Have not had to make any claims under the policy as of today’s date however the specifics of the policy were made very clear upon... Have not had to make any claims under the policy as of today’s date however the specifics of the policy were made very clear upon signing up and the online portal is easy to access. Read more Read less

Had to make a claim, it was resolved well though it did take a little time as it was complex.

Very disappointed with two aspects of this insurance from Sainsbury’s (Davies Group). Firstly we lodged a claim for accidental damage to our TV over a... Very disappointed with two aspects of this insurance from Sainsbury’s (Davies Group). Firstly we lodged a claim for accidental damage to our TV over a month ago and had to chase this twice. The new for old policy is worthless. We were offered far less than the cost of the original TV, making the claim almost a waste of time after excess deductions. To make matters worse, we were offered I new quote for buildings and contents insurance to continue with Sainsbury’s at nearly double the cost to the previous year (from £650.92 up to £1087.08!). We did not renew! Read more Read less

Trying for an hour to contact customer service, why so many different phone numbers, and continuos loop message to use online portal. Each call over... Trying for an hour to contact customer service, why so many different phone numbers, and continuos loop message to use online portal. Each call over 12 minutes long, and google play not listing sainsburys home insurance app. Read more Read less

Whilst away on holiday they blocked my card. I called to unfreeze it and they told me 24/48 hours leaving me with no money. Just... Whilst away on holiday they blocked my card. I called to unfreeze it and they told me 24/48 hours leaving me with no money. Just an option to walk to a bank 45 minutes away to draw some cash out. Disgusting service to leave a family abroad with no money. Read more Read less

I had home insurance with Sainsbury's, but when I tried to make a claim, I discovered that the underwriters were separate from Sainsbury's, which I... I had home insurance with Sainsbury's, but when I tried to make a claim, I discovered that the underwriters were separate from Sainsbury's, which I wasn't aware of. Unfortunately, the underwriters were rude and did everything possible to avoid paying my claim. I would advise against purchasing insurance from Sainsbury's. Read more Read less

This card/app is close to useless - it is impossible to sign on without multiple attempts & resetting of passwords. Constantly! Once you actually make... This card/app is close to useless - it is impossible to sign on without multiple attempts & resetting of passwords. Constantly! Once you actually make it onto the app, it is equally impossible to top the card up. I've completely lost the will to live with it & now I'm finding it equally impossible to cancel. Read more Read less

After years of using Sainsbury home insurance they cancelled renewal of my policy without giving any reason what so ever. I never made a claim... After years of using Sainsbury home insurance they cancelled renewal of my policy without giving any reason what so ever. I never made a claim or missed a payment and have an excellent credit rating. I’m totally baffled and angry at their treatment of me. No problem though I’m now with the Halifax and with a better deal. Read more Read less

I used Sainsburys for a loan because they are a trusted reliable company, the service was good and I was not dissatisfied in any way,... I used Sainsburys for a loan because they are a trusted reliable company, the service was good and I was not dissatisfied in any way, I would always recommend them to friends and family Read more Read less