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Santander: Basic Current Account reviews

Name: Basic Current Account
Rating: 3.94 (307 reviews)

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3.96

Based on 307 reviews, last reviewed 14th Jun 2025

125% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

51%

21%

13%

12%

Latest highest rating:

5

I have been a Santander customer since it was Abbey... I have been a Santander customer since it was Abbey National and it has never let me down. The staff are always pleasant and helpful. They are my go-t... Read more Reviewed on: 14th June 2025

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

Santander Basic Current Account reviews (307)

Review of the Santander, Basic Current Account:

A trustworthy and professional bank

A trustworthy and professional bank, never had any issues. App and mobile banking is easy and simple. The new rewards program is not really a rewards system more of a place to find voucher codes you could find anywhere else. Reviewed on: 27th May 2024

I use them my daughter has a 123 account with them e...

I use them my daughter has a 123 account with them easy to use on line and every time I have contacted them been quick and easy Reviewed on: 24th May 2024

My experience with Santander is good,although my dea...

My experience with Santander is good,although my dealing are all online,by phone or through the app,I can’t remember the last time I went into a branch. It’s not been in the last five years that I have been in a branch. Reviewed on: 15th April 2024

Glad I’m soon leaving.

Awful experiences most of the time. In making simple transactions in the bank the queues are disgusting. Staff stood around waiting for queue to get bigger before then serving. Security questions great but the incessant questions going way beyond are unnecessarily intrusive. Branches shutting down and basic things can’t be done in the machine and needs queuing for. Then having to repeat things over and over again because of lack of listening. Just overall never been a good experience with this bank. Glad I moved banks for most of my savings. Reviewed on: 10th April 2024

zero customer service

my account was suspended until I answered what appeared to be a marketing questionaire. Reviewed on: 13th March 2024

Very basic account.

Very basic account. No frills or interest payments. Reviewed on: 20th February 2024

Good bank, great customer service always helpful.

Good bank great customer service always helpful Reviewed on: 15th February 2024

After 45 Years Closed my Accounts Stole My Money

After opening up my first account in 1978 (Previously Abbey National they took it over) I went into Santander Bank to Pay in some cash however my Santander bank card would not work? So I went into the branch, and was told my account had been closed as it was dormant, I would need to get all my statements and call them, so I did. 3 weeks later the statements arrived by post, I called them and 3 of there phone numbers are not in service? I eventually spoke with a guy that told me that all 3 of my accounts have been closed, They did write to me, however all my money had now been given to charity! from my ISSA Savings and Current Account, How can they do this? I could not believe this. Its like putting your car in the Garage, and because you do not drive it for 14 months Audi Take it Back. Is this for real? Don't Trust Them at All. Reviewed on: 24th January 2024

Good account

Happy with our current account Been with Santander for 20 years. Reviewed on: 13th October 2023

Always there

Have our banking at hand always available Reviewed on: 13th October 2023

basice account

santander bank account ideal for me Reviewed on: 12th October 2023

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