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Santander: Business Current Account reviews

Name: Business Current Account
Rating: 2.27 (88 reviews)

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1.86

Based on 88 reviews, last reviewed 31st Oct 2024

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

22%

59%

Latest highest rating:

5

No issues Been with Santander for business since 2007 and had no issues and zero fees Reviewed on: 11th April 2023

Latest lowest rating:

1

Steer Clear This bank has froze my account several times, most recently on payday for the staff. It then takes hours to get this unlocked. I sent details required... Read more Reviewed on: 31st October 2024

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About this product

The Santander Business Current Account is designed for both start-ups and established businesses. Ideal for everyday business banking needs, the account charges a low monthly fee and has arranged overdraft options.

Finding the right bank account to manage your business's finances can be difficult with so many on the market. We collect Santander Business Current Account reviews to help you make an informed decision. Read about genuine experiences from other business owners to learn more about the account.

Find out why customers chose the Santander Business Current Account and learn more about the sign-up process. Find out what features the mobile banking app has. Read about genuine experiences with the customer service team to learn how swiftly Santander solves its customers’ concerns. All of this and more can be found in our Santander Business Current Account reviews.

If you do your business banking with Santander, share your experience with others on Smart Money People. How long have you had your Business Current Account and have you been satisfied so far? What is your favourite feature of the account and is there anything you feel could be improved? Have you encountered any issues with the account, and if so, how well did Santander resolve them? Would you recommend the account to other business owners? Whether good or bad, write an honest Santander Business Current Account review today. Together, we can help people like you make better financial decisions.

Santander Business Current Account reviews (88)

Review of the Santander, Business Current Account:

DO NOT TRUST - they are fraudulent

They put a lock on my account, meaning I cannot access my account. They cannot give me a reason why. I have called them several times to resolve the issue, I’ve spent hours on hold, been transferred to all their different teams, I’ve been made promises such as I would receive a phone call within a certain time frame, which I never did… This has been going on for several month now. Nobody can tell me why my account has a block on, nobody can unblock my account, and I cannot even speak with a manager or anybody who can tell me why this is happening or has the authority to remove the block. This means I can receive payments but cannot make any payment. Not even direct debit can leave my account apart from THEIR bank charges. I’ve been their customer for over 10 years and I had ongoing payments from my account until this happened. They don't value their customers. I don’t even know if I will ever be able to access my money on my Santander business account. It seems like they have just stolen everything I had on that account. DO NOT TRUST Santander!!!! They are fraudulent. Additional update: As my case is developing, I have learnt that the reason Santander would not give out an email address to any customer who would like to complain is because in order to raise an issue at the Financial Ombudsman you would need written correspondence. At least it would make your case more straightforward. I somehow managed to find an email address on the internet (not on their website) and tried to email them but received an automated response that I would not receive a reply to my email as they are not responding to emails "in order to be able to deal with complaints faster". So they are very crafty criminals therefore I would advise anyone to try to stay away from them, but if you are already in their trap, like I am, record all phone conversation and write to them postal letters with recorded delivery. Reviewed on: 4th September 2024

Hidden commissions

Every month there was a debit of 18,23 with the name “card payment”. When I asked why, I understood that I was paying 11,99 for Netflix and 6,24 for Santander. This is a fraud. Reviewed on: 10th June 2023

No issues

Been with Santander for business since 2007 and had no issues and zero fees Reviewed on: 11th April 2023

Disappointed

I tried to set up a new business current account last April 2022. I phoned through my details and advised the customer care assistant that I would like the account to be set up by the end of April in time for me to start invoicing for my new business. At the time of writing this review, 1 year later, I have still not received a communication back advising on the status of my application. Needless to say I went elsewhere to open an account, which is an awful shame as I currently hold Santander standard current account and savers account. I even had mortgages in the past and have never had any issues. Reviewed on: 3rd April 2023

Great company

We received wonderful customer service from Santander recently when my grandad had some health issues. Reviewed on: 4th February 2023

Fine but nothing special

I've done my business banking with Santander for nine years and although their customer service is good, I've not received any real benefit for my £7.50 per month banking fee. I like rewards so I'm looking to switch! Reviewed on: 31st January 2023

Business banking

keeps kicking you out over and over again, thinking of changing banks. Reviewed on: 31st January 2023

Rubbish bank

Help line is useless do not recommend this bank Reviewed on: 27th January 2023

THEY SHUT MY BUSINESS ACCOUNT AFTER 18 YEARS WITHOUT NOTICE-76 K IN FUNDS STILL OUTSTANDING

I have have had thIs Santander account for my business for 18 years (Previously it was Alliance and Leicester before Santander took them over) In November 2022 they summarily closed my account,without notice or reason having made me ,and my business partner expend quantities of time on AML verification ,which included listing all my assets in detail along with a plethora of other items that were way beyond the normal scope of AML procedure. What a waste of time! Since closure of the account they have failed to return my funds 76,000 GBP despite 6 week elapsing. I have made numerous appeals and wasted countless amount of time on phone calls to a series of hapless agents in their complaints dept! I have been told variously,that a cheque was in the post,that a cheque has been lost and cancelled,that a new cheque is in the post,that a bacs transfer is being done to my nominated other account,that they can t actually do a BACS transfer......and so the saga goes on. This is deeply stressful and could have caused operational and reputational damage to my business which has a flawless credit history. Myself and my business partner also have top credit scores and are full UK citizens domiciled in the UK and with full UK tax status. Santander are a total disgrace and should never be allowed to treat people like this. Please avoid this strange organization!They have revealed a dimension of incompetence and callousness that I have only ever read about existing in 3rd World countries. Reviewed on: 31st December 2022

THE WORST BUSINESS BANK IN THE WORLD

Santander is possibly the worst business bank in the world - AND THAT IS BEING POLITE - they are so dreadful. They literally cannot do a single thing without a COMPUTER SAYING NO!!! If you want business banking, go to a PROPER BUSINESS BANK - that will support your business with good advice, offering financial support to grow your business and who are able to actually read a P&L or Balance Sheet correctly. I ASSURE YOU SANTANDER are unable to do this. If your business turns over more than £10K its the wrong bank for you - they are just too small and do not have the experience to do so. Reviewed on: 22nd December 2022

Santander worst service ever

They block my accounts without any reason every December. Last month they couldn’t unblock it during two months. I lost my reputation and partners because of them. They didn’t care. This year just because I didn’t sign something (although I had time till 16th January 2023) they blocked all my accounts again. Two weeks, three visits to their office, many promises, nothing has changed yet. As soon as they open them I will definitely change the bank. Santander is the worst! Reviewed on: 12th December 2022

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