Write a review

Go to business site

Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.41 (934 reviews)

View other Nationwide products

4.40

Based on 934 reviews, last reviewed 17th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Great experience with nationwide, plenty of branches... Great experience with nationwide, plenty of branches and good service. Reviewed on: 12th September 2025

Latest lowest rating:

1

ABSOLUTELY DONT EVEN THINK ABOUT IT ABSOLUTELY DONT EVEN THINK ABOUT IT OMG DIDNT REALISE THEY HAD SUCH A DISGUSTING SCORE ON TRUSTPILOT 1.9 That’s ATROCIOUS, I wonder why. PIN YOUR EA... Read more Reviewed on: 17th December 2025

Read all reviews See your review

About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexAccount reviews (934)

Review of the Nationwide, FlexAccount:

So far an absolute joke of an establishment.

So far an absolute joke of an establishment. I'm honestly stunned this is the same bank that is supposed to be regarded so highly for customer service. I recently switched and of the 3 employees I've dealt with so far all 3 have managed to show total incompetence or disregard for any sort of detail. As such I'm currently making a complaint, to which I got an email this morning which I've pasted below. I'm writing regarding your complaint about incorrect information provided regards your eligibility for the switch incentive. Looking at all the evidence that is available I am unable to uphold your complaint. As the outcome you were looking for was a payment of £250 for the switch incentive that you are not eligible for, I am unable to make such a compensatory payment. Please let me know if you accept this outcome. This is incorrect in many parts, the most basic mistake is the amount. The incentive was £175, not £250. Next, I have not asked for or discussed a compensatory payment. I have not asked why I didn't receive it. I have simply asked why I was lead to believe on the on line chat last week before the switch completed I was eligible for the incentive. I actually asked 3 times as the idiot replying wouldnt give a straight answer. Then 2/3 days after the switch was complete I received notification that I wasn't. The next employee on the online chat was continuously trying to get rid of me, apparently when using the banking app the chat isn't in the app. Even though I signed into the banking app and followed the links in the banking app, I was told I would have to sign out of the banking app and then back into the banking app and start a new chat with a new colleague who could take me through security. Funny because I didn't sign out and start a new chat, the same girl then took me through security anyway!! This all lead to the complaint being logged and my loss of will to go on. Alas, the email today. She can't "uphold my complaint", what does that even mean? That she doesn't agree with it? She hasn't mentioned what evidence she has looked at. Hasn't aplogised, has referred to a compensatory amount I've never mentioned or has previously been brought up, hasn't answered my initial query either. And at the end asked for me to give them an answer but left just a branch phone number to contact them on?!! Is this actually amature hour? Clearly I have lost all confidence in Nationwide, I shall be leaving as soon as possible after filing complaints with the financial ombudsman and the fca. I don't see how they couldn't have stated before completion, when I asked directly 3 times, that I wouldn't be eligible for the incentive. Now they have switched, closed my old account, and made a notch on my credit score. I highly recommend to anyone that they avoid Nationwide, they're a complete fraud. Reviewed on: 27th February 2025

Very Friendly Bank

Very helpful bank/building society both at branch and on phone. Rewards customers Reviewed on: 2nd April 2025

I was changing current account from different bank.

I was changing current account from different bank. Hadn’t any problems to make new with this bank. Always in touch with client showing small adverts or reminders in phone app. Reminding when is not enough money on account to cover payment eg. DD, which giving time to pay same day . Reviewed on: 2nd April 2025

I’ve been with Nationwide for a while now

I’ve been with Nationwide for a while now, and I can honestly say their service has been outstanding. Whether it’s their banking services or customer support, they always provide reliable and efficient assistance. The mobile app is easy to use, making it simple to manage my finances on the go. I also appreciate their competitive rates and the added benefits of being a member. Whenever I’ve had questions or issues, their customer service team has been helpful and professional. I highly recommend Nationwide to anyone looking for a trustworthy financial institution! Reviewed on: 2nd April 2025

Customer Service Problem

When I made a complaint I was only allowed to use my local branch. Reviewed on: 2nd April 2025

I've been with nationwide for 40yrs and had no probl...

I've been with nationwide for 40yrs and had no problems with my bank there service is excellent service for dealing with enquiries to banking and savings mortgages there staff are excellent to help you find the best deal you require Reviewed on: 2nd April 2025

THE BEST BY FAR

I have been with Nationwide for a long number of years and have had no problems at all. Reviewed on: 2nd April 2025

Extremely good customer service.

Extremely good customer service. They listen. Reviewed on: 2nd April 2025

Great customer service and branches still open

Great customer service and branches still open Reviewed on: 2nd April 2025

A great, easy service

The account is straightforward, good communication, easy to use website and plenty of branches to use when we need. Overall, a great service. Reviewed on: 2nd April 2025

They are friendly and reasonable.

They are friendly and reasonable. I would say their interest rates are quite high. Reviewed on: 2nd April 2025

Do you have a different Nationwide product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Student Current Account
from The Co-operative Bank 4.13 from 8 reviews
FlexPlus
from Nationwide 3.90 from 324 reviews
Select Account
from NatWest 4.55 from 707 reviews

Want to see more from Nationwide?

Student Current Account
from Nationwide 5.00 from 5 reviews
Regular Savings
from Nationwide 4.71 from 79 reviews
Cash ISA
from Nationwide 4.70 from 61 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub