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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.61 (1381 reviews)

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4.65

Based on 1,381 reviews, last reviewed 14th Feb 2026

324% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

76%

15%

Latest highest rating:

5

A great service The help and advice was very helpful and the staff were friendly and polite. Reviewed on: 14th February 2026

Latest lowest rating:

1

Missing documents, documents with incorrect informat... Missing documents, documents with incorrect information, difficulty in getting through on phone, no facility to wait for a Mansfield B. Soc. employee ... Read more Reviewed on: 13th February 2026

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Mansfield Building Society Savings reviews (1381)

Review of the Mansfield Building Society, Savings:

Probably the best local Building Society.

Excellent local building society, its always nice to know that you can visit and speak to a member of staff face to face. I have been a member of the society for over 50 years having savings and my first mortgage in 1971. Carry on with the good work. Reviewed on: 15th April 2025

Would not invest with them again.

Lack of transparency. They accepted electronic transfers in but did not allow electronic transfers out. Very inconvenient. When they moved my account after the fixed interest period I did not receive a statement from them and when I telephoned to ask how much interest I had earned I was given the wrong amount which was very concerning and confusing. Even when I closed my account I didn't receive a proper statement just a letter stating the amount sent to my new provider. Very poor communication and service. Reviewed on: 21st January 2026

Reply from Mansfield Building Society Thank you for taking the time to leave your feedback. We're sorry that you felt that way about our service. We always aim to be clear in our Terms and Conditions, so we'll take your feedback onboard and look to make improvements in the future. Response date: 22nd January 2026

Incredibly friendly, helpful staff.

Very friendly staff who take the time to explain anything you may need to know, even when you know that they are really busy. Reviewed on: 21st January 2026

Good account, but needed 30 days notice of withdrawals

I needed to withdraw some money for works at my house, but had forgotten the account needed 30 days notice for withdrawals. As I also have an easy access account I chose to close the notice account. Reviewed on: 21st January 2026

Very good service

As trustees we opened a trust account with MBS. Guided well throughout the process. Tony who dealt with it was always at the end of the phone to assist and answer any questions. Reviewed on: 20th January 2026

staff members

The 2 members of staff that dealt with me whilst opening my new accounts were very helpful and professional with the way they conducted themselves and made my experience very pleasurable Reviewed on: 20th January 2026

serviceinfo

they make you welcome and keep you informed Reviewed on: 20th January 2026

A serious design fault with comparison sites...

There is a serious design fault with comparison sites where the consumer is encouraged to leave feedback shortly after buying a product or a service. It’s impossible for them to comment on long term durability or quality which is important. Inevitably, leaving a one, two or three star rating is then the consumers only option unless they choose to give no star rating at all. Otherwise the star rating is misleading. This situation is very unsatisfactory. Reviewed on: 20th January 2026

Reply from Mansfield Building Society Thank you for taking the time to leave a review. We ask customers for feedback at both account opening and closure as these tend to be key moments where customers interact most with our service, helping us gather meaningful insights to improve. As you’ve noted, leaving a review is entirely optional and simply an invitation rather than a requirement. We hope your account continues to meet your needs and that, over time, you’ll have positive experiences you may wish to share to help others considering a new savings provider. In the meantime, a member of our team will be in touch to see if there’s anything we can do to support you. Response date: 21st January 2026

Good competitive ISA rate.

Good competitive ISA rate. Good communication on changes Reviewed on: 20th January 2026

money bags likes you.

Easy to deal with, good solid building society. Reviewed on: 19th January 2026

Good value and reliable savings provider

Good value and reliable savings provider Reviewed on: 18th January 2026

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