Tesco Bank Reviews

AVOID

If you take out a insurance policy and go over your mileage you claimed they will cancel your policy. I took out a policy of 6000 miles and changed jobs half way threw my policy so I would be doing around 10000 miles a year. They refused to change my...

If you take out a insurance policy and go over your mileage you claimed they will cancel your policy. I took out a policy of 6000 miles and changed jobs half way threw my policy so I would be doing around 10000 miles a year. They refused to change my policy after speaking to them and cancelled it. I would definitely avoid this car insurance!!!!

RoB 123RLevel 1

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Quick payout

I brought Tesco Bank Pet Insurance about 14 days before my cat had an accident. The vet helpline was great and the customer service was superb. Claims form was easy to fill in and they payed out within days! Highly recommend. You don't want to worry...

I brought Tesco Bank Pet Insurance about 14 days before my cat had an accident. The vet helpline was great and the customer service was superb. Claims form was easy to fill in and they payed out within days! Highly recommend. You don't want to worry about money for vet bills whilst one of your pets is ill so it was a huge weight off my shoulders. The policies are cheap and have a large payout and low excess.

Chloe WrightLevel 1

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Cancelled my car insurance - AVOID!

After struggling to upload my no claims discount, Tesco cancelled my insurance with no warning and refused to reinstate it leaving me stranded at work. They are also demanding I pay up front for additional extras such as breakdown cover for the whole...

After struggling to upload my no claims discount, Tesco cancelled my insurance with no warning and refused to reinstate it leaving me stranded at work. They are also demanding I pay up front for additional extras such as breakdown cover for the whole year, immediately. Appalling customer service

Holly AndrewsLevel 1

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Absolute disgrace

When you phone yo and get spoken to like **** my friends said don’t use them but I didn’t listen!! Worse mistake ever!!! Stay clear of this company!!!

Areti Level 1

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Avoid... tesco won't refund money owed

Awful attitude when ending insurance due to car sale. I paid for a full years insurance. They refuse to refund monies owed by cheque. Will only send funds to an account which they know no longer exists. Complete joke. Will never use again due to poor...

Awful attitude when ending insurance due to car sale. I paid for a full years insurance. They refuse to refund monies owed by cheque. Will only send funds to an account which they know no longer exists. Complete joke. Will never use again due to poor service.

StevenLevel 1

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Accident claim solved within 5 working days

Tesco provides excellent customer service. My car got wrecked by third party, they wrote my car off on Monday and got payed out on Wednesday. The whole process took only 5 working days. They are very helpful, provide excellent customer service and...

Tesco provides excellent customer service. My car got wrecked by third party, they wrote my car off on Monday and got payed out on Wednesday. The whole process took only 5 working days. They are very helpful, provide excellent customer service and always there when you need them. Recommend it to everyone!

AnonymousLevel 1

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great value for money

very competitive price, excellent as money is...

very competitive price, excellent as money is tight
Defaqto 5 Star rated cover
Wide range of features and benefits that all come as standard
Personalise your cover - pay to add the optional extras that suit your needs
There when you need us with our 24-hour UK-based accident helpline

ramon critchleyLevel 1

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Fantastic customer service.

I have been a customer of tesco bank for car insurance and the clubcard credit card. The customer service i have recieved has been consistently excellent. Nothing is ever to much triuble, wait times are low and staff are very knowledgeable.

Nads26Level 1

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Absolutely great service

Been insured for two years with Tesco and would definitely recommend. Always a quick payment with minimal issues and great customer service

FrancescaLevel 1

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Customer services

Very good customer services. Quick response when made application. Very satisfied with T & C.

Sorin Si Juliana DinuLevel 1

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Happy customer

I’m happy that I chose Tesco bank to satisfy my needs! Thank you!

Ioana TituLevel 1

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IF YOU VALUE YOUR SANITY - GO ELSEWHERE, YOU HAVE BEEN WARNED!

I am convinced there is no worse bank on this planet! They switched-off my paper statements, meaning I had to ring them to know how much and when to pay them. They assured me on many occasions that I would not be penalised for what was "their"...

I am convinced there is no worse bank on this planet! They switched-off my paper statements, meaning I had to ring them to know how much and when to pay them. They assured me on many occasions that I would not be penalised for what was "their" error. Despite their assurances, I was and still am being penalised for their incompetence!!! Late Payment charges have been applied that I have not paid. They refuse to address the problems, even though I have written to both their previous and their current CEO's, but have notified Credit Reference agencies that "I am a bad payer". I have reported them to Rip Off Britain and Watchdog and am actively considering suing them for professional negligence!

Sheila HarrisLevel 1

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Avoid at all costs

Tesco Box Insurance - wouldn't ever shop with Tesco again for this reason. Took out a 6000 mile policy and have been paying for Top up miles as job circumstances changed and needed to drive more miles... worked out how much I've paid totalling...

Tesco Box Insurance - wouldn't ever shop with Tesco again for this reason. Took out a 6000 mile policy and have been paying for Top up miles as job circumstances changed and needed to drive more miles... worked out how much I've paid totalling £2,300!!! Rang to cancel and for a refund of the 6 months cover I haven't used and Tesco claim I've paid for my 6000 miles policy and as gone over I'm not due any refund. So in total I've paid £2,300 for 6 months car insurance!!!! Absolute scam. Do NOT get Tesco Box Insurance.

LucieLevel 1

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Great combo

Save money and points while building credit. Good online banking.

HudsonforresLevel 1

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Good experience with Tesco

You get Clubcard points for purchases on the card. Online access is good.

gdenLevel 1

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Trouble-free with Tesco

Started a new policy with Tesco in May 18. Brilliant price, I had just acquired my 1 years no claim and the price they offered was half what I was paying previously and 1/4 cheaper than all the other providers. ...

Started a new policy with Tesco in May 18. Brilliant price, I had just acquired my 1 years no claim and the price they offered was half what I was paying previously and 1/4 cheaper than all the other providers.
8 hours into my new policy.... I crashed... All my fault, I was terrified of calling them, I could only imagine what they would be thinking..... 8 HOURS!!!
I couldn't have been more wrong!!! They were amazing, cannot even begin to explain how fabulous they were! Their first question was, are you OK?! I profusely apologised for the whole situation and was told to not give it a second thought, that was what they were there for. My car had minimal damage but they insisted on it being repaired straight away and had me a courtesy car out that same day (my neighbour who I crashed into had insisted on dealing with his own insurance company as he wanted main dealer repair had a 2 week wait before his courtesy car came). They processed the claim so quickly and 2 days later they rang to check again that me and my children were OK following on from the incident. Even when my car was being repaired and I couldn't afford to pay the garage the excess (monthly wage), Tesco rang them and arranged that they would 'take their time' with the repair to give me extra time to get the money together. I had the courtesy car for 3 weeks!
My renewal is up in 3 months and I can't wait to renew again with Tesco.

RCLEARY57Level 1

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AVOID!

Did not alert me at all that a claim was made against my vehicle, causing me a lot of difficulty in renewing my insurance and finding out I would have to pay hundreds of pounds more than originally planned. When complaining about this, I was told that...

Did not alert me at all that a claim was made against my vehicle, causing me a lot of difficulty in renewing my insurance and finding out I would have to pay hundreds of pounds more than originally planned. When complaining about this, I was told that "in an ideal world we would've, but we didn't" ABSOLUTELY FUMING!!!!

J PLevel 1

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easy application process

easy to use website quick and efficient processing of application

alexLevel 1

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Reliable

Helpful on phone, very satisfied easy online banking. With the added bonus of extra Clubcard points.

FrankandSue CairnsLevel 1

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Always friendly

The staff are always friendly and know their stuff, the rates are usually good, better than most and you can purchase online to pick up in store too

Trish HodnettLevel 1

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