Sainsburys Bank Reviews

Ratings based on 214 reviews Last review 1 day ago
2.88 / 5Good overall rating

Sainsbury's was the first major British supermarket to open a bank. Smart Money People is the place for Sainsbury's bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

5 65
4 33
3 12
2 20
1 84

Your Sainsburys Bank Reviews (214)

Write a review
26th October 2020

Insurance went up on renewal, can't cancel it

I've insured my car with Sainsbury Bank and on renewal it went up with 35%, considering that I had no claim or change in circumstances. on top, their customer service is not answering the phone holding me on the line for 55min. Will definitely move...

Read more

I've insured my car with Sainsbury Bank and on renewal it went up with 35%, considering that I had no claim or change in circumstances. on top, their customer service is not answering the phone holding me on the line for 55min. Will definitely move somewhere else!!

Write a review
5th October 2020

Useless company

Like many others here, I was trying to cancel my policy which was due for renewal. Waited for hours and still couldn't get through their only customer service. No email or live chat as an alternative means of communication. Decided to simply cancel...

Read more

Like many others here, I was trying to cancel my policy which was due for renewal. Waited for hours and still couldn't get through their only customer service. No email or live chat as an alternative means of communication. Decided to simply cancel my direct debit. Waiting for their reply to see if they claim charges from me. Shocking! Avoid these scumbags at all cost if you don't want to go through the same ordeal.

Write a review
5th October 2020

Shocking - trying to speak to customer service renewal

On Saturday tried to ring Sainsburys Insurance - had to go through all steps to get to right person only to be told -we are...

Read more

On Saturday tried to ring Sainsburys Insurance - had to go through all steps to get to right person only to be told -we are closed.
This morning I waited 20 minutes before being cut off, still waiting for someone to answer now - AND THIS IS THEIR RENEWALS LINE. What a joke

Write a review
3rd October 2020

Impossible to change car insurance

Before picking up new car tried to change details on line,when it came to pay it timed out,tried numerous times no...

Read more

Before picking up new car tried to change details on line,when it came to pay it timed out,tried numerous times no joy.
Phoned to be told it was closed even though it stated they were open,ended up purchasing temporary insurance, what a joke of a company.

Write a review
26th September 2020

Sainsbury car insurance

This company is beyond useless. Customer service is a joke. 50 minutes wait to speak to someone People you speak to are rude and unhelpful. I cancelled my policy a month before it expired and as I cancelled before the end I have to pay £80 and they ...

Read more

This company is beyond useless. Customer service is a joke. 50 minutes wait to speak to someone People you speak to are rude and unhelpful. I cancelled my policy a month before it expired and as I cancelled before the end I have to pay £80 and they refused to send me proof of my 8 years no claims. Will never be using them again.

Write a review
15th August 2020

Horrified to find they don't automatically transfer refunds from your previous card

I have been left gobsmacked by my discovery last week that if they issue a replacement card for any reason, whether out of date, lost or hacked, they do not automatically transfer any credits that come in to the old number to the new card, although...

Read more

I have been left gobsmacked by my discovery last week that if they issue a replacement card for any reason, whether out of date, lost or hacked, they do not automatically transfer any credits that come in to the old number to the new card, although the account remains the same. My card was replaced in May. Due to Covid I had had to cancel a lot of travel plans, some pre-paid, and refunds were due. I knew some were outstanding but presumed it was because of Covid delays. However, with some due last May I decided to check with a couple of places and discovered they had made the refunds, going back to May in some cases. I rang Sainsburys and was told that they did not automatically transfer credits from the former number to the new one, but only did so if instructed to by the customer - and that is not an ongoing instruction for all future credits but an instruction each time any credits might be due in. I was truly horrified. There were credits of about £600 sat there under the old card, which presumably Sainsbury's were taking advantage of, with no notification that they were there. The word fraud came to mind at that stage, I must admit. The person said they would manually transfer the refunds. Several days later the refunds had not appeared on the online account and I still could not believe what I'd told was true, so I called again. They confirmed the transfers had been done and said another refund was now on the old account, did I want it transferred! I will now have to keep phoning to check for late refunds. But they confirmed what I had been told. I really am horrified by this. I cannot find anywhere to send a complaint to them; it all seems to be phone numbers, but I want to put something in writing, hence this review. I checked with NatWest, my main bank and with whom I have my other credit card, to check their policy, and they seemed surprised I was even querying whether any late credits would be transferred! Of course they would be! I noticed on my last Sainsbury's statement there were a few very late payments taken out with 'correction' after them, and realised they were from the previous card. So they had transferred them across! But if someone tries to take a payment from an old card number it is refused so they get in touch with you for a new method. Why then does that not happen with refunds? Why aren't they refused and whoever is making them referred to the customer for an update? I really do feel this verges on illegal and would love to know what more I can do about it. Closing the account is not an option and then I'd lose anything else that came through altogether. I haven't had any problems with them until this and really think they should have a rethink. The policy has been confirmed to me twice by phone and once in a message.

Write a review
13th August 2020

Sainsbury's App

Absolutely shocking. The insurance app can't handle someone having 2 policies. Trying to make changes to my car insurance which they will only let you do online, but the policy isn't there. Call centre was useless. 2 hours on hold. Get your insurance...

Read more

Absolutely shocking. The insurance app can't handle someone having 2 policies. Trying to make changes to my car insurance which they will only let you do online, but the policy isn't there. Call centre was useless. 2 hours on hold. Get your insurance elsewhere. They know their app is sh1t.

Write a review
29th July 2020

Badly run, customer unfriendly, utterly useless and shows how little Sainsbury cares about its brand

To get a windscreen replaced, you find Sainsbury is just a broker and the real insurer is Liverpool Victoria. You ave to call and wait on the line to three different people before you end up with National Windscreens an extraordinarily inefficient...

Read more

To get a windscreen replaced, you find Sainsbury is just a broker and the real insurer is Liverpool Victoria. You ave to call and wait on the line to three different people before you end up with National Windscreens an extraordinarily inefficient enterprise which does not care about you because you are not a customer of theirs. After 5 hours nothing is yet fixed. Dont use these people. I am going to stop shopping at Sainsbury too.

Write a review
24th July 2020

I don't recommend

I chose to book Sainsbury's bank travel insurance after searching and found 5-star defaqto rating. When I added my age and health history made the premium expensive for a 7-day holiday in Italy for my wife and myself. TUI cancelled because of...

Read more

I chose to book Sainsbury's bank travel insurance after searching and found 5-star defaqto rating. When I added my age and health history made the premium expensive for a 7-day holiday in Italy for my wife and myself. TUI cancelled because of coronavirus so I tried to phone Sainsbury's travel insurance to ask if it was possible to cancel insurance, but received no replies after trying all numbers including claims line and waiting for some time until phone went dead. So I sent them a email again received no replies. I was not expecting to receive a full refund but there is no way of contacting anybody, not even to make a claim! Obviously I will not be arranging any insurance with this company ever again, especially on another occasion after changing pounds to euros Sainsbury's Bank cashier made a mistake and gave my wife 10 Euros less, my wife having worked in a bank spotted this and the cashier just made a groan not even a apology. They definitely lost us as a customer in the future.

Write a review
21st May 2020

Disgusting attitude - lost a customer

Reasonable price for taking the policy a year ago. Have always paid car insurance monthly and deal was appealing for the double nectar points as do most of food and fuel shopping...

Read more

Reasonable price for taking the policy a year ago. Have always paid car insurance monthly and deal was appealing for the double nectar points as do most of food and fuel shopping there.

Renewal comes through 40% higher even though no claims... and to rub it in they told me that I possibly couldn’t afford to pay the extra £10 a month for the premium so they could only offer a lump sum payment option to me?! How condescending - I could quite easily afford to pay the price upfront but I shopped around and got a better deal with my bank (Lloyds) - they quoted literally pennies more than my current policy and loads of other extras included.

When I rang Sainsbury’s to cancel, they didn’t ask why. Didn’t offer to haggle on a quote. They just told me they’d send proof of NCD in the post. I made a comment that I got a good quote with Lloyds and the person on the phone couldn’t have cared less. I get the impression they have a group of people they don’t want anymore and I’m one of them.

Policy cancelled. New insurance set up. Plus once my double points offer finishes on 9th June I will not spend another penny with them. I’ll do my shopping elsewhere. They clearly don’t want my custom.

Write a review
28th April 2020

They do not refund when they say they will

We took out annual global travel insurance In February then cancelled it the next day. It has however so far taken 2 months to process the refund. It's been 5 phone calls, 3 emails, 3 tweets and each time they apologise, say they made a mistake and...

Read more

We took out annual global travel insurance In February then cancelled it the next day. It has however so far taken 2 months to process the refund. It's been 5 phone calls, 3 emails, 3 tweets and each time they apologise, say they made a mistake and they'll process it. I'm now having to take them to a Small Claims Court. AVOID AVOID AVOID.

Write a review
3rd April 2020

Interest rate

My credit rating was excellent in all rating agencies, when I applied for personal loans Sainsbury banks site was showing.2.9%. After completion the application process the interest rate was 12%. So don’t trust this bank. HSBC IS THE BEST. Same thing h...

Read more

My credit rating was excellent in all rating agencies, when I applied for personal loans Sainsbury banks site was showing.2.9%. After completion the application process the interest rate was 12%. So don’t trust this bank. HSBC IS THE BEST. Same thing happened to my wife too

Write a review
13th March 2020

Process takes a long time

They are unable to deliver the loan in the 3-5 day window quoted, so dont expect the loan if you need it quickly. The customer service team are completely hand tied. eg - The application is over 5 days, can you send digitally? No sorry we can't sir....

Read more

They are unable to deliver the loan in the 3-5 day window quoted, so dont expect the loan if you need it quickly. The customer service team are completely hand tied. eg - The application is over 5 days, can you send digitally? No sorry we can't sir. OK. Can you upgrade the postage to first class, so we get the letter quicker, as you have not delivered on your 3-5 day window? No sir sorry. Sorry sorry sorry. Please senior management empower your teams, only way you can improve service!

Articles related to Sainsburys Bank