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Nationwide: Home Insurance reviews

Name: Home Insurance
Rating: 2.68 (80 reviews)

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2.30

Based on 80 reviews, last reviewed 20th Mar 2025

100% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

28%

15%

49%

Latest highest rating:

5

Great value for money Great value for money and great service Reviewed on: 20th March 2025

Latest lowest rating:

1

Water claim My experience is based on my claims experience. I claimed for a flood in my house. It was devastating . Because of the size of the claim a claims mana... Read more Reviewed on: 16th March 2025

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About this product

Whether you require buildings insurance, contents insurance or a combination of the two, finding the right insurer can be difficult. At Smart Money People, we want to make this process as quick and easy as possible. We collect Nationwide home insurance reviews to help you decide if it’s the right provider for your needs.

Nationwide works with Royal & Sun Alliance Insurance Ltd to provide home insurance policies. With a variety of additional extras, you can b...

Nationwide Home Insurance reviews (80)

Review of the Nationwide, Home Insurance:

Home Insurance Reviewer

we have never claimed so not sure on that side but we like banking with them so now use them for other services Reviewed on: 13th July 2016

Awful Ordeal Whilst Being 7 Months Pregnant

We called yourselves on the 07/01/24 at 6.45am morning needing a plumber to come and fix our blocked pipe as the pipe had leaked all over our bathroom floor, however we was told we couldn’t have anyone attend until Monday AM. Leaving us unable to use our toilet. At this point we had buckets and towels full of water. It had blew our electrics as this had leaked into our kitchen, but again you still didn't send anyone to fix the issue. You sent an electrician to fix the electric i... Reviewed on: 18th January 2024

Nothing but incompetency and stalling

I am very happy with the Building Society, but the home insurance is horrible. We put in a claim in 2021 and have seen nothing but incompetency and stalling. Reviewed on: 7th January 2024

Renewal price gone up and more expensive than others

My renewal price came through. I understand that inflation has happened and continues but my renewal quote has gone up 15%. I called to see if anything could be done. Their answer was no. I have my bank accounts and mortgage with them. Lady was rude on the phone. They are no longer looking after their members. For context, never made a claim, ever! Reviewed on: 20th September 2023

Reasonably-priced home insurance

Convenient and reasonably-priced home insurance from my main bank Reviewed on: 28th August 2023

Helpful and efficient insurers

When our bathroom was flooded by an upstairs neighbour’s burst pipe, Nationwide were quick to react to my report of the incident. They were also surprisingly friendly and supportive, and did everything they could to coordinate technicians and surveyors in a prompt manner. They helped process our quotes and approve them quickly. Me and my partner had a very positive experience with Nationwide Home Insurance and would highly recommend them to others. Reviewed on: 23rd August 2023

Great value for money

Really good price, nice customer service Reviewed on: 11th April 2023

Quote was twice the price of my last insurance even with 25% discount

I was looking to renew my building and contents insurance and obtained a quote from Nationwide as offering 25% reduction for member. I nearly fell off my seat when the quote popped up. It was twice the cost of my previous policy with like for like cover so certainly will not use Nationwide for my home insurance cover Reviewed on: 14th January 2023

if u could give half star then i would

I have been with nationwide home insurance for nearly 10 years and had never experience this worst service from them yet. Their service has gone really bad and will not recommend anyone taking their insurance. I have leakage from my ceiling and i was told they will send a plumber 2 days ago but i have not heard anything from them yet and when i ring them they make me wait nearly 2 hours and while waiting they just hang up my call. This is really unacceptable Reviewed on: 19th December 2022

strange business practice at end of coverage

excerpt from our letter to a collection agency sent by Nationwide --- We regret to inform you that your company has paid money to Nationwide Insurance for worthless collections. The invoices involved were not authorized by us by any means (i.e., not by phone, not by letter, not by docusign, not by fax). Note that Nationwide Insurance did not bill our credit card, which they had on file when we started our insurance, for these charges. They would reasonably done so if the char... Reviewed on: 15th December 2022

Not worth the money

A while ago we were paying a large amount to the Nationwide to cover mortgage payments and extra. When we were made redundant with no pay at all we contacted the insurance department to make a claim. We explained that until we received some money we would be unable to pay next months insurance premium. Woman told us in that case your insurance is null and void and I am cancelling it. We were not in the right frame of mind to push it further so were left with nothing. ... Reviewed on: 24th November 2022

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