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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 3.45 (85 reviews)

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3.80

Based on 85 reviews, last reviewed 19th Jan 2026

178% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

47%

14%

31%

Latest highest rating:

5

Good value policy, backed up by excellent customer s... Good value policy, backed up by excellent customer service Reviewed on: 19th January 2026

Latest lowest rating:

2

A pilot light on the control unit/thermostat. A pilot light on the control unit/thermostat isn't working. This was reported some time ago. Nothing has been done about it by Homeprotect. This has b... Read more Reviewed on: 30th December 2025

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

Homeprotect Home insurance reviews (85)

Review of the Homeprotect, Home insurance:

Paid £1300 insurance and not covered

I paid my full annual insurance of £1300 on the 28th June, 2023. When my documents didn't come through a week later I contacted them and they said that they had no record of my payment but that there finance department would be in touch. After a further week there was no correspondence and my home was not insured. I phoned them again. They said I had two option. First to repay the £1300 or secondly they would send an email to finance and hope they picked it up soon. I put a complaint forward which was upheld and the case was closed. They said that they would honour any claim I made but still no documents sent to me. The following day I got an email saying that I wasn't insured because they hadn't had any payment. I'm back on the phone now and they are saying they have received my payment and I will be insured, but they cannot send me my documents for 30 days. I have demanded to speak to a manager. Its not good enough! Reviewed on: 11th July 2023

Overall a good experience.

Booking an engineer visit was really easy, engineer was knowledgeable and identified the problem quickly. When he arrived to fix the issue he was honest about the possible outcomes, fortunately it was all positive and we are happy with the result. Reviewed on: 18th October 2025

Life made easy

Well forgot it was time to renew,received a friendly reminder, agreed a renewal price and done.So easy and simple,peace of mind for another year. Reviewed on: 16th October 2025

Excellent support in getting good renewal deal

I went through a comparison site before receiving a cheaper renewal offer from you. I called and received excellent support in cancelling the new payment and activating the renewal. Reviewed on: 15th October 2025

It’s been straightforward and the reduction in this...

It’s been straightforward and the reduction in this year’s price was very welcome in these hard times. Reviewed on: 14th October 2025

You offered a renewal price and I accepted it

You offered a renewal price and I accepted it Reviewed on: 12th October 2025

Great service and value, highly recommended

Great service and value, highly recommended Reviewed on: 11th October 2025

Administrative Assistance

I needed to clarify my payment details with your Renewal Team due to a change in my Debit Card details (I’d been the victim of a scam earlier in the year). I telephoned in response to the concern shown because you could not get payment. Once I was able to talk to a member of the team all issues were resolved and I was happy to proceed. Everything was sorted out to my satisfaction. Thank you. Reviewed on: 8th October 2025

Auto renewal but checked and prices were reasonable.

Auto renewal but checked and prices were reasonable. Reviewed on: 2nd October 2025

Provide cover to my needs at competitive price.

Provide cover to my needs at competitive price. Have not had to query any renewal price as always inline with best comparisons. Reviewed on: 5th September 2025

Not fit for purpose

In over 40 years of having home contents policies with cover for personal belongings away from home, I have never known it not to include loss, only damage and theft, so to discover this is the hidden in the small print with Homeprotect is nothing less than infuriating. I took out this policy via comparethemarket where I specifically state that loss away from home is required so it should never have shown a quote from Homeprotect. As, for me, this is a critical aspect of any home contents policy, it makes this policy not fit for purpose. I have had to cancel and take out a proper policy with LBIS. Reviewed on: 3rd July 2025

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