The Co-operative Bank Reviews

Ratings based on 268 reviews Last review 3 weeks ago
4.14 / 5Great overall rating

The Co-operative bank pride themselves on customer service and customer satisfaction levels. They aim to be the most efficient and financially sustainable retail and SME Bank in the UK. Smart Money People is the place for Co-operative bank reviews....

Read Full Description

The Co-operative bank pride themselves on customer service and customer satisfaction levels. They aim to be the most efficient and financially sustainable retail and SME Bank in the UK. Smart Money People is the place for Co-operative bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

5 153
4 57
3 23
2 13
1 22

Your The Co-operative Bank Reviews (268)

Write a review
1st March 2020

In decline!!!

I've been with the bank for nearly 50 years having had an account created for me by my parents. I prefer telephone banking but over the years access hours have reduced and the wait time to speak to a call handler has increased - clearly my time...

Read more

I've been with the bank for nearly 50 years having had an account created for me by my parents. I prefer telephone banking but over the years access hours have reduced and the wait time to speak to a call handler has increased - clearly my time waiting is less important to their time. The staff are great when I do manage to get through but despite me not wanting to do my banking online I am told that it is now compulsory for them to ask me each month I ring up if I want to do online banking. When I said I wanted to complain about the telephone banking service reducing I'm told that it isn't a complaint that would be feedback. I've stuck with the coop because they used to be a people bank and I prefer talking to people but clearly with reducing access to this service and now having to wait longer to get through, the coop does not see the people part is important to them and they just want to focus on online transactions. Really sad the service offered to loyal customers is in decline!!!!

Write a review
1st February 2020

Co-op bank

Never any problems using Co-op Bank. Never received any calls from bank salesmen offering premium products you don’t want - happened all the time with my precious bank. Always feel safe online, app is great and staff in the fee branches are extremely f...

Read more

Never any problems using Co-op Bank. Never received any calls from bank salesmen offering premium products you don’t want - happened all the time with my precious bank. Always feel safe online, app is great and staff in the fee branches are extremely friendly and helpful. My account also give me a £7 bonus every month - what’s not to love.

Write a review
11th January 2020

Was good, getting poorer all the time....

I’ve been a customer for over 40 years, it grew from a very small banking group to rival the big boys. It took 15 years to get really good but has been in decline ever since especially since it was taken over by venture capitalists. The website for y...

Read more

I’ve been a customer for over 40 years, it grew from a very small banking group to rival the big boys. It took 15 years to get really good but has been in decline ever since especially since it was taken over by venture capitalists. The website for years was a model of clarity, excellent information at your fingertips, since the “update” several years ago it is impossible to see recent transactions that you have instigated until they clear after 2 or 3 days, other information that was just there is now hidden away, it’s all been simplified to the point of stupidity. Faster banking worked for a while but is now as slow as the days before it was instigated, presumably to save money/increase earnings. The telephone service while operated by good people is now restricted hours. Overall I’ve been so disappointed with the service provided I’m moving to Starling Bank - a breath of fresh air!

Write a review
14th December 2019

Nasty vicious bastards!

These nasty evil bastards would not leave me in peace. Constant bombardment of marketing material. I asked them to stop under GDPR rules, but these disrespectful shits told me that an advert for their banking app was 'essential product information' -...

Read more

These nasty evil bastards would not leave me in peace. Constant bombardment of marketing material. I asked them to stop under GDPR rules, but these disrespectful shits told me that an advert for their banking app was 'essential product information' - essentially lying to get around the law. They are not cooperative in any way. The only way I could get anything done was to write dozens of letters asking the same thing over and over and over again to the point where I threatened legal acton if they didn't perform a simple task like change of address. In the end the only way I could get them to stop was to close all of my accounts - even this took FOUR MONTHS!!! If you have a credit card, try finding out how much interest you pay each month - this is extremely difficult information to find - they deliberately hide it in the hope you don't notice. This is not 'cooperative' it's irresponsible at best and downright manipulative and nasty at worst! If this is good business practice in 2019 then I want none of it. Then they have the effrontery to tell me they have spent £17MILLION on their online banking - which as far as I can see is a new login screen with the same outdated pile of crap code on the back end that is at least 15 years old. £17MILLION for a facelift - utterly disgusting while there are people starving on the streets! Absolutely the worst banking service in the history of mankind. They should be banned from ever providing any financial services. 100% NASTY!!
I moved to TRIODOS - the difference is night and day! If you think cooperative are good it's only because you have no better experience to compare it to, make the switch and see what you have been missing out on!

Write a review
20th November 2019

Ethical company

I've been with the Co-operative Bank in one way shape or form for the last 30 years and I can honestly say hand on heart that I've never regretted being with them. They have credit cards which I've paid off in full time and time again. Being a current...

Read more

I've been with the Co-operative Bank in one way shape or form for the last 30 years and I can honestly say hand on heart that I've never regretted being with them. They have credit cards which I've paid off in full time and time again. Being a current account holder I get to hear about things from the shop first too!

Write a review
16th October 2019

Just pretty useless really

 I have just closed my credit ...

Read more

 I have just closed my credit card…

I have just closed my credit card account after 7 years. The Coop do have some plus points, the front line customer support is always pleasant for instance (hence 2 stars and not 1). However they seem to simply lack the systems and skill to provide an effective service. Having joined them specifically because they supported Save the Children, you would have expected to have been told when your card no longer did that?...Apparently not.
You would expect them to recognize that payments were not arriving late when they had mistakenly recorded two payments in one month. Apparently not. At the very least you would have expected an apology when (after lots of phone calls) they recognized the error... Apparently not. 
Finally, when you have a faultless payment record and exemplary credit rating you would not expect your credit limit to be reduced by 95%...Apparently not. Even if this did happen you would expect them to be able to tell you why...wouldn't you?...Apparently not.
Finally so annoyed I left for another supplier, who gave me nearly twice the credit limit I previously had with the Coop...in about 90 seconds! 
So in a nutshell...The Co-operative Bank: worth becoming one of their customers...APPARENTLY NOT!

Write a review
9th June 2019

good customer service, monthly fee rather high

I'm happy with the current account from the Co-op, however the monthly fee is quite high and I never get to use the various "benefits" I'm paying for. Customer service is consistently good however, which is why I stick with the Co-op. I had previously...

Read more

I'm happy with the current account from the Co-op, however the monthly fee is quite high and I never get to use the various "benefits" I'm paying for. Customer service is consistently good however, which is why I stick with the Co-op. I had previously banked with HSBC whose customer service was atrocious, so would never go back to them.

Write a review
15th April 2019

After 40 years I have to leave these cowboys!

I have banked with the co-op since turning 16 years of age (40 years ago). Never been overdrawn in my life, no defaults ever with ANY lender, never missed a mortgage payment, top credit score with all agencies and have had for many years. I cancelled...

Read more

I have banked with the co-op since turning 16 years of age (40 years ago). Never been overdrawn in my life, no defaults ever with ANY lender, never missed a mortgage payment, top credit score with all agencies and have had for many years. I cancelled a Credit Card with Barclays and thought I would use my lifelong bank as they ALWAYS ask me to take out a credit card whenever I use phone banking. I asked for a modest credit limit (about equal to 1 months salaries paid into the bank and have been declined with no reason. I checked with he credit agencies as they suggested in their letter rejecting me, yet I have an "excellent" credit rating with all of them. My current account never has less than the credit limit in it as well. I only asked for a modest credit limit (less than half of the size of the Barclays account I had cancelled. After being messed about on the phone for two weeks now and still no reasons for the decline, I have decided to leave after 40 years with the bank. I cannot continue to deal with a company that can't even give me a simple logical reason for declining a trivial credit limit card and they apparently do not either value that loyalty or care that I am leaving. If you are thinking of using Coop bank for anything, I would suggest you look elsewhere because they clearly have zero loyalty or respect for long standing customers. I am surprised they can afford to lose customers with their well publicised financial irregularities and worrying solvency!

Write a review
16th March 2019

Incompetent

Took out a Fixed rate bond which matured 2016. Received a form to send back with my instructions. When I heard nothing back I rang Co-op who said they never received the form yet had re-invested all my money into another bond. I asked how that could...

Read more

Took out a Fixed rate bond which matured 2016. Received a form to send back with my instructions. When I heard nothing back I rang Co-op who said they never received the form yet had re-invested all my money into another bond. I asked how that could be when they hadn't received my instructions. The person then admitted they had received them but a member of staff had not read my instructions correctly which was to partly re-invest and part to be paid into another account. Co-op admitted fault and apologised and I put down to human error and took out another Fixed rate bond which matured a week ago. Again received a form over a month ago which I returned immediately in the pre paid first class envelope. The paperwork from Co-op bank (no mention of Britannia) gives the option to request a text when they receive the form back. I never got a text and as no money appeared in my account with another bank as requested I rang the Co-op. Once again they say they had not received my instructions (once is an error, twice is incompetent) and it would take a month for me to get my money. Why I asked when the bond had matured and the money was now in an instant access Co-op account. I was going to split the money and leave half in a Co-op fixed rate account but this made me loose all confidence so I have asked for all my money to be transferred into a current account I have with another bank. Still I am told it could take up to 4 weeks but I said this is my money (a substantial amount) and I need it now. The position now is someone is going to ring me and try and speed things up. Why ? At any other bank if a Bond matures you can have the money after midnight the following working day after all it is your money. It would also be helpful, as is the case with other banks, to receive a letter giving the maturity value of the bond. I said I had requested a text confirmation of receipt of instructions but the person I spoke to said the bank don't offer that service and yet it is offered in writing on Co-operative Bank correspondence under the heading "Keeping you up to date" .The gentleman also said my bond is now looked after by the Britannia team so he had to speak to them which surely is a change I should have been made aware of. In the Co-Operative Banks Terms and Condition leaflet it gives out the number 03457 212 212 for complaints. Try ringing that number you will get an automated voice asking for your account number then when you key it in it tells you the balance and that's it. There is no option to speak to an operator and certainly no number to press to make a complaint as suggested. Funnily enough the balance I was given on the automated service was just over zero so now I am sat here waiting for that call from the Co-operative bank wondering where on earth my money is sitting. Today I received a text from Co-op asking for customer feedback on an insight survey and guess what happens when you log on to the web address given on the text - it doesn't exist. When I rang the Co-operative bank I actually felt sorry for the gentleman I spoke to because he was in all fairness polite, courteous and shouldn't be faced with problems like this. I do not put my comments down to individual members of staff but they are aimed at a bank which I feel does not value its customers and prints misleading information which is not fit for purpose.

Write a review
9th February 2019

Professional and friendly

I have banked with the Co-op since 2001 and even though I am frequently offered cash incentives by other banks to transfer I would not do so. When I need to call them, the staff are always helpful and friendly with a great knowledge of their products.

Read more

I have banked with the Co-op since 2001 and even though I am frequently offered cash incentives by other banks to transfer I would not do so. When I need to call them, the staff are always helpful and friendly with a great knowledge of their products.

Articles related to The Co-operative Bank