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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.87
Based on 2,919 reviews, last reviewed 16th Jan 2026
63% decrease in 5 star reviews
in the past 90 days
80% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
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8%
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0%
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Latest highest rating:

5

SAVINGS/ISA I found the staff very helpful and friendly Reviewed on: 16th January 2026
Catherine Price's avatar
Catherine Price

Latest lowest rating:

2

App would not take info given App would not take the information given to start the account and kept getting messages to call the BS. Cust service told me to delete app and reload ... Read more Reviewed on: 14th January 2026
Jj's avatar
Jj
Visit provider site Read all reviews See your review

About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Monmouthshire Building Society Savings reviews (2919)

Review of the Monmouthshire Building Society, Savings:

OVER THE TOP SECURITY

1
I already held a fixed rate bond with an investment of over £40000 I wanted to open a regular saver and was asked for various proofs of identity.I was investing further,not taking money out! I WILL NEVER USE THEM AGAIN NOW MY BOND HAS MATURED Reviewed on: 12th November 2019
DON's avatar
DON

The app does not work!

3
The app does not work!! I cannot get access despite resetting my pin. Most times I go in I have to switch the phone off and back on again to get it to work and now not even that is getting me in Reviewed on: 17th December 2025
C E's avatar
C E
Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback on our app. We’re sorry to hear that you cannot access your accounts through our app and apologise for any inconvenience caused by this. Please contact our Savings & Customer Contact team who would be happy to assist you further with this matter. You can reach the team on 01633 844340. Our Opening hours are Monday, Tuesday, Thursday, Friday 9am – 5pm and Wednesday 10am – 5pm. We close for Christmas at 5pm on Tuesday 23rd December and reopen on Monday 29th December at 9am. Response date: 17th December 2025
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
High street presence, still use passbooks. Julie was really helpful with closing my accounts. Always a good service. Reviewed on: 15th December 2025

In branch service review

5
Lovely staff, helpful and the process was nice and easy. Reviewed on: 15th December 2025

In branch service review

5
I like that it is here on the highstreet and I can come in and see a real person. Reviewed on: 15th December 2025

In branch service review

5
Staff are easy to talk too and helpful. Reviewed on: 15th December 2025

In branch service review

5
Staff are always welcoming which is very important. Reviewed on: 15th December 2025

In branch service review

5
Local to where I live - However would be excellent to be able to do some transations by phone. Reviewed on: 13th December 2025

In branch service review

4
The frinedly way the staff are and the information that they give you. Reviewed on: 13th December 2025

In branch service review

5
Intrest rates, frinedly staff and helpful. Reviewed on: 13th December 2025

In branch service review

5
Accessibility of branch and being able to speak to a staff member competitive rates and friendly staff. Reviewed on: 13th December 2025

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