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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.63 (430 reviews)

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4.28

Based on 430 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Helpful staff made for a pleasant experience. The account I wanted, which had one of the best interest rates I could find, was easily set up when I called into Harpenden branch. Tabitha was most h... Read more Reviewed on: 11th February 2026

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (430)

Review of the Harpenden Building Society, Savings:

So happy with my building society.

I have with my friendly local building society for ten years both at my local branch and more recently on line. They treat you like a human being and not a number. They are patient with my enquiries and nothing is too much trouble ever. In this day and age with falling interest rates they give me good notice of changes to the rates and I feel other institutions ride roughshod over their customers so much. Reviewed on: 6th March 2021

In branch service review

The personal service is excellent. Staff are always helpful, efficient and personable. Reviewed on: 31st October 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

In branch service review

Very helpful, friendly and local. Reviewed on: 31st October 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

Excellent customer service

I have called Harpenden a few times for different things. They have always been very helpful and knowledgeable. It has been easy to speak to someone, rather than stuck in a queue. Each time I called the problem or question was dealt with promptly and with great information. Reviewed on: 26th October 2024

Reply from Harpenden Building Society Hi Stephen, This is great to read and we really appreciate your feedback. I'll pass this on to the team. Thanks once again, Jon Sweeting Commercial Manager Response date: 28th October 2024

In branch service review

Rates now seem competitive, and the society is local. Service is always excellent. Great as it is. Reviewed on: 22nd October 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

Applying on line a bit long winded

Applying on line a bit cumbersome having to scroll through loads of job titles etc. Old fashioned having to download a transfer isa form, to sign and then post, many now do this online. Reviewed on: 14th October 2024

Reply from Harpenden Building Society Hi Robert, Thanks for your feedback- it is really appreciated. I couldn't agree with you more about the ISA transfer form.... it seems odd that you can apply for an ISA through our online portal, but still require an ISA form to be downloaded. We are hoping to digitalise this process in the not too distant future. We take on board your comments regarding the cumbersome journey, specifically scrolling though many job titles. We are also working hard with our software provider to improve this. Once again, thank you for taking the time to give us some valuable feedback, and if I can be of any further assistance in future then please do not hesitate to contact me. Jon Sweeting Commercial Manager Response date: 15th October 2024

The company failed to inform Me of several savings...

The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - understanding and unhelpful Reviewed on: 1st October 2024

Reply from Harpenden Building Society Dear Simon, Thank you for your review and I’m sorry to understand that you are unhappy with the service you have received- specifically relating to communications regarding interest rate reductions. We monitor all electronic communications to establish if any messages are ‘undelivered’ or ‘suppressed’ and will look to contact these customers through a different channel. We have fully reviewed and investigated your complaint and have sent you our final response on the 1st of October. This details how to refer your complaint to the Financial Ombudsman Service if you are not satisfied with the outcome of your complaint, however we would welcome further discussion if anything in our final response is factually incorrect. Jon Sweeting Commercial Manager Response date: 2nd October 2024

In branch service review

Very friendly staff, and knowledgeable. Reviewed on: 30th September 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 28th October 2024

In branch service review

The staff are very friendly and helpful. Reviewed on: 30th September 2024

Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024

In branch service review

Very helpful attitude. Going beyond the call of duty. 10/10. Reviewed on: 30th September 2024

Reply from Harpenden Building Society This is great to read and we are delighted you are pleased with the service you have received. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 28th October 2024

In branch service review

Personal service (with real people). Reviewed on: 30th September 2024

Reply from Harpenden Building Society Thank you for your feedback, it is really appreciated. Jon Sweeting Commercial Manager Response date: 28th October 2024

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Harpenden Building Society: Savings reviews

100% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (430)

So happy with my building society.

In branch service review

In branch service review

Excellent customer service

In branch service review

Applying on line a bit long winded

The company failed to inform Me of several savings...

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Harpenden Building Society product?

Want to see more from Harpenden Building Society?

Mortgages

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