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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.23
Based on 423 reviews, last reviewed 17th Jan 2026
53% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
8%
See only 3 star reviews
4%
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1%
See only 1 star reviews
4%

Latest highest rating:

5

A really seamless Trust account opening procedure wi... A really seamless Trust account opening procedure with excellent comms from Laura Tomlinson. Reviewed on: 17th January 2026
Dan B's avatar
Dan B

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025
Valerie B's avatar
Valerie B
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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (423)

Review of the Harpenden Building Society, Savings:

Good service

4
Great interest rates, though they have fallen several times in less than one year of having my account open. At first there was no option for me to withdraw any money so I had to contact CS and they added a button to the account - a bit concerning to have your money in there with no option to withdraw, although it was sorted. The account dashboard could do with updating/ optimising. It's extremely basic and not the easiest to navigate. All in all, these aren't major issues and I trust my money is safe. Reviewed on: 17th May 2025
Irene C's avatar
Irene C
Reply from Harpenden Building Society Hi Irene, Thanks you for your candid and valuable feedback- it is greatly appreciated. We are delighted that you are generally pleased with both your account and service you have received from Harpenden Building Society. If I may, I would like to respond to your feedback. We're glad you are pleased with the interest rate on your savings account. We will always ensure our accounts provide fair value. Within the last twelve months there has been for reductions to the Bank of England Base rate, and whilst non of our savings products are directly linked, this does have an impact on pricing where we need to manage commercial considerations whilst always ensuring we put our members first. With regards to your feedback regarding our dashboard, I 100% agree with you that this could be improved and we are working hard with out software provider to improve the experience for our members. Once again, may i thank you for your feedback, and if I can be of any further assistance to you in future then please do not hesitate to contact me. With kind regards, Jon Sweeting Commercial Manager Response date: 19th May 2025
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Harpenden Building Society

In branch service review

5
Friendly helpful staff - Always pleasant. It was great to have a local building society in Tring. So sad that it is moving away. Reviewed on: 1st December 2025

In branch service review

5
It is small and friendly with knowledgeable staff. Reviewed on: 4th November 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 18th December 2025
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Harpenden Building Society

Very good Customer Service

5
Quick to respond to queries whether by email or by telephone. Friendly and helpful when I called to ask for assistance. Reviewed on: 10th October 2025
Katharine K's avatar
Katharine K
Reply from Harpenden Building Society Hi Katharine, Thank you for your review- we are delighted you are pleased with the service you have received. Kind regards, Jon Response date: 13th October 2025
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Harpenden Building Society

Suspended before I start!

2
I received my activation detals 2 days ago; I have used them this morning and told my user ID is suspended. Not a great start and now I have to waste time next week whena t work phoning you as your helpline is not open at weekends. Not user-friendly. Reviewed on: 4th October 2025
Peter H's avatar
Peter H
Reply from Harpenden Building Society Hi Peter, I'm sorry to understand there has been an issue with your user ID. Our Member Services Team are available from Monday to Friday from 9.00 to 17.00 and i'm confident they will be able to help. If i can be of any further assistance to you wit this query then please do not hesitate to contact me at [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 6th October 2025
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Harpenden Building Society

ISA Account opening

3
I have just applied to open an ISA and the process was straight forward. However, I feel the Form which needs to be completed to fund my account from another provider is not in my opinion user friendly. Rather than completing an extensive Form, I feel it would be a better customer service experience, if as part of the application process, there were far fewer fields for populate. Most other financial service providers, only request a sort code, account number, name of provider where the funds are to be requested from and whether this is to be released immediately or the end of a notice period/upon maturity. Reviewed on: 3rd October 2025
Handy Andy's avatar
Handy Andy
Reply from Harpenden Building Society Dear Handy Andy, Thank you for your feedback. We regularly review our application forms to ensure they remain both user-friendly and compliant with regulatory requirements. Your comments are greatly appreciated and will be taken into consideration during our next review cycle. We value your input on this matter, and if I can be of any further assistance, please do not hesitate to contact me at [email protected]. Kind regards, Jon Sweeting Commercial Manager Response date: 6th October 2025
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Harpenden Building Society

In branch service review

5
The main reason I wanted to complete this review is the paience and attention I was given recently in opening an ISA - Jill was outstanding. Reviewed on: 2nd October 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. I will pass this on to Gill. Kind regards, Jon Sweeting Commercial Manager Response date: 18th December 2025
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Harpenden Building Society

ISA tax free status transfer requirement

4
Wishing to keep savings in an ISA. I question about a nominated account, it should also state that account (or/plus transfer to another ISA account) to keep funds tax free. Reviewed on: 27th September 2025
C W F's avatar
C W F
Reply from Harpenden Building Society Dear CWF, Thank you for your email. While we recognise that some customers may wish to retain their savings within an ISA for tax efficiency, it is important to note that not all individuals will choose to withdraw funds for the purpose of transferring to another ISA account. For those who do wish to proceed in this manner, the transfer should be carried out through our official ISA transfer process. This ensures that the funds remain within the ISA wrapper and continue to benefit from the associated tax advantages. Should you require any further assistance, please do not hesitate to contact me. Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

hard to understand their products

3
hard to understand their products Reviewed on: 5th September 2025
rodger h's avatar
rodger h
Reply from Harpenden Building Society Dear Roger, Thank you for your message, and i'm sorry to understand that you feel our products are hard to understand. If you would like to contact me directly at [email protected] I will be happy to address any queries or concerns you have on our products. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

In branch service review

5
Amazing helpful what ever deal thing I did. (Diana). Reviewed on: 4th September 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 18th December 2025
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Harpenden Building Society

In branch service review

5
The new lady was very friendly and helpful. Reviewed on: 4th September 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 18th December 2025
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Harpenden Building Society

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