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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.64 (98 reviews)

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4.64

Based on 98 reviews, last reviewed 13th Mar 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Lynmede Mortgage - Stephen Lye From a personal customer service perspective Suffolk Building Society are excellent. I would like to personally thank Stephen Lye for his excellent cu... Read more Reviewed on: 24th February 2025

Latest lowest rating:

1

Incompetent, frustrating and time-wasters Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was... Read more Reviewed on: 13th March 2025

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About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if you need help understanding your options.

If you’re considering a mortgage with Suffolk Building Society, check out the reviews on Smart Money People. Read genuine experiences to gain valuable insight into the lender. Find out which mortgage products customers have taken out and how satisfied they have been throughout the term. Learn more about Suffolk Building Society’s customer service and the benefits you can receive as a member. All of this and more can be found in our Suffolk Building Society mortgage reviews.

Did Suffolk Building Society help you purchase your dream home? Share your experience with others by writing an honest Suffolk Building Society mortgage review. Tell us about the application process: did the Society support you throughout it? Did you find the application easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend Suffolk Building Society to family and friends? Write a review today. Together, we can help people like you make better financial decisions.

Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (98)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

Excellent Support and Customer Care Staff

We have had a mortgage with Suffolk (formerly Ipswich) for almost 2 years, and not really needed to contact them, but as the 2 year period was coming to an end our contact suddenly ramped up towards the product switch possibility. I can not stress enough how supportive, friendly, personable, and seemingly caring each individual we spoke to was towards us within the process. Excellent isn’t actually enough - to name a couple of staff, Joe called us to check on our selection of mortgage as he noticed we might have made a mistake, so talked me through where we had gone wrong… he also drew my attention to the fact that I could benefit from a month extra at a slightly lower interest rate if we make the switch immediate rather than at the end of the terms (something I wasnt aware we were allowed to do… a small saving, but still a saving). This then drove a closer deadline for our actions, which meant more calls from us to suffolk for questions. We never once felt that our questions were taken lightly, nor felt stupid in asking what we thought might be stupid questions. Joe, Maria and a couple of other staff whom I cant recall the names of sadly, all were incredibly helpful. From all our experiences so far, we strongly recommend Suffolk for ExPat mortgages. I feel like they are also good value for money, as alternative offers for this switch period were coming up with higher sign up fees etc… but our main review is their support. Thanks for being so supportive. Reviewed on: 15th May 2024

Mixed review

Great product with good rates. Disappointed the online service does not work for the expat loans. I wish someone told me about this before I took out the loan Reviewed on: 30th September 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi Richard, thanks for taking the time to leave a review. We’re sorry that our service has not met your expectations. If you’d like to have a discussion with someone offline, please email [email protected] Response date: 3rd October 2024

Great customer service.

Stephen was extremely helpful, and constantly kept me updated. I would highly recommend. Reviewed on: 30th September 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society You’re too kind! It’s lovely to hear when things go so well. We hope to repeat the experience again soon! Response date: 1st October 2024

Beware false promises from this lender!

We were pre-approved for a loan, which was a 35% loan to value purchase. With our large down payment and small loan we felt comfortable making an offer on a home we liked and expected a fairly simple closing process. Then we were told the parameters of our loan had changed despite already being pre-approved. We agreed to the change, though it put a bit of strain on us. Now, we believed we could proceed, but after foot dragging by the lender, once again they changed the terms, and once again we reluctantly found a way to make it work. And then, after all our capitulations, we found out that our loan was denied on a technicality we had never been made aware of. So we have a contract with no lending secured after weeks thinking that approval was already somewhat assured. We feel deceived and cheated out of precious time which might result in us losing our contract on our purchase and out the fees we incurred from this lender and our solicitors. Reviewed on: 12th August 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi Valerie, we are sorry that our services have not met your expectations. Please can you get in touch with us on [email protected] or 0330 123 0723 so we can discuss the matter further with you. Response date: 19th August 2024

Excellent and Prompt Response and Advice

Just to quickly pass on my thanks to Joe Gregory, who not only sought me out overseas by phone based on a a number of queries I had had with my re-mortgaging options, but did so very promptly indeed. He provided clear advise and reassurance as to where I am and in terms of options to consider. Thanks. Reviewed on: 11th August 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Dear Kurt, thank you very much for your kind words about the service Joe and the team offered you. We're always very appreciative of feedback. We passed your words on to Joe! Many thanks Response date: 19th August 2024

Excellent customer service from maria

Maria provided excellent customer service and help me through switching my product Reviewed on: 6th August 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society You’re too kind, SF! It’s lovely to hear when things go so well. We hope to repeat the experience again soon. Response date: 7th August 2024

Joe was very professional.

Joe was very professional. He was very patient to answer all my questions and explain the various options available to me. He promised to check the availability of mortgage advisers and call me back and he called back quickly with the information I needed for the appointment. Great customer service! Reviewed on: 6th August 2024

joe the adviser was very compassionate and looked at...

joe the adviser was very compassionate and looked at various options for me,he even spoke to his manager for further advice.at this time i was not able to proceed but felt listened to and the explanations were clear and concise Reviewed on: 11th July 2024

Outstanding service with our mortgage application.

We have dealt with Stephen and Ethan over the last few weeks and have found their service to be outstanding. They are very helpful and friendly, while remaining professional at all times. They have always ensured our understanding of the mortgage procedure and been timely and accurate with the process. We feel that we are in safe hands with them. Reviewed on: 5th July 2024

Excellent communication by email, by post and phone

Excellent communication by email, by post and on the phone. It is possible to get through to a 'real;' person who can answer all my queries and can guide me through online documents. Very helpful and patient -as i am hard of hearing Reviewed on: 24th June 2024

Reply from Suffolk Building Society, formerly Ipswich Building Society Thanks Margaret - that’s so nice to read! As we all have our own individual circumstances, it’s great to see you’ve had a positive experience with us. If phone calls are difficult to hear, an app called Relay UK may make it a bit easier. You can google it and take a look, or get in touch with us and we'll walk you through it. Response date: 25th June 2024

Happy to Recommend

Lovely polite lady, no pressing buttons or ghastly music, and she was easily understood, exceedingly knowledgeable and quickly put me at ease, as I was anxious over my fix ending, and the likely increased cost I was facing Reviewed on: 18th June 2024

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