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Nationwide: FlexBasic reviews

Name: FlexBasic
Rating: 4.53 (113 reviews)

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4.56

Based on 113 reviews, last reviewed 13th Jun 2025

75% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

22%

Latest highest rating:

5

It’s a really good bank, would always recommend to a... It’s a really good bank, would always recommend to anyone if they are switching banks Reviewed on: 13th June 2025

Latest lowest rating:

1

Shocking customer service from Nationwide I am not a Nationwide customer but I went into their branch in Marlborough after withdrawing some cash from their ATM outside the branch. My request w... Read more Reviewed on: 30th July 2024

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About this product

Nationwide’s FlexBasic current account is for customers who don't hold a UK current account or don't qualify for another Nationwide current account.

There’s no monthly fee for FlexBasic and Nationwide automatically open a savings account for you at the same time. The account doesn’t have an arranged overdraft facility.

Nationwide FlexBasic reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexBasic reviews (113)

Review of the Nationwide, FlexBasic:

A Bank That Truly Cares

outstanding service with a customer-first approach. Their competitive rates, reliable online banking, and helpful staff make banking seamless and stress-free. Whether managing everyday finances or planning for the future, Nationwide stands out for its trustworthiness and efficiency. Reviewed on: 2nd April 2025

Easy to use software.

Easy to use software. Really helpful staff Reviewed on: 5th September 2024

Shocking customer service from Nationwide

I am not a Nationwide customer but I went into their branch in Marlborough after withdrawing some cash from their ATM outside the branch. My request was a simple one, could I change £15 in notes into change to keep in my car for parking fees and supermarket trollies. The response from the cashier was to say in a very loud voice: no we can’t do that it’s money laundering! When I questioned this the retort was, again in a very loud voice, that is what a money launderer would say. This was not only very embarrassing but shows a shocking lack of understanding from the branch staff. This has put me off from ever using Nationwide again. Also my wife had a Nationwide current account but after the initial bonus period it offered so little she decided to change to a better offering from Chase. Reviewed on: 30th July 2024

I have been with this company since the very start a...

I have been with this company since the very start and the people are so friendly and advice given is so true as they treat you like a human being. Reviewed on: 24th May 2024

Excellent customer service

Been with this building society for over 10 years, every time I have used there customer service via telephone it has been brilliant, never had a bad issue with them Reviewed on: 21st February 2024

the worst bank i have used to be completely honest...

the worst bank i have used to be completely honest Reviewed on: 15th February 2024

Been with Nationwide for over 20 years

Very happy with nationwide. I have no intention of changing Reviewed on: 18th August 2023

simple to use

The card is placed in a card holder when you need to log on which is easy to use . As yet no problems Reviewed on: 13th August 2023

Nationwide Cares

They always let me know when there is a new savings scheme or interest rate rise that will benefit me. I have a vote and a say in Nationwide. They have never let me down in over 20 years. Reviewed on: 31st July 2023

Recommend to family and friends

Reward you for having more than two accounts with them. Reviewed on: 19th June 2023

highly recommended!

Nationwide is a trusted financial institution. With Nationwide, I experience reliability, community, and comprehensive services. They offer a range of banking solutions, from current accounts to mortgages and investments. As a member-owned organization, Nationwide prioritizes the needs of its customers and operates with a strong sense of community. I can count on Nationwide for dependable banking services and a commitment to serving my financial needs. Reviewed on: 11th June 2023

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