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esure: Car insurance reviews

Name: Car insurance
Rating: 2.1 (397 reviews)

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1.71

Based on 397 reviews, last reviewed 22nd May 2025

No new 5 star reviews

in the past 90 days

60% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Very bad . Very bad . No cooperation . Many people advised me to not buy insurance with you but I still did and really bad experience with you Reviewed on: 22nd May 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

esure Car insurance reviews (397)

Review of the esure, Car insurance:

had to make a claim , so many things went wrong when...

had to make a claim , so many things went wrong when trying to upload a dashcam video to their site ( their website sucks to use) got sent to a physio for my neck who barely spoke english & did close to nothing , very poor info re what happens to my no claims bonus, very unipressed with how they operate Reviewed on: 23rd August 2024

Do not use

Told a cheque was being sent to my finance company twice now. Waste of time being past to different people in Africa. The claim was badly managed from the start and just keeps dragging on. Reviewed on: 12th September 2023

Avoid Avoid

You need to avoid this company. No backup whatsoever. Had a slight tap in my car. No damage caused but recorded as a self fault which will impact on future insurance. Absolute garbage. Never use again. Reviewed on: 8th September 2023

Terrible customer service

They don’t answer phone calls or respond to emails. Wasted hours of my life. Been on hold now today for 45 minutes. That’s 3 hours of my life so far I won’t get back. Don’t bother with them! Reviewed on: 8th September 2023

Terrible customer service

Don’t understand why they hire anyone that can’t speak proper English makes it very hard to communicate! Not helpful at all with renewal they just tell you to go online without offering any advice Reviewed on: 4th September 2023

Huge price increase - very disappointing

This year's quote for my car was 61% higher than my payment last year. When I phoned up to question, I was told this was due to the increase in repairs and insurance costs... in just one year? They offered a reduction of 8 % - but obviously time to look for a different provider Reviewed on: 25th August 2023

Horrible service

Every time I try to contact esure claim team to speak with them the waiting time is at least 1h30min the last time after 1h50 minutes of waiting they just ended my call.... Not recommend at all... Reviewed on: 24th August 2023

Poor avoid at all costs

Do not insure your car here. You will regret it. Customer service is a disgrace when you do eventually get through you cant hear them as they are either struggling to speak English or you have 10 people in the background laughing and joking. They dont update your details and fail the payment multiple times so in the end they tell you that you have to pay in full when it was them who did'nt update your details. DO NOT USE THIS COMPANY. Reviewed on: 24th August 2023

Customer service awful

I had a crash last year & I had good service from Esure that time.. Early this year I was stationary when my car was hit by a third party. Since then I've waited for my car to be repaired but someone at Esure has closed my claim; no one seems to know who or why. I wrote to the CEO & had no reply so will now have to contact the Financial Ombudsman. I've learnt the lesson that the cheapest isn't the best! Reviewed on: 23rd August 2023

Very helpful

I have had to ring Esure a few times, and several years ago I had to make a claim through them. At all times they were incredibly helpful and made stuff very easy. Price was very reasonable when compared to others also. Reviewed on: 23rd August 2023

Renewal over 100% increase

Whilst i understand there are inflation costs and expected an inflation rise i was stunned for my insurance to go from £350 per year to £710 for renewal (no claims or licence endorsements. Like for like change) Called to see if could be reduced and the offered me £10 reduction even though i stated that there are multiple company's offering the same insurance for around £350-£400.. I have been with them for 7 years and never made a claim. So much for wanting to retain a loyal customer!! Shocking to say the least Reviewed on: 23rd August 2023

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View resource hub

esure: Car insurance reviews

No new 5 star reviews

60% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

esure Car insurance reviews (397)

had to make a claim , so many things went wrong when...

Do not use

Avoid Avoid

Terrible customer service

Terrible customer service

Huge price increase - very disappointing

Horrible service

Poor avoid at all costs

Customer service awful

Very helpful

Renewal over 100% increase

Do you have a different esure product?

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