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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.81 (1559 reviews)

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4.84

Based on 1,559 reviews, last reviewed 29th Dec 2025

136% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Had a problem with returning cheque error on payee. Had a problem with returning cheque error on payee. Reviewed on: 29th December 2025

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1559)

Review of the Hinckley & Rugby Building Society, Savings:

Great customer service

I was given really clear and informative advice on my existing savings accounts and which accounts would benefit my personal circumstances. It was an immediate face to face experience, where I could open an account following advice given. I did not have to wait for an appointment or have to go online. Great service. I was very impressed with the knowledge and clarity of the explanations of the products available from the gentleman who served me at the Rugby branch. Reviewed on: 12th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide this valuable feedback. It’s great to hear the team in Rugby were able to talk through our products with clarity so you were able to choose which accounts suited you best. Our teams work hard to ensure the service they deliver is of a high standard, therefore it will be a pleasure to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 13th December 2023

Excellent service both on the phone and in person.

Excellent service both on the phone and in person when visiting the branch from Jamie who was very professional and knowledgeable as well as being very pleasant. Reviewed on: 6th December 2025

Reply from Hinckley & Rugby Building Society Hi Annette. Thank you for your wonderful review. We’re delighted to hear that you received excellent service both over the phone and in person. It’s great to know that Jamie’s professionalism, knowledge and pleasant manner made such a positive impression. We’ll be sure to pass your kind comments on. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 10th December 2025

A very good local building society.

A very good local building society. Traditional values are important and the HRBS do live these values every day. Reviewed on: 6th December 2025

Reply from Hinckley & Rugby Building Society Hi Stuart. Thank you for your thoughtful feedback. We’re really pleased to hear that you see us as a good local building society and that our traditional values come through in the service we provide each day. It means a lot to know that this is recognised and appreciated. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 10th December 2025

30 years of fantastic customer service

30+ years of fantastic customer service from the team at the Rugby branch. Initially with mortgages and more recently with savings products. Reviewed on: 5th December 2025

Reply from Hinckley & Rugby Building Society Hi David. Thank you for sharing such wonderful feedback. It’s truly appreciated. We’re delighted to hear that you’ve received fantastic service from our Rugby branch for over 30 years, from your early mortgage needs through to your more recent savings products. Your long-standing trust and loyalty mean a great deal to us. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 10th December 2025

Professional environment

On coming into the society all our questions were answered with politeness and professionalism. Reviewed on: 5th December 2025

Reply from Hinckley & Rugby Building Society Hi Susan. Thank you for your kind review. We’re pleased to hear that your questions were answered with politeness and professionalism. Providing clear and supportive service is very important to us, and it’s great to know we achieved that during your visit. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 10th December 2025

Excellent all round.

Very good service. Informative, friendly and efficient. Reviewed on: 4th December 2025

Reply from Hinckley & Rugby Building Society Hi John. Thank you for taking the time to leave your feedback. We’re delighted to hear you found our service informative, friendly, and efficient. Providing clear guidance and a welcoming experience is exactly what we aim for, so it’s great to know we met your expectations. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 10th December 2025

Extremely helpful.

Extremely helpful. A very pleasant experience talking to a human being rather than trying to communicate online. Reviewed on: 4th December 2025

Reply from Hinckley & Rugby Building Society Hi David. Thank you so much for your lovely review. We’re really pleased to hear that you found our team helpful. Providing a friendly, personal service is incredibly important to us, so your feedback means a lot. If there’s anything we can help with in the future, we’re always here to support you. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 10th December 2025

Spoke to a real person.

Called in with a query about my account and spoke to a real person instead of having to use a machine. Reviewed on: 3rd December 2025

Reply from Hinckley & Rugby Building Society Hi Peter. Thank you for your feedback. We’re delighted to hear that you were able to receive the assistance you needed. Providing personal, friendly service is very important to us, and it’s wonderful to know we met your expectations. We look forward to helping you with any future queries. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Making it easy (again!)

The H&R colleague was with another client when I arrived. Delaying her lunch she offered me the same bespoke service as per previous client. Professional, reassuring and above all, on the money, another excellent interchange of service. Reviewed on: 2nd December 2025

Reply from Hinckley & Rugby Building Society Hi Robert. It is wonderful to hear that our colleague provided the same professional, reassuring, and attentive service to you, even while managing a busy schedule. It’s great to know that your experience reflected the high standard of service we aim to provide at all times. We’ll be sure to pass on your kind words to the team — they’ll be greatly appreciated. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

was served by a very helpful assistant.

was served by a very helpful assistant. Was polite, engaging and knowledgeable Reviewed on: 2nd December 2025

Reply from Hinckley & Rugby Building Society Hi Roger. We’re delighted to hear that you were served by a polite, engaging, and knowledgeable member of our team. Providing helpful and friendly service is always our priority, and it’s wonderful to know we met your expectations. We look forward to assisting you again in the future. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Excellent customer service

Wonderful customer service at the castle street branch, pleased with everything when I go into the branch and they are very welcoming, very friendly and are very professional! Well done Jamie and the team Reviewed on: 29th November 2025

Reply from Hinckley & Rugby Building Society Hi Sandra. We’re delighted to hear that you consistently receive wonderful customer service at our Castle Street branch. It’s fantastic to know that Jamie and the team provide a welcoming, friendly, and professional experience each time you visit. We’ll be sure to pass on your kind words to them — they’ll be greatly appreciated. Thank you for choosing Hinckley & Rugby Building Society. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

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