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Nationwide: FlexBasic reviews

Name: FlexBasic
Rating: 4.53 (113 reviews)

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4.56

Based on 113 reviews, last reviewed 13th Jun 2025

75% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

22%

Latest highest rating:

5

It’s a really good bank, would always recommend to a... It’s a really good bank, would always recommend to anyone if they are switching banks Reviewed on: 13th June 2025

Latest lowest rating:

1

Shocking customer service from Nationwide I am not a Nationwide customer but I went into their branch in Marlborough after withdrawing some cash from their ATM outside the branch. My request w... Read more Reviewed on: 30th July 2024

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About this product

Nationwide’s FlexBasic current account is for customers who don't hold a UK current account or don't qualify for another Nationwide current account.

There’s no monthly fee for FlexBasic and Nationwide automatically open a savings account for you at the same time. The account doesn’t have an arranged overdraft facility.

Nationwide FlexBasic reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexBasic reviews (113)

Review of the Nationwide, FlexBasic:

Really helpful

Really helpful when you lose your card, cancel it immediately and send a new one within a 2 or 3 days Reviewed on: 7th January 2019

Best I've ever banked with

I had problems claiming money back from a travel company that went bust. Nationwide were very patient, helpful and successfully helped me through the process. Nationwide also believes in paying customers back which they have done with me twice :) Reviewed on: 26th February 2025

Easy to use software.

Easy to use software. Really helpful staff Reviewed on: 5th September 2024

Shocking customer service from Nationwide

I am not a Nationwide customer but I went into their branch in Marlborough after withdrawing some cash from their ATM outside the branch. My request was a simple one, could I change £15 in notes into change to keep in my car for parking fees and supermarket trollies. The response from the cashier was to say in a very loud voice: no we can’t do that it’s money laundering! When I questioned this the retort was, again in a very loud voice, that is what a money launderer would say. This was not only very embarrassing but shows a shocking lack of understanding from the branch staff. This has put me off from ever using Nationwide again. Also my wife had a Nationwide current account but after the initial bonus period it offered so little she decided to change to a better offering from Chase. Reviewed on: 30th July 2024

I have been with this company since the very start a...

I have been with this company since the very start and the people are so friendly and advice given is so true as they treat you like a human being. Reviewed on: 24th May 2024

Excellent customer service

Been with this building society for over 10 years, every time I have used there customer service via telephone it has been brilliant, never had a bad issue with them Reviewed on: 21st February 2024

the worst bank i have used to be completely honest...

the worst bank i have used to be completely honest Reviewed on: 15th February 2024

Been with Nationwide for over 20 years

Very happy with nationwide. I have no intention of changing Reviewed on: 18th August 2023

simple to use

The card is placed in a card holder when you need to log on which is easy to use . As yet no problems Reviewed on: 13th August 2023

Nationwide Cares

They always let me know when there is a new savings scheme or interest rate rise that will benefit me. I have a vote and a say in Nationwide. They have never let me down in over 20 years. Reviewed on: 31st July 2023

Recommend to family and friends

Reward you for having more than two accounts with them. Reviewed on: 19th June 2023

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