on my travel money card for some reason the euro rate has gone down so much from,1,12 to 1.07 .Ive phoned that useless phone number... on my travel money card for some reason the euro rate has gone down so much from,1,12 to 1.07 .Ive phoned that useless phone number up and all they say that is the rate.But its not.You can go into the store and get ,1,12 Read more Read less

I purchased some foreign currency from Sainsbury’s for a holiday which was fine, however when i tried to change back one of the notes they... I purchased some foreign currency from Sainsbury’s for a holiday which was fine, however when i tried to change back one of the notes they had given me it was refused. If it was good enough to give me surely it should be good enough for them to change back. Make sure you check your notes when you collect them! Read more Read less

Beware Had a Sainsburys lifelong, pet insurance policy for years.Only claimed once for an amount of £276.46p.The next year as a result of this small... Beware Had a Sainsburys lifelong, pet insurance policy for years.Only claimed once for an amount of £276.46p.The next year as a result of this small claim, Sainsburys put up my insurance premium by 120%! Put in a formal complaint asking them to justify a 120% increase and they couldn't! Next stop financial Ombudsman, that will cost them, just for looking into the matter. Now my dog is sadly uninsured with no prospect of a reasonable policy elsewhere, due to an existing condition! Sainsburys, the pirates of the insurance world! You have been warned. Read more Read less

It has always been very good with fast responses and positive answers. A shame that it was 'sold' to NatWest but we shall see how they do going forward.

Sainsbury's assessed and paid my claim so fast. The communication and portal were great so I didn't need to make an effort to contact them... Sainsbury's assessed and paid my claim so fast. The communication and portal were great so I didn't need to make an effort to contact them myself. They worked directly witb the vets which made a very stressful situation much less stressful. Read more Read less

Absolute joke of a firm paid insurance for 2 dogs with these scammers. Put in a claim declined it straightaway no explanation asked for a... Absolute joke of a firm paid insurance for 2 dogs with these scammers. Put in a claim declined it straightaway no explanation asked for a review point blank refused. Underwritten by the wirst Underwriters ever Pinnacle shocking firm. DO NOT USE either of these just take your money and give you nothing. Read more Read less

Ordered foreign currency, never received it. Chased on phone and they said they had failed to let me know they had run out of that... Ordered foreign currency, never received it. Chased on phone and they said they had failed to let me know they had run out of that currency also failed to credit my card, absolutely attrocious service Read more Read less

The best thing is that wherever in world you get small value notes ( none over £20 equivalent) which means getting taxis etc much easier,... The best thing is that wherever in world you get small value notes ( none over £20 equivalent) which means getting taxis etc much easier, whether camodain, thai, peruvian if preorder on line and collect in store. Use every time- obviously with Nectar dscount Read more Read less

I walked into the store and asked to order £1600 in Euros with my nectar card. The guy told me he could give me the... I walked into the store and asked to order £1600 in Euros with my nectar card. The guy told me he could give me the money now (1740 euros) but did not advise that I would have got 60euros more (for an additional £1.80) if I’d ordered online. I phoned the complaint team to be told he had no legal obligation- to notify me that the walk rate was lower than online - fine but what about ethics - 60 euros would have paid for a meal on our family holiday! Feeling really ripped off. Will never use them again Read more Read less