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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.81 (1567 reviews)

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4.84

Based on 1,567 reviews, last reviewed 15th Jan 2026

5% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Great service. The staff are very helpful and polite. They always explain all the rules and answer any questions you have about the account. Reviewed on: 15th January 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1567)

Review of the Hinckley & Rugby Building Society, Savings:

Staff were very helpful and explained what was required and phones were answered promptly

I was concerned that account payment details were given to me with a phone call to me. I was not happy with this security and requested this information by secure email which was then sent to me so that i could transfer fund within the tight deadline of 5 working days. The second account i opened I sent a checque writen out to myself by recorded post to to overcome my security concern. I am also concerned now what will happen at maturity and how I will receive the return of my funds. Reviewed on: 28th December 2023

Reply from Hinckley & Rugby Building Society Thank you for getting in touch and passing on your positive feedback about the service you received from our team. Please be assured we take the security of our customers data very seriously and have measures in place to ensure that we do not share any information with anyone but the account holder. We have passed your details on to our team at Castle Street and they will be in touch with you to discuss your concerns and reassure you of the processes we use to protect our members, as well as explain what will happen when your account matures. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th December 2023

30 years of fantastic customer service

30+ years of fantastic customer service from the team at the Rugby branch. Initially with mortgages and more recently with savings products. Reviewed on: 5th December 2025

Reply from Hinckley & Rugby Building Society Hi David. Thank you for sharing such wonderful feedback. It’s truly appreciated. We’re delighted to hear that you’ve received fantastic service from our Rugby branch for over 30 years, from your early mortgage needs through to your more recent savings products. Your long-standing trust and loyalty mean a great deal to us. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 10th December 2025

Professional environment

On coming into the society all our questions were answered with politeness and professionalism. Reviewed on: 5th December 2025

Reply from Hinckley & Rugby Building Society Hi Susan. Thank you for your kind review. We’re pleased to hear that your questions were answered with politeness and professionalism. Providing clear and supportive service is very important to us, and it’s great to know we achieved that during your visit. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 10th December 2025

Excellent all round.

Very good service. Informative, friendly and efficient. Reviewed on: 4th December 2025

Reply from Hinckley & Rugby Building Society Hi John. Thank you for taking the time to leave your feedback. We’re delighted to hear you found our service informative, friendly, and efficient. Providing clear guidance and a welcoming experience is exactly what we aim for, so it’s great to know we met your expectations. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 10th December 2025

Extremely helpful.

Extremely helpful. A very pleasant experience talking to a human being rather than trying to communicate online. Reviewed on: 4th December 2025

Reply from Hinckley & Rugby Building Society Hi David. Thank you so much for your lovely review. We’re really pleased to hear that you found our team helpful. Providing a friendly, personal service is incredibly important to us, so your feedback means a lot. If there’s anything we can help with in the future, we’re always here to support you. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 10th December 2025

Spoke to a real person.

Called in with a query about my account and spoke to a real person instead of having to use a machine. Reviewed on: 3rd December 2025

Reply from Hinckley & Rugby Building Society Hi Peter. Thank you for your feedback. We’re delighted to hear that you were able to receive the assistance you needed. Providing personal, friendly service is very important to us, and it’s wonderful to know we met your expectations. We look forward to helping you with any future queries. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Making it easy (again!)

The H&R colleague was with another client when I arrived. Delaying her lunch she offered me the same bespoke service as per previous client. Professional, reassuring and above all, on the money, another excellent interchange of service. Reviewed on: 2nd December 2025

Reply from Hinckley & Rugby Building Society Hi Robert. It is wonderful to hear that our colleague provided the same professional, reassuring, and attentive service to you, even while managing a busy schedule. It’s great to know that your experience reflected the high standard of service we aim to provide at all times. We’ll be sure to pass on your kind words to the team — they’ll be greatly appreciated. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

was served by a very helpful assistant.

was served by a very helpful assistant. Was polite, engaging and knowledgeable Reviewed on: 2nd December 2025

Reply from Hinckley & Rugby Building Society Hi Roger. We’re delighted to hear that you were served by a polite, engaging, and knowledgeable member of our team. Providing helpful and friendly service is always our priority, and it’s wonderful to know we met your expectations. We look forward to assisting you again in the future. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Excellent customer service

Wonderful customer service at the castle street branch, pleased with everything when I go into the branch and they are very welcoming, very friendly and are very professional! Well done Jamie and the team Reviewed on: 29th November 2025

Reply from Hinckley & Rugby Building Society Hi Sandra. We’re delighted to hear that you consistently receive wonderful customer service at our Castle Street branch. It’s fantastic to know that Jamie and the team provide a welcoming, friendly, and professional experience each time you visit. We’ll be sure to pass on your kind words to them — they’ll be greatly appreciated. Thank you for choosing Hinckley & Rugby Building Society. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Very welcoming nice friendly staff everything explai...

Very welcoming nice friendly staff everything explained in detail as to the product I was looking to invest in Reviewed on: 29th November 2025

Reply from Hinckley & Rugby Building Society Hi Nigel. Thank you for your feedback. We’re delighted to hear that our team provided a welcoming, friendly experience and explained the product in detail. It’s wonderful to know that you felt supported and well-informed throughout your visit. We look forward to assisting you with your future financial needs. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Excellent customer service from Linda

Excellent customer service from Linda Reviewed on: 29th November 2025

Reply from Hinckley & Rugby Building Society Hi Kim. Thank you for your feedback. We’re delighted to hear that you received excellent customer service from Linda. We’ll be sure to pass on your kind words to her — they’ll be greatly appreciated. We look forward to assisting you again in the future. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

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