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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.81 (1571 reviews)

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4.84

Based on 1,571 reviews, last reviewed 19th Jan 2026

14% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

4

Simple, easy and good customer service Opened an easy access saver in branch by Rachel - very good, personal service, Clear explanation as to what was happening. Good to set up a nominated ... Read more Reviewed on: 19th January 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1571)

Review of the Hinckley & Rugby Building Society, Savings:

Transferring money from maturing to a new savings bond

Transferring money from a maturing savings bond to a new savings was a very simple process, which worked perfectly by post Reviewed on: 31st October 2024

Reply from Hinckley & Rugby Building Society Hi John, Thank you for taking the time to pass on your comments about the service you received when dealing with your maturing savings. Great to hear the process went smoothly for you and its great to hear we were able to offer you a suitable safe home for your savings again. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 11th November 2024

Simple, easy and good customer service

Opened an easy access saver in branch by Rachel - very good, personal service, Clear explanation as to what was happening. Good to set up a nominated account for ease in the future as well. Taken to a nice quiet area of the branch for privacy. Reviewed on: 19th January 2026

New Customer - Opening a Savings Bonds

After researching interest rates, Hinckley & Rugby were offering a competitive rate for fixed rate bonds. I have never had an account with you before, the advice, customer service was excellent; personal care tailored to my needs. I opened a savings bond and the efficiency and after care advice was sound and wise. I liked the personal, in-branch contact and friendliness of all the staff when it's now lost to on-line transactions. I needed to discuss options of what to do with my money following a family bereavement and appreciated their kindness and compassion. Reviewed on: 18th January 2026

Always Such Friendly Staff

Paid in some money, Neil was - as always - so friendly and helpful Reviewed on: 16th January 2026

Great service and always with a smile

Great service and always with a smile Reviewed on: 16th January 2026

Great service.

The staff are very helpful and polite. They always explain all the rules and answer any questions you have about the account. Reviewed on: 15th January 2026

Happy Customer

I've always found the staff to be very helpful, I have never felt that what I am asking for is too much trouble and have always been served politely and with a smile, whilst ensuring all my needs have been met. Reviewed on: 14th January 2026

helpful and knowledgeable

Neil was was very helpful and knowledgeable Reviewed on: 14th January 2026

Experience of opening a savings account

I was met with a friendly welcome. all aspects of my enquiry were clearly explained and I felt my views were listened to. The only complaint I would have is that I attempted to assign my everyday Nationwide account to my newly opened Hinckley and Rugby account. I was unable to complete this because a physical bank statement was required. As is standard practice by every bank/building society I was encouraged to go paperless. I was able to access my online Nationwide account through the banking app and show or take screen shots of my statements in the presence of H & R staff. This is not acceptable. This makes me feel very frustrated and questioning 'What is the point of going paperless if Banks and Building Societies won't accept paperless applications?' Very frustrating. To conclude I was very happy with the staff at H & R who dealt with me on the day. Reviewed on: 8th January 2026

Great friendly Service.

Great friendly Service. Quick and easy to open a savings account. Reviewed on: 7th January 2026

Fixed Isa application

Neil was very helpful going through the whole process and as I have hearing issues he fully explained fully on all the points raised Reviewed on: 7th January 2026

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