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Nationwide: Mortgages reviews

Name: Mortgages
Rating: 4.37 (192 reviews)

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4.41

Based on 192 reviews, last reviewed 29th Jan 2026

600% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

73%

11%

10%

Latest highest rating:

5

Great service and competitive. Great service and competitive. When needed clarity was very helpful and understanding! Reviewed on: 29th January 2026

Latest lowest rating:

1

A Harsh Lesson in Discrimination Against Caregivers... A Harsh Lesson in Discrimination Against Caregivers and disabilities. I am writing this review with deep disappointment and absolute frustration after... Read more Reviewed on: 15th August 2024

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About this product

Nationwide offer a range of mortgages to cover different borrowing needs.

Nationwide offer mortgage products for first time buyers, home movers and buy to lets. Existing mortgage customers can manage their account using the online Mortgage Manager tool.

Nationwide mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide Mortgages reviews (192)

Review of the Nationwide, Mortgages:

Delay Delay Delay

Applied for mortgage in first week of July It is now coming up to mid-December, and don't even have an offer. "Two day turnaround" for reviewing documents is actually 4 days, before you can escalate the case. Note that escalation can take "one day" (three) to return to you. Reasons for delay vary from an incorrect valuation (said the property was underpinned, 1 month and several fees later showed it wasn't) and documentation they should have requested at application stage being requested 3 months later. Reviewed on: 8th December 2016

An absolute breeze

Applying for a mortgage has been an absolute breeze with Nationwide. They have excellent rates and superb customer service. Reviewed on: 24th August 2024

A Harsh Lesson in Discrimination Against Caregivers...

A Harsh Lesson in Discrimination Against Caregivers and disabilities. I am writing this review with deep disappointment and absolute frustration after my recent experience with Nationwide Building Society. Initially, I was thrilled to receive a mortgage offer, allowing us to proceed with plans to relocate closer to family and provide much-needed support for my partner following her stroke. However, our excitement turned to disbelief when the offer was abruptly withdrawn. The reason? Nationwide refused to acknowledge the validity of my career break, a time dedicated to caring for my partner during her rehabilitation. During this period, we solely relied on our own savings and investments to support ourselves, never seeking any government assistance. Despite my strong financial history, significant assets, and a promising new career as a CEO in the veterinary industry, they penalized me for prioritizing my family's well-being. This experience exposed a disturbing truth: Nationwide, and perhaps the broader financial industry, lacks empathy and understanding towards caregivers. Their rigid policies and reliance on traditional employment history create a system that indirectly discriminates against individuals who have made sacrifices for their loved ones. It's a harsh reminder that even major institutions like Nationwide fail to recognize the realities of life and the diverse paths individuals take. Their actions send a clear message: if you choose to care for a family member who suffers sudden life changing illness, your financial future may be jeopardized. This serves as a stark reminder to any individual who now must have to face the reality that discrimination comes in all forms in this particular case the Nationwide. Reviewed on: 15th August 2024

Amazing Product Offering

I got my first home loan in the UK this year and I went through a mortgage broker who directed me to Nationwide. Their mortgage product offering was incredible. There were so many options available to me and I particularly liked their First Home Buyer's Mortgage. I had initially gone for that one but then unfortunately the valuation on the property came back too low for it. However, as they had so many options I was able to select a different loan and I still got my flat! Reviewed on: 13th June 2024

I've had a mortgage with Nationwide for years and ha...

I've had a mortgage with Nationwide for years and have always been happy with how they deal with things. It's really easy to select a new product with them and it was easy to see what my options were on the website. Reviewed on: 5th June 2024

Mortgage Application under review after almost 2 months

Mortgage application: April 10th 2024 Valuation conducted on April 22nd 2024 Date of this review: June 5th 2024 Status: Unknown Ref number: M629280331 Number of days wasted: 56 days Nationwide plays with customers they think that applying for a mortgage is a joke. Customer service is highly incompetent and refuse to be engaged with my questions by just providing generic explanations. Seller is about to withdraw from transaction because of the delay. Thanks Nationwide! Reviewed on: 5th June 2024

good bank cheap mortgage rates, option to overpay, o...

good bank cheap mortgage rates, option to overpay, or skip a month if struggling, Reviewed on: 1st June 2024

Best mortgage deals

They offered the best rates for a fixed rate mortgage- renewing was so easy and straightforward and staff were extremely helpful. Reviewed on: 24th May 2024

Fantastic company really helpful customer service

Fantastic company really helpful customer service Reviewed on: 15th April 2024

Drop in face to face bank in capital city.

Unfortunately discovered when renewing my mortgage this year and looked to discuss moving that I cannot speak to anyone in branch this had to be done on the phone which has resulted in my considering an alternative mortgage provider. Reviewed on: 8th April 2024

Easy process and lovely staff.

Easy process and lovely staff. Improvements to the app are fantastic. Never had any problems at all. Branch staff are great Reviewed on: 25th March 2024

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