Write a review

Go to business site

Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.41 (934 reviews)

View other Nationwide products

4.40

Based on 934 reviews, last reviewed 17th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Great experience with nationwide, plenty of branches... Great experience with nationwide, plenty of branches and good service. Reviewed on: 12th September 2025

Latest lowest rating:

1

ABSOLUTELY DONT EVEN THINK ABOUT IT ABSOLUTELY DONT EVEN THINK ABOUT IT OMG DIDNT REALISE THEY HAD SUCH A DISGUSTING SCORE ON TRUSTPILOT 1.9 That’s ATROCIOUS, I wonder why. PIN YOUR EA... Read more Reviewed on: 17th December 2025

Read all reviews See your review

About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexAccount reviews (934)

Review of the Nationwide, FlexAccount:

Good service, great app & friendly staff in-branch

After being extremely let-down by Natwest, who took over £2000 in charges from me (despite my being in financial hardship due to illness), I changed my current account to Nationwide. The process was very easy & I was able to switch to an account without an overdraft or fees. The app works well (easy to navigate & reliable) and they warn you well in advance on the login page if there's going to be maintenance. I liked being able to set up alerts that tell me when my account balance gets down to my chosen amount, and they also message me if there's a Direct Debit pending & not enough money in the account to pay it (and it gives me until 2.30pm to pay money in to cover it). The staff in my local branch are always helpful & welcoming, plus their cashpoint outside also takes deposits so you can pay money in at any time, even out of hours. I haven't had any experience of trying to get help with any issues, so I can't report anything about online or phone customer service. Reviewed on: 8th July 2022

Very Friendly Bank

Very helpful bank/building society both at branch and on phone. Rewards customers Reviewed on: 2nd April 2025

I was changing current account from different bank.

I was changing current account from different bank. Hadn’t any problems to make new with this bank. Always in touch with client showing small adverts or reminders in phone app. Reminding when is not enough money on account to cover payment eg. DD, which giving time to pay same day . Reviewed on: 2nd April 2025

I’ve been with Nationwide for a while now

I’ve been with Nationwide for a while now, and I can honestly say their service has been outstanding. Whether it’s their banking services or customer support, they always provide reliable and efficient assistance. The mobile app is easy to use, making it simple to manage my finances on the go. I also appreciate their competitive rates and the added benefits of being a member. Whenever I’ve had questions or issues, their customer service team has been helpful and professional. I highly recommend Nationwide to anyone looking for a trustworthy financial institution! Reviewed on: 2nd April 2025

Customer Service Problem

When I made a complaint I was only allowed to use my local branch. Reviewed on: 2nd April 2025

I've been with nationwide for 40yrs and had no probl...

I've been with nationwide for 40yrs and had no problems with my bank there service is excellent service for dealing with enquiries to banking and savings mortgages there staff are excellent to help you find the best deal you require Reviewed on: 2nd April 2025

THE BEST BY FAR

I have been with Nationwide for a long number of years and have had no problems at all. Reviewed on: 2nd April 2025

Extremely good customer service.

Extremely good customer service. They listen. Reviewed on: 2nd April 2025

Great customer service and branches still open

Great customer service and branches still open Reviewed on: 2nd April 2025

A great, easy service

The account is straightforward, good communication, easy to use website and plenty of branches to use when we need. Overall, a great service. Reviewed on: 2nd April 2025

They are friendly and reasonable.

They are friendly and reasonable. I would say their interest rates are quite high. Reviewed on: 2nd April 2025

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Current account
from Citibank 2.71 from 10 reviews
Current Account
from Post Office 1.65 from 4 reviews
Current Account
from Clydesdale Bank 3.61 from 61 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub