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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.91 (801 reviews)

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3.91

Based on 801 reviews, last reviewed 18th Jul 2026

81% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Staff are friendly Staff are friendly, and I am really happy with the bank application; actually, it is user-friendly Reviewed on: 18th July 2026

Latest lowest rating:

1

I visited the Lloyds Bank Kilburn branch to deal wit... I visited the Lloyds Bank Kilburn branch to deal with a Court of Protection matter for my mother. I explained my situation clearly when I checked in a... Read more Reviewed on: 1st July 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (801)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

Excellent Online banking and Mobile app!

Got transferred to this account from the 16-19 year old account (which was even better as I got interest on that). I have not had any problem so far and I use the internet banking and mobile app on weekly basis. Very simple and easy to use. Reviewed on: 9th August 2015

Hidden charges, wrong card sent.

Not told about the charges concerning direct debits and there being insufficient money in account. Which then led to an unplanned overdraft. Never dealt with them via telephone etc only had face to face but very helpful regarding a different issue. However once dealt with that issue they sent me the wrong card for my account so could not use chip and pin. Reviewed on: 9th August 2015

AVOID!

I'm not sure if I've just been really unlucky but everything that could have gone wrong for me has gone wrong. Whether it's replacement cards not arriving (forcing me to queue to get hold of MY MONEY) to a few rude and "so what" customer reps. I am now looking for another bank Reviewed on: 19th July 2015

CHARGES!!

I've been with lloyds bank for a fee years now and regret going with them absolute joke of a bank I've had rude members of staff etc the list goes on but back to the chase I paid £179.50 to intercity telecom and I took my phone in for repair and was charged for the screen I was told by trading standards to fill in a redentant form so I rang up lloyds and told them the story and the filled me up with rubbish lloyds bank have a duty of care so I've made a complaint around the 30th complaint to this disgraceful company that calls it self a "bank" my phone went for repair for the rear camera which my keys scratched it and was also billed for a replacement screen so I still went ahead as it was 1 week without a phone and just wanted my phone back at that point so I've contacted citizens advice etc and they said to speak to my bank and fill a redentant which I tyred and all I got we don't care kinda answer so I've tryed and unsuccessful but that's typical lloyds they are good enough to charge me interest on my savings account WITHOUT MY PERMISSION at the moment I'm not succeeding to getting £108 back which the screen cost me as I bought the contract thinking it was brand new and the screen hasn't been replaced since the day of purchase if lloyds bank don't want to help and that's fine it's only going to make me move bank and wreck this disgusting company and the reputation they have if they have one they can keep crediting my account and bribing me with money but it's not going to stop me destroying this company also I will be closing me account down and moving to barclays there loss my gain Reviewed on: 29th April 2015

Simple, Easy To Understand Banking

Lloyds Bank is a bank I've held a current account with for nearly 10 years and their service is always improving. I never have to worry about long queues or phone times, and their internet banking service offers everything I could need. The mobile app is really useful, and I often check it 3-4 times a week, as it saves me time, I don't have to visit the website just to see how much is in my account. Reviewed on: 24th April 2015

Unexplained fees.

ok if fees are explained ro you when opening Reviewed on: 23rd April 2015

I'm them cudtomer over 3 years.

They should change the way how they charge people for using them money. If I use my credit card you already get monay because of it, but you are charging me fir using it as well. The bank account should be free of charge if there is no extra options for the customer. Reviewed on: 22nd April 2015

A straightforward simple to use bank account

This current account is perfect for every day use. The mobile app is clear and easy to use. Payments and transfers are quick and simple. Reviewed on: 21st April 2015

Does what it says on the tin

This is a simple account that meets your every day needs without having a monthly fee, or trying to foist insurance on you for a charge. Has the ability for an overdraft if agreed with the bank, and can easily set up direct debits etc Reviewed on: 21st April 2015

Useful and convenient

Very easy to perform basic daily banking activities such as withdrawals and deposits. Even though there is always a queue in branch, it always moves quickly and the staff are friendly and welcoming. Reviewed on: 21st April 2015

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