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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1364 reviews)

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4.81

Based on 1,364 reviews, last reviewed 8th Apr 2025

90% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Spalding branch helpful, efficient & friendly. Allways find Spalding branch helpful, efficient & friendly. I appreciate the fact that I can telephone the branch direct, very good customer service. Reviewed on: 8th April 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1364)

Review of the Hinckley & Rugby Building Society, Savings:

Beverley at Nuneaton branch was friendly and vey hel...

Beverley at Nuneaton branch was friendly and vey helpful.. Reviewed on: 8th November 2024

Reply from Hinckley & Rugby Building Society Hello Alan, Thank you for getting in touch to tell us about the service you received at our branch in Nuneaton. We’re very happy to hear Beverley was both helpful and friendly, that’s exactly the type of service we want to provide for our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 21st November 2024

Friendly, professional, efficient.

Diane at Nuneaton branch was friendly, professional and highly efficient .... exactly what is required for customer satisfaction and retention ...... Excellent Reviewed on: 27th March 2025

Rita was very helpful.

Rita was very helpful. It proved easy to change accounts for my elderly mother. The cancelled and new passbooks were returned by post safely and swiftly after my visit. Reviewed on: 27th March 2025

The experience was very easy at the Lutterworth branch!

The experience was very easy at the Lutterworth branch! Reviewed on: 25th March 2025

Reply from Hinckley & Rugby Building Society Hi Michael, Thank you for passing on your feedback about our team in Lutterworth, we appreciate you taking the time. It’s always good to hear things are nice and easy for our members, we like to keep things uncomplicated where we can. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 28th March 2025

The staff at Lutterworth branch are always helpful &...

The staff at Lutterworth branch are always helpful & friendly. I went in to put notice on my account to pay off a chunk of my mortgage and they let me know I could have the money straight away because of rate change - thank you for being so sincere. Reviewed on: 17th March 2025

Reply from Hinckley & Rugby Building Society Hello Stephen, Thanks for taking the time to share your feedback. It’s wonderful to hear the team in Lutterworth have offered a consistent friendly service to you. It’s also great they were able to help you with your transaction, and it was easier than you expected. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th March 2025

Nuneatons Excellent Ladies Team

The ladies in the Nuneaton branch are very helpful, always happy to answer questions and give an EXCELLENT service with a friendly smile Reviewed on: 17th March 2025

Reply from Hinckley & Rugby Building Society Hello Gillian, Thanks for getting in touch to tell us about your experience at our Nuneaton branch. I know the team well and it’s wonderful to hear how well regarded they are by our members. We take great pride in the service we provide and know how valued our branches are. I will make sure the team sees your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th March 2025

Very knowledgeable staff and extremely helpful

Very knowledgeable staff and extremely helpful Reviewed on: 15th March 2025

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your comments with us. It’s wonderful to hear you found our team in Lutterworth to ne well informed and helpful, we take pride in the face-to-face service we provide to our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th March 2025

I opened a new ISA account with you and was dealt wi...

I opened a new ISA account with you and was dealt with by Jade. I cannot praise her highly enough for helping me open my account as i tend to suffer from anxiety issues and become confused. She explained everything simply and clearly to me. Please pass on my thanks to her. Reviewed on: 14th March 2025

Reply from Hinckley & Rugby Building Society Hello and thank you very much for your feedback. I am so pleased to hear that Jade was able to go through the required details and put you at ease, we priorities personal service so this is great to hear. I will ensure she sees your comments. Thank you for choosing to save with the Society. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th March 2025

Opening a bond

I went in to collect a form to open a bond because I couldn’t open it online. I wasn’t confident about the transfer in process as the man said I could probably only do one transfer. Which was more than my daily limit. So I ordered a cheque book and went back in. So a week later the bond I wanted had changed although it was the same rate it was a shorter term. I explained that the money would be available in my account the next day and left the form and cheque. The next day my account was classed as overdrawn as the cheque was presented straight away and debited from my account which I found very stressful. Reviewed on: 11th March 2025

Reply from Hinckley & Rugby Building Society Hello Jane, I am sorry to hear you are unsatisfied with the service you’ve received from our team and that found your transaction stressful. We very much appreciate you bringing this to our attention, your comments have been shared with our management team who will ensure this is looked into. In the meantime, if we can be of any assistance to you please do not hesitate to get in touch, either with our branch team or by calling 0800 4346343. Response date: 14th March 2025

Personal service

Bev from Nuneaton phoned to advise me I'd not sent all the necessary documents and was most helpful when I visited the office Reviewed on: 11th March 2025

Reply from Hinckley & Rugby Building Society Thank you, Elizabeth, for your feedback on our services. It’s good to hear Diane was able to assist you with the required documents, I do hope we managed to get your savings sorted successfully, thank you for choosing the Society. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th March 2025

Very helpful in the South Wigston Branch

Very helpful in the South Wigston Branch Reviewed on: 7th March 2025

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your comments about our team in South Wigston. It’s great to hear you found the team helpful. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th March 2025

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