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The Co-operative Bank reviews

The Co-operative Bank Logo
Rated Average • 3.40/5

The Co-operative Bank reviews

Unverified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Average based on 597 product reviews

Average score of 3.40/5
5 star
49%
4 star
15%
3 star
6%
2 star
5%
1 star
25%
Reviews for The Co-operative Bank have trended positively over the past 90 days

Latest positive rating

5/5

This bank is amazing!

This bank is amazing! They are so secure, they will not let you into your app if it is not secure. The people in the... This bank is amazing! They are so secure, they will not let you into your app if it is not secure. The people in the actual bank are lovely friendly and kind. I don’t know what other bank I would want to be with! Read more Read less

{"display":"Emily R","full_name":"Emily R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current account
Emily R 7th March 2026

Latest negative rating

1/5

WORRYING UNAUTHORISED TRANSFERS OF ALL MY SAVINGS

After poor service both before and after me complaining and failure to send important paperwork requested, Coop Bank then made 3 separate unauthorised transfers from... After poor service both before and after me complaining and failure to send important paperwork requested, Coop Bank then made 3 separate unauthorised transfers from my savings account leaving me worried stiff as to what had happened to my money. After further appalling service from the Coop, I had to make 2 references to the Financial Ombudsman, who agreed my comments about poor service and in total I was awarded over £600 compensation. But what I would have preferred was helpful service and my money. being safe in my savings account without the Coop making unauthorised transfer and unauthorised transfer one after another. Neither the Coop nor the Ombudsman have been able to explain how they came to make these completely unauthorised transfers .... Your money NOT safe in their hands!!! Read more Read less

{"display":"TECHNOPHOBE","full_name":"TECHNOPHOBE","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Investments
TECHNOPHOBE 28th February 2026
See more reviews for The Co-operative Bank products

About The Co-operative Bank

The Co-operative Bank is based in Manchester in the UK.

Founded in 1872, The Co-operative Bank was the first ethical bank. To this day, the company has an ongoing commitment to support the planet, people and communities. The Co-operative Bank was the UK’s first bank to introduce a customer-led Ethical Policy which shaped how it would and wouldn’t use its customers’ money.

The Co-operative Bank offers bank accounts, credit cards, savings, insurance, loans and mortgages.

The Co-operative Bank at a glance

Contact details

Phone
03457 212 212
Social media

Reviews for The Co-operative Bank

Showing 11 of 597 company reviews • Last reviewed within 7 days

This bank is amazing!

Current account • 7th March 2026

This bank is amazing! They are so secure, they will not let you into your app if it is not secure. The people in the... This bank is amazing! They are so secure, they will not let you into your app if it is not secure. The people in the actual bank are lovely friendly and kind. I don’t know what other bank I would want to be with! Read more Read less

{"display":"Emily R","full_name":"Emily R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Great ethical bank.

Current account • 7th March 2026

Great ethical bank. Privilege Premier account has great features and we have travel insurance and mobile phone/gadget insurance as benefits. Have held this account for... Great ethical bank. Privilege Premier account has great features and we have travel insurance and mobile phone/gadget insurance as benefits. Have held this account for over 20 years and it’s fab. Read more Read less

{"display":"Keren R","full_name":"Keren R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 1/5

    WORRYING UNAUTHORISED TRANSFERS OF ALL MY SAVINGS

    After poor service both before and after me complaining and failure to send important paperwork requested, Coop Bank then made 3 separate unauthorised transfers from... After poor service both before and after me complaining and failure to send important paperwork requested, Coop Bank then made 3 separate unauthorised transfers from my savings account leaving me worried stiff as to what had happened to my money. After further appalling service from the Coop, I had to make 2 references to the Financial Ombudsman, who agreed my comments about poor service and in total I was awarded over £600 compensation. But what I would have preferred was helpful service and my money. being safe in my savings account without the Coop making unauthorised transfer and unauthorised transfer one after another. Neither the Coop nor the Ombudsman have been able to explain how they came to make these completely unauthorised transfers .... Your money NOT safe in their hands!!! Read more Read less

    {"display":"TECHNOPHOBE","full_name":"TECHNOPHOBE","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    TECHNOPHOBE 28th February 2026
  • 4/5

    Easy to deal with as branch nearby

    Easy to deal with as branch nearby

    {"display":"Southend","full_name":"Southend","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Account
    Southend 20th February 2026
  • 5/5

    Always available locally or phone

    Always available locally or phone

    {"display":"Keith Jenkyns","full_name":"Keith Jenkyns","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Won’t let you buy crypto.

    Won’t let you buy crypto. I do not feel that it is their place to tell me what I can or cannot do with MY monry

    {"display":"Ian W","full_name":"Ian W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Ian W 23rd January 2026
  • 5/5

    Great bank, very good perks such as travel insurance

    Great bank, very good perks such as travel insurance

    {"display":"Joan","full_name":"Joan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Joan 23rd January 2026
  • 5/5

    Excellent ethical bank

    I love that they are the only major bank not complicit in the Israeli apartheid in Alestine & genocide in Gaza. They are a genuinely... I love that they are the only major bank not complicit in the Israeli apartheid in Alestine & genocide in Gaza. They are a genuinely ethical bank which is why I switched to them. Read more Read less

    {"display":"Tracey Mohabir","full_name":"Tracey Mohabir","avatar":{"url":"\/assets\/uploads\/avatars\/users\/747429.png"}}'s avatar
  • 5/5

    Been with them for years.

    Been with the bank for many years, never had any issues, if I’m not sure of something they always have somebody that can help. Never... Been with the bank for many years, never had any issues, if I’m not sure of something they always have somebody that can help. Never had any issues reason that made me want to change banks. Read more Read less

    {"display":"paul t","full_name":"paul t","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    paul t 23rd January 2026
  • 5/5

    Fantastic Customer Services.

    Every time I have needed to contact the bank, they have been patient, informative and efficient, plus also personable - I have felt like an... Every time I have needed to contact the bank, they have been patient, informative and efficient, plus also personable - I have felt like an individual, and not just another account holder, I have left any calls or interaction feeling positive and well looked after. Very pleased with the services provided. Read more Read less

    {"display":"Sam HW","full_name":"Sam HW","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Sam HW 23rd January 2026
  • 5/5

    I have been a customer for many years.

    I have been a customer for many years.

    {"display":"Martin Sewell","full_name":"Martin Sewell","avatar":{"url":"\/assets\/uploads\/avatars\/users\/458891.png"}}'s avatar

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