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The Co-operative Bank Reviews

Ratings based on 263 reviews Last review 11 minutes ago
4.16 / 5Great overall rating

The Co-operative bank pride themselves on customer service and customer satisfaction levels. They aim to be the most efficient and financially sustainable retail and SME Bank in the UK. Smart Money People is the place for Co-operative bank reviews....

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The Co-operative bank pride themselves on customer service and customer satisfaction levels. They aim to be the most efficient and financially sustainable retail and SME Bank in the UK. Smart Money People is the place for Co-operative bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your The Co-operative Bank Reviews (263)

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20th November 2019

Ethical company

I've been with the Co-operative Bank in one way shape or form for the last 30 years and I can honestly say hand on heart that I've never regretted being with them. They have credit cards which I've paid off in full time and time again. Being a current...

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I've been with the Co-operative Bank in one way shape or form for the last 30 years and I can honestly say hand on heart that I've never regretted being with them. They have credit cards which I've paid off in full time and time again. Being a current account holder I get to hear about things from the shop first too!

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16th October 2019

Just pretty useless really

 I have just closed my credit ...

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 I have just closed my credit card…

I have just closed my credit card account after 7 years. The Coop do have some plus points, the front line customer support is always pleasant for instance (hence 2 stars and not 1). However they seem to simply lack the systems and skill to provide an effective service. Having joined them specifically because they supported Save the Children, you would have expected to have been told when your card no longer did that?...Apparently not.
You would expect them to recognize that payments were not arriving late when they had mistakenly recorded two payments in one month. Apparently not. At the very least you would have expected an apology when (after lots of phone calls) they recognized the error... Apparently not. 
Finally, when you have a faultless payment record and exemplary credit rating you would not expect your credit limit to be reduced by 95%...Apparently not. Even if this did happen you would expect them to be able to tell you why...wouldn't you?...Apparently not.
Finally so annoyed I left for another supplier, who gave me nearly twice the credit limit I previously had with the Coop...in about 90 seconds! 
So in a nutshell...The Co-operative Bank: worth becoming one of their customers...APPARENTLY NOT!

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9th June 2019

good customer service, monthly fee rather high

I'm happy with the current account from the Co-op, however the monthly fee is quite high and I never get to use the various "benefits" I'm paying for. Customer service is consistently good however, which is why I stick with the Co-op. I had previously...

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I'm happy with the current account from the Co-op, however the monthly fee is quite high and I never get to use the various "benefits" I'm paying for. Customer service is consistently good however, which is why I stick with the Co-op. I had previously banked with HSBC whose customer service was atrocious, so would never go back to them.

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15th April 2019

After 40 years I have to leave these cowboys!

I have banked with the co-op since turning 16 years of age (40 years ago). Never been overdrawn in my life, no defaults ever with ANY lender, never missed a mortgage payment, top credit score with all agencies and have had for many years. I cancelled...

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I have banked with the co-op since turning 16 years of age (40 years ago). Never been overdrawn in my life, no defaults ever with ANY lender, never missed a mortgage payment, top credit score with all agencies and have had for many years. I cancelled a Credit Card with Barclays and thought I would use my lifelong bank as they ALWAYS ask me to take out a credit card whenever I use phone banking. I asked for a modest credit limit (about equal to 1 months salaries paid into the bank and have been declined with no reason. I checked with he credit agencies as they suggested in their letter rejecting me, yet I have an "excellent" credit rating with all of them. My current account never has less than the credit limit in it as well. I only asked for a modest credit limit (less than half of the size of the Barclays account I had cancelled. After being messed about on the phone for two weeks now and still no reasons for the decline, I have decided to leave after 40 years with the bank. I cannot continue to deal with a company that can't even give me a simple logical reason for declining a trivial credit limit card and they apparently do not either value that loyalty or care that I am leaving. If you are thinking of using Coop bank for anything, I would suggest you look elsewhere because they clearly have zero loyalty or respect for long standing customers. I am surprised they can afford to lose customers with their well publicised financial irregularities and worrying solvency!

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16th March 2019

Incompetent

Took out a Fixed rate bond which matured 2016. Received a form to send back with my instructions. When I heard nothing back I rang Co-op who said they never received the form yet had re-invested all my money into another bond. I asked how that could...

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Took out a Fixed rate bond which matured 2016. Received a form to send back with my instructions. When I heard nothing back I rang Co-op who said they never received the form yet had re-invested all my money into another bond. I asked how that could be when they hadn't received my instructions. The person then admitted they had received them but a member of staff had not read my instructions correctly which was to partly re-invest and part to be paid into another account. Co-op admitted fault and apologised and I put down to human error and took out another Fixed rate bond which matured a week ago. Again received a form over a month ago which I returned immediately in the pre paid first class envelope. The paperwork from Co-op bank (no mention of Britannia) gives the option to request a text when they receive the form back. I never got a text and as no money appeared in my account with another bank as requested I rang the Co-op. Once again they say they had not received my instructions (once is an error, twice is incompetent) and it would take a month for me to get my money. Why I asked when the bond had matured and the money was now in an instant access Co-op account. I was going to split the money and leave half in a Co-op fixed rate account but this made me loose all confidence so I have asked for all my money to be transferred into a current account I have with another bank. Still I am told it could take up to 4 weeks but I said this is my money (a substantial amount) and I need it now. The position now is someone is going to ring me and try and speed things up. Why ? At any other bank if a Bond matures you can have the money after midnight the following working day after all it is your money. It would also be helpful, as is the case with other banks, to receive a letter giving the maturity value of the bond. I said I had requested a text confirmation of receipt of instructions but the person I spoke to said the bank don't offer that service and yet it is offered in writing on Co-operative Bank correspondence under the heading "Keeping you up to date" .The gentleman also said my bond is now looked after by the Britannia team so he had to speak to them which surely is a change I should have been made aware of. In the Co-Operative Banks Terms and Condition leaflet it gives out the number 03457 212 212 for complaints. Try ringing that number you will get an automated voice asking for your account number then when you key it in it tells you the balance and that's it. There is no option to speak to an operator and certainly no number to press to make a complaint as suggested. Funnily enough the balance I was given on the automated service was just over zero so now I am sat here waiting for that call from the Co-operative bank wondering where on earth my money is sitting. Today I received a text from Co-op asking for customer feedback on an insight survey and guess what happens when you log on to the web address given on the text - it doesn't exist. When I rang the Co-operative bank I actually felt sorry for the gentleman I spoke to because he was in all fairness polite, courteous and shouldn't be faced with problems like this. I do not put my comments down to individual members of staff but they are aimed at a bank which I feel does not value its customers and prints misleading information which is not fit for purpose.

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9th February 2019

Professional and friendly

I have banked with the Co-op since 2001 and even though I am frequently offered cash incentives by other banks to transfer I would not do so. When I need to call them, the staff are always helpful and friendly with a great knowledge of their products.

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I have banked with the Co-op since 2001 and even though I am frequently offered cash incentives by other banks to transfer I would not do so. When I need to call them, the staff are always helpful and friendly with a great knowledge of their products.

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7th February 2019

Good Bank, Difficult Banking

I have always had excellent service when going to the bank with any queries or requests. However with so many branches closing especially in my local area i had to travel miles just to pay in a cheque. The new online banking app was an upgrade on the...

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I have always had excellent service when going to the bank with any queries or requests. However with so many branches closing especially in my local area i had to travel miles just to pay in a cheque. The new online banking app was an upgrade on the original version but still feels quite clunky to use.

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