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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 3.35 (79 reviews)

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3.72

Based on 79 reviews, last reviewed 31st Dec 2025

2800% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

13%

33%

Latest highest rating:

5

First class service Prompt attention to my enquiry. Options well explained. Competitive prices Reviewed on: 31st December 2025

Latest lowest rating:

2

A pilot light on the control unit/thermostat. A pilot light on the control unit/thermostat isn't working. This was reported some time ago. Nothing has been done about it by Homeprotect. This has b... Read more Reviewed on: 30th December 2025

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

Homeprotect Home insurance reviews (79)

Review of the Homeprotect, Home insurance:

Absolutely shocking company.

Absolutely shocking company. If you are thinking about taking a policy with this company please think again. I have been a customer for 3 years and I have just tried to make a claim you get passed around and then they all contradict each other. I got told because it’s the end of the financial year they are extra strict on payouts so basically don’t let anything happen at the end of the financial year. The add on of home emergency is pointless as they don’t provide a report my report consisted of 3 sentences and then the insurance company then told me to get 3 builders to come and do me 3 reports as they couldn’t accept the report from home emergency which they sold me with my policy as they aren’t qualified builders or tradesman so waste of money just people who want the call-out fee. This is all why my roof is collapsing. I have never made a claim and I just think that yes the website might be easy to use but please don’t buy insurance with this company as I have found out that it’s not worth the paper it’s written on. The other thing is I was told basically if my house burnt down I might be covered. So please don’t make a claim at the end or beginning of the financial year as advised by one of their advisors as they have to balance the books. Reviewed on: 14th April 2025

Cheaper than a comparison site

After searching the comparison sites to find my renewal quote works out £28 cheaper than last time which no one could beat I directly renewed with Homeprotect Reviewed on: 19th November 2025

Broken pipe fixed excellent service

We unfortunately had a broken sewer pipe but Homeprotect sent out contractor and fixed the problem, first class service thank you Reviewed on: 14th November 2025

Fair price renewal

Easy renewal, thankfully I haven’t had to make a claim but have peace of mind knowing I’m insured. Reviewed on: 14th November 2025

Home Protect care

Home Protect supply handy tips at appropriate times e.g. when adverse weather is expected Reviewed on: 12th November 2025

Great company with great prices

Home Protect offers fantastic prices along with exceptional customer service. The process was smooth and straightforward, and their staff was always helpful and responsive. Highly recommend for anyone looking for great value in home insurance! Reviewed on: 12th November 2025

Good value and but website is frustrating

Homeprotect offers good value compared to other home insurers and still offers a personal service when customers contact them. However, the company is relentlessly automating and either intentionally or through poor software design the online service doesn't do what it says it will. Another insurance company, Aviva adopted a similar automation policy a few years ago and probably lost a lot of customers through its frustratingly non-responsive system. Aviva have recently made themselves more human again. It would be a shame for Home Protect not to learn from others' experience. Reviewed on: 10th November 2025

Very friendly and knowledgable customer services

Very friendly and knowledgable customer services Reviewed on: 6th November 2025

I renewed my contents insurance with Home Protect re...

I renewed my contents insurance with Home Protect recently and had a really good experience. I had quite a few items to list and they took the time to go through everything with me patiently and clearly. Nothing felt rushed or complicated, and they made sure I understood exactly what was covered. It’s rare to find that kind of attention to detail these days, so I really appreciated it. Overall, the process was smooth and straightforward. I’d definitely recommend them. Reviewed on: 3rd November 2025

Good service and value for money.

Very good service. The only thing that was less good was the contact by email. I had a question about my renewal, and took three attempts on email and almost two weeks to get a reply. Reviewed on: 2nd November 2025

Been with homeprotect for several years.

Been with homeprotect for several years. Never had a claim but great policy and company and sure if I needed you there youd be to help! Premiums good too so very reassured. Reviewed on: 30th October 2025

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