business banking is the worst by far. There is not a single redeeming feature and, frankly, it is shocking that the bank and its CEO Andrew Bester does...

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I've used business banking systems from HSBC, Lloyds, RBS and others. the new (2020) Co-operative business banking is the worst by far. There is not a single redeeming feature and, frankly, it is shocking that the bank and its CEO Andrew Bester does not realise how poor their offering is.

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30th July 2020

Online nightmare !

I am adaptable to change, but what the hell!!! Who on EARTH thought they would IMPROVE the online banking to make it practically impossible to use? I have had several attempts to see if I can navigate my way around ... its im-bloody-possible!! I...

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I am adaptable to change, but what the hell!!! Who on EARTH thought they would IMPROVE the online banking to make it practically impossible to use? I have had several attempts to see if I can navigate my way around ... its im-bloody-possible!! I simply have not got the time to try and work it out, it will be quicker to wait until the paper statements arrive. Looking for a new business account now.

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28th July 2020

NOT customer led ethical Bank!

After 30 years of being a customer with no problem ever paying back credit , this customer led ethical bank has slashed my credit card limit by 80% within a week of sending a letter with no explanation! Even their own customer services team could give...

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After 30 years of being a customer with no problem ever paying back credit , this customer led ethical bank has slashed my credit card limit by 80% within a week of sending a letter with no explanation! Even their own customer services team could give me no reason other than saying they can do this within their terms and conditions.
This is whilst pushing out rubbish marketing nonsense about caring for customers and wanting to help where possible in this pandemic!!! Couldn't have been less helpful at a time when everyone only takes credit cards!
Thanks alot Co-op bank...really feel valued after 30years.!

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21st July 2020

A Business Banking Website not fit for purpose

I would love to know which Co Op executive signed off on the new business website. This person is a lazy idiot who has never had this site tested by customers. At least the old site worked you have now created a Frankenstein site so far behind your...

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I would love to know which Co Op executive signed off on the new business website. This person is a lazy idiot who has never had this site tested by customers. At least the old site worked you have now created a Frankenstein site so far behind your competitors its untrue. We're leaving.

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25th June 2020

Dreadful!

Switched business account a few months ago. It took months to open the account as they lost the application once and the on the second attempt they took so long to process the information it timed out and I had to start from scratch. The business...

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Switched business account a few months ago. It took months to open the account as they lost the application once and the on the second attempt they took so long to process the information it timed out and I had to start from scratch. The business online banking is dreadful, slow, clunky and many of the reports cannot be trusted (they are aware of this, but do nothing). There is no mobile banking app. There are few branches and they generally take an hour to pick the phone up.

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25th May 2020

International transfer lost in cyberspace

Their systems are archaic. The on-line chat has a 10 person queue and the system logs you out automatically before you get to the head of the queue. How does that work for customers? It doesn't!...

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Their systems are archaic. The on-line chat has a 10 person queue and the system logs you out automatically before you get to the head of the queue. How does that work for customers? It doesn't!
The phone service is a 30 minute wait - real expensive to call from Australia where I live and, because of the Bank's reduced operating hours, the call has to be made in the middle of my night.
Over a week ago, I requested an international transfer of almost £1000. This is my UK pension money that I transfer each month. It is sorely needed in these times of coronavirus. Not only hans't my transfer arrived, the Bank has not replied to my enquiries and complaints. This is not the first time monies have not arrived and the Bank has had to be chased up.
With service like this, I really don't see this bank surviving much longer.

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21st May 2020

Incompetent,uncaring,bureaucratic cretins

Having spent the best part of two months trying to open a simple current account with no credit or borrowing facilities, as a non resident of the UK ,I can safely state that the Coop Bank is the worst bank I have ever had the misfortune of wasting my...

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Having spent the best part of two months trying to open a simple current account with no credit or borrowing facilities, as a non resident of the UK ,I can safely state that the Coop Bank is the worst bank I have ever had the misfortune of wasting my time trying to deal with.The bank advertise current accounts for non residents on the internet making the claim that the procedure to open an account is simple.Once the process starts,only then are the mindless cretins in the bank's so-called security and vetting department in Skelmersdale revealed.The documentation demands from the aforementioned department go far beyond supplying a copy of one's paasport and copy proof of a residential address.No, the bank must have either "certified" copies or original documents.Bearing in mind that the person ,in this case, is applying from outside the country it is impossible to pop along to a branch in the UK and show original documentation.Certification means a written statement on the copy documentation from a notary public or the like ,which is not only an expensive exercise in the country where I am resident as well as being impossible during a lockdown.Correspondence from Skelmersdale to the Netherlands took three full weeks to arrive .One letter said that if I did not reply within 28 days my application would be rejected.I managed to reply within 28 days using expensive couriered post.To no avail -we must have certified documentation.Remember,I was trying to deposit money with this bank not borrow from them.I complained.I receieved an email telling me my complaint had been dealt with.Two weeks after that,again with a three week delay I received a letter telling me my complaint about lousy service,uncontactable telephone numbers and postal delays was not the fault of the bank but the peopkle delivering the letters and the Covid crisis.In short don't touch this bank with the proverbial barge pole.The whole organisation ,including the management and complaints team based in Manchester are totally useless and not fit for purpose.

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7th April 2020

Switch to Co-Op and live the banking nightmare!!!

Horrific unreliable service....

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Horrific unreliable service.

Can safely say this is the worst banking facility you will ever get with the most incompetent customer support, specifically the incredibly rude barking chav I spoke to called Helen from their security / fraud department whom hung up the call midway.

Having opened a current account with them only a week ago, it only took a few days of using the account to notice what a disgrace this so called bank is, anyone thinking of transfering over, think twice and then think again, the overwhelming negative reviews against Co-Op are not to be taken with a pinch of salt, only wish I had seen the reviews before I signed up and went through this nightmare with these crooks.

This is the only UK bank which will withold your faster payment transfer for an unknown amount of time and interrogate you on why you are transfering money, what the money is for, why you have used your overdraft and everything else under the sun.

These crooks held onto my faster payment made from my co-op account to another of my bank account in the same name, which i transfered to pay some bills.
There terms and conditions are a joke, it states faster payments usually are instant but can take upto 2 hours, "subject to further checks" and here is the golden point. They seem to think they are within their means to hold onto transfers for a indefinite amount of time, with no valid justification, just "random security checks" and no matter the impact on the customer. In 20 years of banking, I've NEVER had any bank or faster payment take more than a few min, maybe once it took upto 2 hours but when you join co-op you will realise those banks are a god-send with these crooks citing indefinite timeframes until their checks are complete.

Having waited over a day, and missed paying my bills which impacted my credit file, called several times, logged complaints to no use. These scum freeze your account whilst they are doing their "checks".

Am now just waiting to get my money out of and close my account. Having logged a internal complaint, I have the reference to escalate to the Financial ombudsman to shed light on their immorale ways. Major pain to have dealt with these crooks, but the morale of the story is everyone, go with larger establishments that are actually solely banking institutions, co-op are a food retailer and have branched out to banking, insurance and everything else that they deem viable to con people on....Jack of all trades master of none!

Just be prepared to experience delays, terrible support and utter incompetency if you ever try these crooks for your banking needs, something as a simple transfer will turn into a FBI interogation and them witholding funds for no valid reason or timeframe.

Shocking unethical and immorale banking policies and distasteful customer support - Stay away!

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1st March 2020

In decline!!!

I've been with the bank for nearly 50 years having had an account created for me by my parents. I prefer telephone banking but over the years access hours have reduced and the wait time to speak to a call handler has increased - clearly my time...

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I've been with the bank for nearly 50 years having had an account created for me by my parents. I prefer telephone banking but over the years access hours have reduced and the wait time to speak to a call handler has increased - clearly my time waiting is less important to their time. The staff are great when I do manage to get through but despite me not wanting to do my banking online I am told that it is now compulsory for them to ask me each month I ring up if I want to do online banking. When I said I wanted to complain about the telephone banking service reducing I'm told that it isn't a complaint that would be feedback. I've stuck with the coop because they used to be a people bank and I prefer talking to people but clearly with reducing access to this service and now having to wait longer to get through, the coop does not see the people part is important to them and they just want to focus on online transactions. Really sad the service offered to loyal customers is in decline!!!!

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9th February 2020

Great service all round

I was reluctant at first to join the cooperative bank but I'm glad I decided to switch. From the first call until today I've never had any problems and customer service has been so helpful. When a company charged me money without delivering what I...

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I was reluctant at first to join the cooperative bank but I'm glad I decided to switch. From the first call until today I've never had any problems and customer service has been so helpful. When a company charged me money without delivering what I ordered the banks trust and safety department prevented that company taking any more money.

Bank has been reliable and can count on them being professional and helpful. Finally their loyalty program "Everyday Rewards" pays me when I meet their criteria each month and I'm better off.

Glad to trust cooperative bank to handle my money they never let me down.

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