Ratings based on 54 reviews Last review 1 week ago
3.54 / 5Great overall rating

Sainsbury's was the first major British supermarket to open a bank. Smart Money People is the place for Sainsbury's bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Sainsburys Bank Reviews (54)

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17th March 2017

Reloading technical problems lost £500

I went online to reload my card, went all the way through the process and then a message popped up to say that they had technical problems but that they would keep on trying. Three days later and still no funds, yet over £500 has been taken from my Bank account...

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I went online to reload my card, went all the way through the process and then a message popped up to say that they had technical problems but that they would keep on trying. Three days later and still no funds, yet over £500 has been taken from my Bank account for prepaid card transaction. Neither party will return my money, nor load my Cash passport card, and I am abroad. I have spent three days sending emails, online chat, online forms, and telephone calls, without success.

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3rd March 2017

Public Complaint

I have telephone banking,which for some unknown reason I could not use this morning.i was informed by an automated service a fifteen mins delay on answering calls that was at 8.34am it is now 9.16 am and I am still on the line.time to change banks guys

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I have telephone banking,which for some unknown reason I could not use this morning.i was informed by an automated service a fifteen mins delay on answering calls that was at 8.34am it is now 9.16 am and I am still on the line.time to change banks guys

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9th December 2016

Disappointing

Signed up for a CC with Sainsbury's as I have had one with them before and thought it would be easy. Initially approved swiftly but everything after that was a comedy of mess ups in an unfunny way. The need ID and tell you what they need, but when I sent it...

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Signed up for a CC with Sainsbury's as I have had one with them before and thought it would be easy. Initially approved swiftly but everything after that was a comedy of mess ups in an unfunny way. The need ID and tell you what they need, but when I sent it to them it was not really what they wanted, they wanted something else instead...Twice. I gave up and when they suggested I complain I did, only to find they didn't really care and couldn't do anything. please don't waste your time.

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7th December 2016

Don't touch the Sainsbury's cash passport

My card didn't work - very embarrassing in a restaurant. Sainsbury's are making it virtually impossible for me to get the full amount refunded that I paid for euros on the card. They are offering to buy back at their much lower rate. Completely unacceptable....

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My card didn't work - very embarrassing in a restaurant. Sainsbury's are making it virtually impossible for me to get the full amount refunded that I paid for euros on the card. They are offering to buy back at their much lower rate. Completely unacceptable. I will be going to the financial ombudsman.

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30th November 2016

Average

The interest rate on my loan offer was almost 3 times the rate shown online. Got an email saying my credit agreement had been posted first class on a Thursday however it arrived the following Wednesday dated with Tuesdays date. Everything seemed to be outlined...

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The interest rate on my loan offer was almost 3 times the rate shown online. Got an email saying my credit agreement had been posted first class on a Thursday however it arrived the following Wednesday dated with Tuesdays date. Everything seemed to be outlined but wasn't the easiest of reading. Hoping it's onwards and upwards from here.

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18th November 2016

Sainsburys Bank Nectar Credit Card from Hell

Easy to purchase, but monstrous to use. I am charged every month with huge interest within my 28 months interest free contract although I make some card spending and make monthly repayments. The worst credit card ever. Ancient bank system. Takes days for...

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Easy to purchase, but monstrous to use.
I am charged every month with huge interest within my 28 months interest free contract although I make some card spending and make monthly repayments. The worst credit card ever.
Ancient bank system. Takes days for money transfer when making payments to the card. Why not pay interest for few more days.... Pure money stealing and nothing you can do about it..
AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID!!!

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15th November 2016

Personal Loan. Stone age bank

If you want to phone a bank to do everything. This bank is for you as that is the only way they do business. For a new bank you would expect to have a decent website to login into to manage your accounts. They don't even have a page to login. I can't email...

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If you want to phone a bank to do everything. This bank is for you as that is the only way they do business. For a new bank you would expect to have a decent website to login into to manage your accounts. They don't even have a page to login. I can't email them. They can't email me. When I phone them to ask them outstanding balance they took 12 hours to phone me back with a number as they had to manually calculate my balance. It has taken over 16 days to get a refund as I overpaid them. I still have not received my refund.

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