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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.39 (294 reviews)

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4.46

Based on 294 reviews, last reviewed 12th Jun 2025

60% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

68%

20%

Latest highest rating:

5

I was offered the account as soon as I became eligible. I was offered the account as soon as I became eligible. Reviewed on: 12th June 2025

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

Nationwide FlexDirect reviews (294)

Review of the Nationwide, FlexDirect:

Great deals shame anout the app

I get excellent interest and rates at nationwide. The app however is a little tricky and you can only pay a new person by using a computer rather than just the app. Reviewed on: 26th November 2017

I was offered the account as soon as I became eligible.

I was offered the account as soon as I became eligible. Reviewed on: 12th June 2025

A bank that cares

My account switch was delayed by my old bank - the staff were so nice and understanding, and even paid the switching bonus despite taking longer than 28 days (but I would have switched without the bonus anyway because they ranked top in ethics). Reviewed on: 12th June 2025

Excellent customer service, branches still open and...

Excellent customer service, branches still open and they share their profits with their customers Reviewed on: 12th June 2025

I have been with Nationwide Building Society on and...

I have been with Nationwide Building Society on and off for a few years but back again permanently since 2023. I am very happy with the service I receive in branch and there is a local branch near to me. I like the online banking and the savings rates that they do. I am particularly happy to be part of a mutual building society committed to serving local communities for those that like inperson banking. I do not do inperson banking much any more but it is important to those who can't or won't choose online banking to have a choice of going into a branch. i like the Fairer share scheme for rewarding me for being a member. The staff are good and experienced. I highly recommend Nationwide Building Society. Reviewed on: 12th June 2025

Good cashback and offers qvailable

Good cashback and offers qvailable Reviewed on: 12th June 2025

I have held a flex direct account for many years.

I have held a flex direct account for many years. The online banking is easy to use, simple and quick to transfer money between Nationwide accounts and savings products. I feel it is safe and I like using the card reader provided when paying a new payee. Reviewed on: 12th June 2025

Easy product to use via the app, no issues experienced.

Easy product to use via the app, no issues experienced. Reviewed on: 22nd April 2025

Ethical current account

Possibly the best free ethical current account with no fees unless you’re overdrawn. Reviewed on: 22nd April 2025

Building Society Building Trust With its Members

I have been using Nationwide for years as a student and was then upgraded to the FlexDirect account, I now receive in credit interest that amounts to about 5 pounds a month! This is a nice bonus, but overall the account is very easy to use and has all the functionality I need. The app is great and much improved now you're not required to use a card reader to make purchases online anymore. I also receive the fairer share payments from Nationwide each year where they share their profits with members, which is a nice gesture and makes me keen to stay with them in the future. Overall a great experience! Reviewed on: 22nd April 2025

High street access

Average savings rates and service but the availability of high street branches is a vital back up Reviewed on: 22nd April 2025

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