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Nationwide: FlexBasic reviews

Name: FlexBasic
Rating: 4.55 (117 reviews)

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4.61

Based on 117 reviews, last reviewed 23rd Jan 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

21%

Latest highest rating:

5

Not taken incentives to switch, why would I? Had account for 20 plus years despite incentives to switch. Happy with all aspects of current account management, never had a problem. Easy to maintai... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Shocking customer service from Nationwide I am not a Nationwide customer but I went into their branch in Marlborough after withdrawing some cash from their ATM outside the branch. My request w... Read more Reviewed on: 30th July 2024

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About this product

Nationwide’s FlexBasic current account is for customers who don't hold a UK current account or don't qualify for another Nationwide current account.

There’s no monthly fee for FlexBasic and Nationwide automatically open a savings account for you at the same time. The account doesn’t have an arranged overdraft facility.

Nationwide FlexBasic reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexBasic reviews (117)

Review of the Nationwide, FlexBasic:

Flawless service every time

The service i have received with them has been second to none. No problems ever Reviewed on: 7th November 2017

No hassle, simple to use

I have had this card for a few months now, the setup and customer service was exemplary and the associated website is easy to use. Reviewed on: 24th December 2015

No thrills, but very reliable

This card really has no special perks with it, but it is an honest and easy to manage account which does what it needs to for me! Reviewed on: 20th November 2015

MY CUSTOMER SERVICE WITH NATIONWIDE.

I WOULD LIKE TO SUBMIT MY OVERALL OPINION ON THE CASH CARD I USE AT NATIONWIDE BUILIDING SOCIETY. I HAVE BEEN WITH THIS BUILDING SOCIETY FOR FIVE YEARS AND I HAVE EXPERIENCED NO PROBLEMS USING MY CARD. FURTHERMORE I WOULD ALSO MENTION THE QUALITY OF CUSTOMER CARE WITH NATIONWIDE WHEN CHECKING THE DETAILS OF MY ACCOUNT WHICH HAS ALWAYS BEEN DONE QUICKLY AND EFFICIENTLY. FINALLY BECAUSE OF THE EXCELLENT TREATMANT I HAVE RECEIVED I WOULD DEFINITELY RECCOMMEND THIS COMPANY TO OTHER PEOPLE. Reviewed on: 9th November 2015

Very handy card to use. Not just for card purchases but also to draw money out.

I have found Nationwide to be a great bank to deal with. The staff on the telephone are always very polite and helpful and whenever I need a new card sent out it is done in a timely manner. I have a cash card and a loyalty Saver with Nationwide both of which I use on a regular basis. I would highly recommend Nationwide to friends and family. Reviewed on: 9th November 2015

Simple straightforward basic Current Account

If you are looking for a basic current account without all the bells and whistles add ons this is a good option. Easy to open online if required. I find the staff at my local branch very helpful and genuinely interested in your queries. Only downside are the queues as they have a limited number of staff on duty. Reviewed on: 31st August 2015

A refreshing change from High Street banks

For those disillusioned with the state of High Street banking, there's still a good old fashioned Building Society to turn to. Refreshingly down to earth, Nationwide doesn't feel like a building society anymore but it still has the friendly policies that you'll love. I've been a customer for so many years I lose count but I really can't find fault with the service. Reviewed on: 27th April 2015

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