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Sainsburys Bank Reviews

Ratings based on 144 reviews Last review 6 days ago
3.29 / 5Good overall rating

Sainsbury's was the first major British supermarket to open a bank. Smart Money People is the place for Sainsbury's bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

5 51
4 24
3 10
2 13
1 37

Your Sainsburys Bank Reviews (144)

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12th November 2018

Incompetent bank

They make it very difficult to use their online banking service - when it comes to trying to get your money out. Several unnecessary validations are needed that mean your instant access account is not really instant access it's a month's notice...

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They make it very difficult to use their online banking service - when it comes to trying to get your money out. Several unnecessary validations are needed that mean your instant access account is not really instant access it's a month's notice account. Very dodgy bunch. Stay well clear to avoid stress.

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23rd October 2018

Very fast and efficient

I applied for a car loan 9k on line at the 2.8% on a Saturday after completing a non complicated form and some security questions I was advised I had been accepted and could sign agreement electronically (much easier) Monday morning the money was in...

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I applied for a car loan 9k on line at the 2.8% on a Saturday after completing a non complicated form and some security questions I was advised I had been accepted and could sign agreement electronically (much easier) Monday morning the money was in my account full contract and details of the loan were sent to me and confirmation email with cooling off period.
I had read reviews regarding time it takes and changed rate, I had a perfect hassle free fast experience.

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22nd October 2018

Have stopped getting Nectar points fro my spending

Have had a SB Nectar card for several years and got a monthly credit of points for usage of the card. In July they changed the design of the statements and I stopped being credited with my points. The points reconciliation was missing from the July &...

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Have had a SB Nectar card for several years and got a monthly credit of points for usage of the card. In July they changed the design of the statements and I stopped being credited with my points. The points reconciliation was missing from the July & August statements and then reappeared in September but did not make much sense. I called them, had to wait a long time to get through to a person and then was told there was a problem which they were sorting out. A month later and I am now missing 4 months worth of points. Very poor service from a reputable company like Sainsburys.

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16th October 2018

Cancelled policy without notice when notified of building work

I notified Sainsbury's home insurers that I was about to start building work which I had done previously with no problem. They took details and said I would be contacted in 48 hours if any problem. Work commenced 15 days later I had a call to say they...

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I notified Sainsbury's home insurers that I was about to start building work which I had done previously with no problem. They took details and said I would be contacted in 48 hours if any problem. Work commenced 15 days later I had a call to say they were cancelling the policy due to the building work. There was no discussion about extra premiums or any offer at all. I wasn't even offered to let me cancel which would have been fairer, because now I have to inform insurers I have had a policy cancelled even though I have done nothing wrong. They even had the nerve to infer they were doing me a favour as they would waive the cancellation fee, I am not cancelling they Are!
I was left having to find a new insurer mid building work and having had a policy cancelled by Sainsbury's which had led to a very hefty premium. I guess that because they cancelled my policy future premiums will also be higher and all because I was honest and said I was having work done. I find the way this has been handled is appalling and will be advising anyone who will listen not to purchase home insurance from Sainsbury's

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10th October 2018

Terrible customer service

Terrible customer service Still waiting for a response to a written complaint made in July. They sent me a reference number but nothing since despite two email reminders and three messages left via on line banking. Sainsbury obviously care nothing...

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Terrible customer service Still waiting for a response to a written complaint made in July. They sent me a reference number but nothing since despite two email reminders and three messages left via on line banking. Sainsbury obviously care nothing about their customers. Time to change banks I think.

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27th September 2018

Not a good experience.

Took out a policy on line . We did not disclose a speeding conviction which was over 3 years ago as did not realise they stipulated 5 years. Rang next day to explain mistake .. flatly refused to insure us . We had paid for annual policy so asked about...

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Took out a policy on line . We did not disclose a speeding conviction which was over 3 years ago as did not realise they stipulated 5 years. Rang next day to explain mistake .. flatly refused to insure us . We had paid for annual policy so asked about refund.
3 phone calls after still waiting a £300 refund . A genuine mistake
now received a letter stating we have cancelled your policy .

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2nd September 2018

Incompetent

Unbelievable incompetence and couldn't give a damn attitude. A mistake by them took months to sort out, eventually the mistake was found by a RIVAL bank. Telephone contact often took between 30 minutes and 1 hour. Not even an apology from them. I've...

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Unbelievable incompetence and couldn't give a damn attitude. A mistake by them took months to sort out, eventually the mistake was found by a RIVAL bank. Telephone contact often took between 30 minutes and 1 hour. Not even an apology from them. I've just cancelled this card and will never use this bunch again. Time after time they said there was nothing wrong with their transactions, for weeks and weeks, yet they had transposed one digit and sent £2,900 to a random account.

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13th August 2018

No app & a lot of hard work...

Although applying for the account online took a couple of minutes, it took nearly 3 weeks for the paperwork to arrive & activating the card / signing up for online banking was more hard work than it needed to be. I do like the text reminders for...

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Although applying for the account online took a couple of minutes, it took nearly 3 weeks for the paperwork to arrive & activating the card / signing up for online banking was more hard work than it needed to be. I do like the text reminders for payments but this was one of those cards where I watched daily for the payment to leave my account (even after I checked over the phone & via social media) - I just didn't trust that it was in place. Having moved from a bank with an app, I miss it!

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3rd August 2018

No help

Taking out a Sainsbury credit card was a giant mistake on my part. Terrible and unclear paperwork, old system making payments inpossible and very very long waits on telephone. With sainsbury credit card I've had none stop problems . Now changed to...

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Taking out a Sainsbury credit card was a giant mistake on my part. Terrible and unclear paperwork, old system making payments inpossible and very very long waits on telephone. With sainsbury credit card I've had none stop problems . Now changed to tesco. Fantastic easy to pay, see balance quick.

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2nd August 2018

You have to experience Sainsburys to appreciate how truly bad it is

The worst customer service I have ever experienced, online banking options are limited so you can't avoid calling customer services and so far this week I've spent around 7 hours on hold in total and got nowhere. They hung up on me twice and three...

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The worst customer service I have ever experienced, online banking options are limited so you can't avoid calling customer services and so far this week I've spent around 7 hours on hold in total and got nowhere. They hung up on me twice and three times I've been told by someone with zero customer service training that they can't help but will transfer me to someone who can and then just dump my call to the back of the queue on hold again. I wish I had read some of these reviews before using their services, I intend to cancel my dealings with them as soon as I can speak to someone

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31st July 2018

Still waiting to talk to someone

I've spent the last hour trying to contact their technical support regarding a "problem" with my online access all I hear is "Thanks for waiting a member of the team will be with you SHORTLY" ... or not ! This is just an appalling service :( I'm...

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I've spent the last hour trying to contact their technical support regarding a "problem" with my online access all I hear is "Thanks for waiting a member of the team will be with you SHORTLY" ... or not ! This is just an appalling service :( I'm get rid of this card.

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28th July 2018

Do Not Use!

Do not use them. If you need to call to resolve a problem they have created expect to wait on hold for 35 - 65 minutes. They have lost £2900 of my money, after a bodged balance transfer, missing since 05/6/18 and they refuse to do anything about it. ...

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Do not use them. If you need to call to resolve a problem they have created expect to wait on hold for 35 - 65 minutes. They have lost £2900 of my money, after a bodged balance transfer, missing since 05/6/18 and they refuse to do anything about it. Interest is accruing and they don't care.

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27th July 2018

Total lack of compasion and failure to supply as per T&C's of policy

I have been driving for 35 years, and have never been treated and dismissed as someone who knows nothing and treated like a fool and totally...

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I have been driving for 35 years, and have never been treated and dismissed as someone who knows nothing and treated like a fool and totally disrespected.
Do not take out insurance my experience is car insurance with Sainsbury's Bank they sell you additional item such as courtesy car to ensure you receive the equivalent car as your but they take 3 days and many phone calls in which they continue to fob you off with anything but the equivalent to your car in regard to boot carrying space and seats.
You make a complaint and to be told your complaint cant be upheld as they have done all they said they would but they haven't. they even lie about what cars are available to ensure they don't have to pay for the equivalent car to yours.
My opinion is to stay well clear from such a shabby insurance organisation.


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