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esure: Car insurance reviews

Name: Car insurance
Rating: 2.11 (410 reviews)

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1.90

Based on 410 reviews, last reviewed 1st Dec 2025

100% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

Superb service Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Latest lowest rating:

1

Not recommended It is simple, they have a bad customer service and do not like making any payments. Not my idea of what should be. Not recommended at all Reviewed on: 1st December 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

esure Car insurance reviews (410)

Review of the esure, Car insurance:

had to make a claim , so many things went wrong when...

had to make a claim , so many things went wrong when trying to upload a dashcam video to their site ( their website sucks to use) got sent to a physio for my neck who barely spoke english & did close to nothing , very poor info re what happens to my no claims bonus, very unipressed with how they operate Reviewed on: 23rd August 2024

Left carless

I was hit at no fault of mine so my car needed to go in for a repair, collection went smooth however there was no hired car. After going back and forth for 4/5 hours I was informed I couldn’t get a hired car for 3-4 days leaving me stranded. I explained to them I needed my car for work etc and they didn’t care they simply said getting the customers car repaired is more important than sorting a hired car. Absolute joke of a company. Reviewed on: 20th July 2022

Avoid These Scammers

Terrible Customer Service, after waiting and waiting on the phone I was cut off by a person who I thought 100% was abroad overseas due to the poor English and lack of understanding. I then had to call again and to find out I had to pay a cancellation fee for my monthly direct debit car insurance. They are scammers , stay away, pay that little more and receive the service you desire. It’s not worth saving money, or at least think your saving money when you have incompetent customer service. Stay Away or you will for sure regret your experience. Reviewed on: 18th July 2022

Automatic Renew Issue

Getting insured with esure was fine, at the time i opted out of automatic renew ( as i always do ) so wasn't happy receiving "automatic renew" email. I went into my log in 7 weeks before run out - renew date. Tried to do all online, but it wouldn't allow me to, this is to put people off & so they get fed up. I tried to call them, 40 mins holding one day, 30 mins another & so on, i finally got through after over 45 min wait on 4th attempt, calling at 8am on a wed morning, to be informed all will be sorted. But esure has taken out the money on the day now, causing overdraft issues !!! It couldn't be stopped via bank end as long card number given to pay up front for the yr, to receive discount, only if done by direct debit can it be stopped ' at the bank. It is so difficult to speak to anyone, plus all online is fine, unless you want to stop "automatic renew" then it's a "computer glitch" just absolute rubbish, but none of the hassle, waiting, calling & all that goes with it should have been anyhow, as automatic renew was declined at first stage, lost a customer here due to the hassle & stress caused, plus banking issue. Reviewed on: 18th July 2022

Horrendous contact wait time

It’s almost impossible to contact ensure via phone and live chat had me waiting over half an hour and eventually sent me back to where I started. Seriously time this company employed more staff Reviewed on: 1st July 2022

Worst insurance company will be takimg legal action

The worst insurance company i had a accident no fault of my own In march. I have had 0 contact from them my car still has not yet been repaired i have taken legal action against you for breach of contract Reviewed on: 7th June 2022

NEVER USE ESURE NEVER USE ESURE NEVER USE ESURE

Third party victim hit by a run away car driven by a 17 year old at 50 MPH down a one way street through a red light smashed into me head on and then reversed back and smashed into a young girl with 3 dogs. absolutely frightening thought i was dead amazed when the girl walked out of her van he then did a runner before coming back much later what an experience ESURE will insure anyone who will pay for it. Then they totally ignore all the victims who are injured mentally and physically offer a few quid to get rid of you then wont speak to you no help for physio MRI scans nothing on you go and get on with it The police should be knocking on their door not the wee boy they let loose on the road totally iresposnsible and just not interested I suspect a pnzi schem not to Bain Capital the owners beware of long term liabilities its like they are running out of money Try and get the same person on the phone twice impossible Go to Direct Line Scott Friery Reviewed on: 2nd June 2022

Terrible company

Terrible customer service either polite but know nothing and give false info to get you off the phone or they’re downright rude. Be prepared to wait up to an hour at a time for them to answer your calls, then you’re put on hold for around 15 minutes and have to go through your whole tale again to someone else. They refer RTC damage to outsourced companies who take weeks to give an estimate then they suggest a total loss, it’s passed back to Esure whose ‘expert’ - be some kid in a call centre - takes over 2 weeks to decide if it is a write off or if they give the go ahead to repair, all the time the customer is without a courtesy car as the outsourced garage don’t have any, and you feel suicidal with the shoddy, uncaring service. Yet they’re happy to take on new customers. Never again, I’d rather pay double than go back to these cowboys Reviewed on: 28th May 2022

Dishonest

Hit by a young driver caused massive damage to my car and me Esure client They only talk to you if your paying them. I’m going to have to pursue the driver and insurance company through the courts even after they admitted full liability im lucky it was on cctv or I wiuod get nothing. My car has been off the road for 2 months They don’t return calls I have over 30 unanswered emails then you go to their complaints dept they just shrug there shoulders and that’s it Avoid avoid avoid They give you a video exam by a doctor of sorts he isn’t interested in what you say is wrong with you he asked me to make 2 movements and that was it then writes lies about examining me Scott Friery Reviewed on: 23rd May 2022

Greedy useless company

Been with them for four years came to renew my wife's car insurance on the car because she's changed her maiden name it's now gone up over £100 they won't give us a answer as to why so I'll be canceling all three policies I have with them Reviewed on: 21st May 2022

Useless and not interested

Someone hit my car in a car park and i rang up for information They then logged it as a claim and now i have a record of a claim on my account for no reason plus i had to pay for the damage to my car myself !!! Reviewed on: 17th May 2022

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