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Nationwide: FlexPlus reviews

Name: FlexPlus
Rating: 3.95 (309 reviews)

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3.94

Based on 309 reviews, last reviewed 13th Mar 2025

800% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

64%

10%

22%

Latest highest rating:

5

The best bank on my experience so far So far so good . Last year I received a100£ from nationwide bank which I’m not saying it makes me rich but it does help Reviewed on: 13th March 2025

Latest lowest rating:

1

Disappointing NW Flexplus Mobile Insurance Experience I’ve been a Nationwide FlexPlus account holder for five years, primarily attracted by the additional mobile phone insurance. Until this month, I hadn’... Read more Reviewed on: 24th December 2024

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About this product

Nationwide FlexPlus is a packaged bank account.

For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Nationwide FlexPlus reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexPlus reviews (309)

Review of the Nationwide, FlexPlus:

Bad service

Was taken ill on holiday abroad with heart condition and admitted to hospital immediately put claim in via phone/online could not share all documents online, trying to ring is a joke on hold over an hour each time. Then mu online claims got cancelled. Sent documents in post had text acknowledgement f paperwork in post but no claim number. Try to call to progress claim closed Tues and Thursdays other days can't get though been nearly 3 months post claim now. Always used never claimed terrible service Reviewed on: 9th May 2023

Travel Insurance

10 years ago we were delayed returning from holiday after flights were cancelled due to an ash cloud caused by a volcanic eruption. We claimed for delayed departure & Nationwide duly paid out. In March our flights from Spain were cancelled due to Covid 19. We eventually returned 4 months later, when flights resumed. Last week Nationwide finally declined to pay out for the delay because we hadn't checked in before the flight was cancelled. Apparently the wording of the policy has been changed. Handy for them given that free check in on Ryanair flights begins only 48 hours before departure. Reviewed on: 7th October 2020

Small print catches out Nationwide Insurance

Could not cancel Villa less than 28 days before departure date ( even though Foreign Office advising against travel well before) or would not have covered deposit. Had to cancel more than 30 days before to avoid paying non refundable balance with Interchalet. Result - Credit card charged with balance two days before I could cancel and claim. Makes a change for small print to cost Insurance companies over 400% extra. On another note they made everybody claim their own share of villa costs even though we all had flexplus accounts. They will not even save the extra excesses as everyone was claiming their own flight costs from them anyway. Just a lot of extra admin. Could not even take up Ryanair's offer of free transfer of flights till December as small print would have annulled insurance. Claim now and rebook and pay Ryanair if we are lucky in December. Reviewed on: 6th October 2020

Breakdown & Recovery service exceptional

We had an exceptional experience with our Flexplus breakdown cover when we broke down with our little caravan On the motorway this evening. Complete contrast to every other previous nightmare we have had with other cover in the past. Call answered immediately by Brittania, the company Nationwide uses to provide this service; call handler fantastic and very helpful. Told someone would be with us within 60 mins. Frequent text updates, a call back to check we are ok within 30 mins, and the recovery vehicle was just arriving at that time. The recovery service, provided by Fred Camm Recovery Limited, was also excellent - issue was quickly identified, resolution reached and within 20 mins we were on our way home with a plan for our caravan being delivered to us. Shortly afterwards we also received a call from the Highways Agency to check we were ok. All in all, the whole thing was fantastically slick, straightforward and easy and after past problems with other breakdown companies I would say this service Alone makes the Flexplus Account worth every penny! Reviewed on: 12th September 2020

Nationwide Should Be Ashamed!

Flex plus travel cover. Made a claim in March for trip cancelled as a result of pandemic. Keep receiving message that they have tried to contact me (this is an outright lie!) and ask to send further information ..done...but still saying they have tried to contact me (another outright lie!)....and ask for more information but not saying what is required. Manage to speak to someone once after a 45 minute delay...Another request now (again saying they have tried to contact me...another lie)...asking for more information but not saying what. NATIONWIDE I HOPE YOU READ THIS AS I AM DIGUSTED WITH YOUR SERVICE!!! Reviewed on: 3rd September 2020

Watch out!

Went through the process of opening a FlexPlus account & you need to pay an extra premium if you need existing health conditions which is fair enough. Rang a bloke in Doncaster to run through health questions, got to the end of the questions and he hit me with the premium which was a little expensive but that was not the problem. I had a heart attck back in 2004 but been fine since no blood pressure, angina issues, never smoked etc. I go skiing every year without probems and when I have taken out insurance over all these years no-one has ever refused to insure me! The Insurance Company that nationwide use wouldn't insure me if I have a heart attack whilst on holiday even with a premium! What?!! So be careful before you sign up to this account at £13/month if you have any existing health conditions. Reviewed on: 1st September 2020

Nearly 6 months

Claimed off uk insurance through my Nationwide A/C at beginning of April, no end of August, Have been asked questions like , The method you used to return to U.K from Australia after your flights were cancelled? Please confirm what your booking with Singapore airlines was for?. I could go on. Waited up to 90 minutes to speak to a representative, All I get is your claim is under review. Reviewed on: 27th August 2020

Pointless insurance

booked a holiday in dec/jan to Spain for July. FCO advised against flying, rang nationwide insurance who said i could claim due to covid and needed to cancel accomodation and flights, did everything they advised, sent all relevant paperwork be told I could not claim so lost out on changing flights and lost everything. Complained and just got nowhere. So much stress and false information given to me....dont know how they can get away with it but they do. I would not recommend them to any. I want to take it further but don't know who else to contact. Disgusting service. Reviewed on: 19th August 2020

Great as long as you don't need to claim.

Covid claim from April still waiting decision, you cannot amend, update a claim, call or email them. They can call you at any time and you better have your details at hand regardless of what your doing otherwise its another 28 days, if your driving or at work then tuff. You can cancel your claim at any time! They ask for details they already have time after time, nobody qualified to make a decision, always referred. Don't complain to Nationwide its not there problem, who chose them. My complaint to UK insurance was upheld but they lost my details so had to start claim again, not once but lost 3 times and each time you must start your claim again, I cannot stress how unprofessional this outfit is, its beyond belief. 4 months and still waiting. Reviewed on: 30th July 2020

Excellent Travel Insurance

After a pilot became ill and our flight was cancelled I had to organise hotel rooms for my Mum and myself. I called Nationwide to explain the circumstance and they didn't hesitate, there was no fuss just refunded the amount into my account. Reviewed on: 27th July 2020

Flexplus insurance - a complete waste of time.

Nationwide you should be ashamed fronting this insurance and as for their administrators ... UK Insurance a complete joke. You cannot get hold of them, they never respond.../claim they have called you and never do, totally unprofessional if you are lucky enough to ever speak to anyone. My claim has been going on for over 3 months... no closer than when I started. Complained to nationwide and they sent my complaint to UK insurance.... complete circle of nitwits Reviewed on: 24th July 2020

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