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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.44 (1005 reviews)

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4.48

Based on 1,005 reviews, last reviewed 15th Feb 2026

6400% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

16%

Latest highest rating:

5

Genuine Customer Care A bank that actually shares the wealth! Head and shoulders above its competitors on that front but also very easy to use and excellent customer servic... Read more Reviewed on: 15th February 2026

Latest lowest rating:

1

Very bad Nationwide FlexDirect account blocked – left me and my child with nothing I hold a Nationwide FlexDirect account, and it was blocked without warning ... Read more Reviewed on: 6th February 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexAccount reviews (1005)

Review of the Nationwide, FlexAccount:

I have been banking with them for 19 years its a go...

I have been banking with them for 19 years its a good bank Reviewed on: 3rd February 2025

Face to face banking

Good to be able to go into a branch and speak to actual people. Always helpful and polite and good knowledge of their products Reviewed on: 22nd January 2026

Good interest rate on small monthly savings of £200...

Good interest rate on small monthly savings of £200 at 6%. Regular (albeit not guaranteed) £100 bonus for holding two accounts. Good user friendly app Reviewed on: 22nd January 2026

Best for all ages.

In all my years of banking with various banks (65+ years), Nationwide are the only ones who have ever 'thanked me' for being a customer. I use a mixture of in branch and online banking, and have found their procedures reasonably easy to use. I am a bit of a technophobe, but their little device gets me online very quickly! Reviewed on: 22nd January 2026

Customer service comes first

When my mother and father both became vunerable they handled the processing of the power of attorney efficiently and when they both died they again processed the process efficiently. Their customer service is second to none. They are focused on customer service and not profit. One time I went in to the branch and the branch manager was on the shop floor asking customers if he could help with any queries and was veru busy with various queries. I can't imagine this happening with a bank. Reviewed on: 22nd January 2026

Simply the best

I’ve been with Nationwide for around 5 years and can say there impeccable as a bank. I can say that I have recommended them to work colleagues, friends, other business users and fellow professionals. Reviewed on: 22nd January 2026

Future proofing its members.

Nationwide still has its members interest at the heart of its business. Members share in the growing success of the business both financially and in security of knowing that this building society is future proofing our stability in an ever changing global marketplace. Reviewed on: 22nd January 2026

Never any problems with this account.

Never any problems with this account. There are still branches open but the app is great. Reviewed on: 22nd January 2026

Always easy and always trusted.

Always easy and always trusted..no issues and good value Reviewed on: 22nd January 2026

The last time I had to call was regarding a possible...

The last time I had to call was regarding a possible fraud case, they were very friendly and helpful, they dealt with my query efficiently and in a professional manner Reviewed on: 22nd January 2026

New Customer

As a switch customer this transfer was faultless. Also as a flex plus customer the travel insurance inclusion with a monthly fee and an upgrade due to medical issues is such good value. My local branch staff are extremely helpful and knowledgeable. Reviewed on: 22nd January 2026

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