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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.16 (674 reviews)

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3.06

Based on 674 reviews, last reviewed 31st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

4

Better value for money The price drop from my last insurer was very impressive, for a lot of the same coverage. I haven't as of yet had to report or claim anything but every... Read more Reviewed on: 1st October 2025

Latest lowest rating:

1

Rejected claim approved by FOS - AVOID AT ALL COSTS Hi Everyone, hope this helps someone being scammed by Hastings. I wanted to share a rather unhappy exchange with Hastings Insurance (Advantage Insura... Read more Reviewed on: 31st October 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (674)

Review of the Hastings Direct, Car insurance:

Straightforward, great price

Easy to apply, clean, decent website, straightforward process and amazingly cheap for fully comp - highly recommended! Reviewed on: 17th August 2016

Expensive changes

Very expensive service but I’m getting the maximum been a lot of changes recently that have required me to look at my account which has equalled changes lots more expenses Reviewed on: 5th September 2025

The cheapest motor vehicle insurers

I've been insuring my motor vehicle with this company for the past five years. They've always been highly competitive with their annual premiums and they're easy to deal with and communicate with. Reviewed on: 4th September 2025

My car got written off and they dealt with my claim...

My car got written off and they dealt with my claim quickly and efficiently Reviewed on: 4th September 2025

Their systems are an absolute mess.

Their systems are an absolute mess. I received a quote for 493. They asked me whether I want to “check the price to protect my NCB”. When I did, the base price went up to 535. I tried to change the date of cover by one day and changed it back to see if I can get back to the original price, it went up to over 600. Nothing else changed - not excess, driver details, NCB, nothing! Their call centre cant even see the prices I was quoted even though I have screenshots of the original journey I followed. The quote also has not expired yet. Reviewed on: 10th August 2025

My vehicle was hit by another vehicle around 6:30am...

My vehicle was hit by another vehicle around 6:30am on 11 June 2025. After exchanged the driver's details, I went to my company first. Around 10:30am, opposition insurance company called me and suggest me need not to report to my insurance. They would do the repair for my car by their approved repairer and offer extra GBP 600 compensation to me. I counter request use my own garage to do the repair and they said it is no problem to use my own garage to repair. Hangings directed persuaded me to accept the claims’ plan, saying it would be very simple, and I need not to do anything. Now I find it really annoying to have to deal with this company. Now I feel really frustrated and embarrassed. I have obviously done what they asked, but they always make things difficult for me, making me feel that they don't want to compensate me at all. I feel uncomfortable to their company procedures. I need to be mentally prepared to face these procedures. I requested the full pictures of the procedures, any other documents are required to provide, any documents are required to sign, how to pay the claims. However, nothing they have provided. All workflows are black box operation. Don't trust this company. It is wasting time to deal the claims. Reviewed on: 31st July 2025

Really annoyed, beware of Hastings insurance.

Really annoyed, beware of Hastings insurance. Took out insurance and sent no claim from previous insurer which they would not accept, so I been on the phone with them, after 20 minutes, of me asking why? Then they did accept it. The annoying bit is they altered my insurance,it was £1:60 more and they charged me £30 handling fee, really £30 for a £1:60 change. Asked if they could do anything about it, NO was the reply. Reviewed on: 24th July 2025

scandalous mickey mouse rip off insurers

only giving one star as it would not take review otherwise. rang hasting direct to change car details for remaining 8 months of policy and they charged me forty five per cent more than the total policy. my yearly rate was £258 pounds but charged me another £118 for the remaining eight months even though car had the same power engine and same value. been promised two call backs and not received them taking full day off work and hours on phone at my cost.be warned dont use this firm or read this and make up your own mind. Reviewed on: 9th July 2025

Hastings agreed to make a cash in lieu payment and c...

Hastings agreed to make a cash in lieu payment and confirmed date for repairs to be done. Said payment would be 3-5 working days. Nearly 3 weeks on and when chased said it was with payment team who were completing a standard check. However, they had no idea when the standard check would be completed. I have had to cancel repairs and still waiting Reviewed on: 1st July 2025

Great experience recently when renewing

Great experience recently when renewing Reviewed on: 21st June 2025

Ok until you actually have to use them.

Ok until you actually have to use them. I was involved in a no fault hit and run where the other party accepted liability. They have severely under valued my vehicle at (offered £500 for a car valued at £1850). Ignored my emails and disputes, and will bully and coerce you into accepting an offer. If you call they'll put you on hold for ages in the hopes you give up. Ignore the bots on here and don't bother. Reviewed on: 13th June 2025

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