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Monmouthshire Building Society: Savings reviews

Name: Savings
Rating: 4.89 (2927 reviews)

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4.87

Based on 2,927 reviews, last reviewed 7th Feb 2026

67% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Was worried a smaller BS would be slow, cumbersome a... Was worried a smaller BS would be slow, cumbersome and complicated. It was the opposite and the app is top class. I have other BS apps some are poor s... Read more Reviewed on: 7th February 2026

Latest lowest rating:

1

App nightmare App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome letter. Found an em... Read more Reviewed on: 27th January 2026

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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Monmouthshire Building Society Savings reviews (2927)

Review of the Monmouthshire Building Society, Savings:

Staff very helpful and informative.

Staff very helpful and informative. Reviewed on: 31st May 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We'll share your feedback with our branch colleagues. Response date: 2nd June 2025

App would not take info given

App would not take the information given to start the account and kept getting messages to call the BS. Cust service told me to delete app and reload but same problems. Cust service tried to sort out but couldn’t. 4th attempt and a few days later, finally got it sorted. Also app tells you to call the BS between 9and 5 but seems to forget they don’t open until 10 on Wednesdays for their sleep in. Reviewed on: 14th January 2026

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We’re sorry to hear that you experienced issues whilst opening your account through our app and we apologise for the inconvenience that this has caused you. We’ll share your feedback with our app support team and ensure that our opening hours are correct. We open at a slightly later time of 10am on a Wednesday to allow for colleague training. We’re aware that you have spoken with a member of our Savings and Customer Contact team today regarding your review. If you require any further assistance, please do not hesitate to contact the team. Response date: 15th January 2026

Great Customer Service, very help full and easy to s...

Great Customer Service, very help full and easy to speak with. Went through a variety of accounts until they found the best one to suit my needs. Very happy. Reviewed on: 13th January 2026

Reply from Monmouthshire Building Society That’s fantastic – we’ll make sure your comments are passed on to the relevant branch. Response date: 13th January 2026

In branch service review

It is local. Evan is very personable and professional. Reviewed on: 31st December 2025

In branch service review

Pleasant staff. Very helpful and friendly and when needed they explain simply and easily. The office is very accessible, light and on one of the main streets near useful carparks. All in all provides an excellent experience. Reviewed on: 31st December 2025

In branch service review

Availability of personal service. Very friendly approach and patience. Reviewed on: 31st December 2025

In branch service review

Personal service in branch in my home town. Reviewed on: 31st December 2025

In branch service review

I like face-to-face, I don't use online at all. Please stay on high street and in Chepstow. Great staff and very friendly. Reviewed on: 31st December 2025

In branch service review

I use the app, but I also have and like the passbooks - I am a uni student and I like the variety of the app/passbook for budgeting. Reviewed on: 31st December 2025

In branch service review

Always great service in the branches. Been with you for over 50 years. Stay on the high street. Reviewed on: 31st December 2025

In branch service review

Professionalism, willingness to help, knowledgeable staff. They helped us solve what was, to us, quite a big problem. The staff are highly commended. Reviewed on: 31st December 2025

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Monmouthshire Building Society: Savings reviews

67% decrease in 5 star reviews

50% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Monmouthshire Building Society Savings reviews (2927)

Staff very helpful and informative.

App would not take info given

Great Customer Service, very help full and easy to s...

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Monmouthshire Building Society product?

Want to see more from Monmouthshire Building Society?

Mortgages

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