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esure: Car insurance reviews

Name: Car insurance
Rating: 1.95 (411 reviews)

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1.95

Based on 411 reviews, last reviewed 2nd Mar 2026

100% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

Superb service Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Latest lowest rating:

1

Absolutely AWFUL Mistake after mistake after mistake. After an accident, months delays, poor communication, car still not fixed 6 months later, customer service is a j... Read more Reviewed on: 2nd March 2026

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

esure Car insurance reviews (411)

Review of the esure, Car insurance:

great if you love to hold on the phone for 1 hour to then be cut off!

I wanted to make a small admendment to my policy. Esure clearly do not have enough customer service operatives working so was holding for just under 1 hour. It sounded like somebody had answered (as the wait music stopped) however nobody was speaking on the other end. Hopefully this doesn't leave me in a precarious position as how can your insurance be voided if you were unable to make the necessary changes due to eSure negligence? Reviewed on: 20th September 2023

Helpful reliable good service

Never had an problems. Always been happy with service provided Reviewed on: 8th February 2023

Paula McCall went above and beyond

Paula helped us through a very stressful situation. Where other agencies were not able to help she went above and beyond Reviewed on: 17th January 2023

Told not to store credit card, they did and more.

Upon taking out Esure insurance I specifically told the person that I did not want my credit card stored on their system, I also was VERY clear the reason I did not want my card stored as I do not want an 'auto' cover as in my experience they do as they please with it. So the policy ran out, I took out cover with another company. £600 cheaper! Then just by chance I noticed my credit card had been debited by Esure for the whopping amount of over £1300. No contact, nothing. One email in a sea of emails when I look back. And may I just add, even though I specifically told them not to auto renew or store ANYTHING they did it anyway and amazingly even INCREASED the cost by £400!! No claims, another year of no claims. I called Esure and after the usual 45min wait I got through, Lucky I had noticed within 14 days so wasn't charged a cancellation fee. But I have the funny feeling a LOT of people do. So I would strongly suggest if you do deal with these people, or Any of them to record you phone conversation and/or make sure you change or block the card you use. Reviewed on: 20th December 2022

Steer clear

After 6 months i am still trying to get the vehicle repaired to a reasoble standard, call them weekly to speak to the technician whos dealing with the cliam but no call back, Reviewed on: 9th December 2022

Doubled my policy when I didnot make a single claim in 5 years

Very unreliable company who increase your premium by over £500 for no reason whatsoever. Go online and like me you will find dozens of cheaper and better companies to get insured with Reviewed on: 6th December 2022

AVOID AVOID AVOID!!!

!!!AVOID AVOID AVOID!!!! Horrible experience when it comes to the UK branch. STAY AWAY!!! Reported car accident. Got email prompting me to upload statement of truth. Received email confirming they have received it. Couple of days later I got another email prompting me to upload statement of truth. I did it again, receiving another email thanking me for sending it. Couple of days later, same thing. Called customer service reporting the issue. Doing statement of truth over the phone asking for confirmation via email to be sure which they promised. Never received any confirmation despite their promise. Couple of days later, another prompt to send statement of truth. No way to email them, so you cannot keep an email trail to prove things. Forced to call them instead. Always minimum 20 minutes waiting time. Calls drop in the middle of the conversation. Getting connected to Statement of Truth Department or Third Party Department, only for nobody to pick up. You get fobbed off half the time. Then a person quoting my phone number wrong, but nobody seems to follow up on that?!?Another email arrives threatening they assume I don't want to claim as I'm not getting in touch with them. I called them every few days, but nobody seems to be able to find out what is happening or send me an email confirmation about me sending my statement of truth. Next thing a letter arrives, claiming they have been trying to call me. They have NOT called me. And that they will turn to me directly for the cost caused to the third party as I was at fault. It's clear they are mixing me up with another customer, but there is no way of getting in touch with anybody who is of any help. Instead all I get are these threatening emails. This has been going on for weeks now. And I'm paying for this 'service'. Seriously!?!?! Such scammers, this is a cheap way of trying not to pay, plus making it impossible for clients to keep a trail of what is going on as everything is happening over the phone. If you don't want to be scammed, STAY AWAY!!! Reviewed on: 5th December 2022

The bottom of the barrel

This company is ran by an "external agency that in isn't fit for purpose". The only way to get them to act like an insurance company is to go through the ombudsman or county court. Abysmal bottom of the barrel isn't low enough. Reviewed on: 18th October 2022

Total loss valuation £2000 less than a replacement vehicle

Non-fault total loss incident. Esure settlement figure is £2000 less than any replacement similar to the lost car. £2000 LESS. If I had known this I would not have insured my vehicle with Esure. Hopefully this review will make you think twice. In a total loss situation trade prices will be used to value your pre accident vehicle leaving you short by a significant sum. Reviewed on: 17th October 2022

STAY AWAY SCAMMERS!!!!!

I have been with them for 5 years and never made a claim, however they increased my policy by over 50%. they reward your loyalty and NCD by increasing your policy. Shop around and you will find plenty of other companies you can use which are x10 better! you have been warned!!!! Reviewed on: 14th October 2022

Hassle Free

It was very simple to swap over, tye customer service is excellent, they actually give you good advice. First years insurance was very cheap Reviewed on: 13th October 2022

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