Your Tesco Bank Reviews (559)
good interest
good interest up to £4000 on current accounts loans special rates for members and extra club card points with Tesco debit and Tesco debit card banking 7 days a week not all banks can say that
Easy
Easy to use, website is easy to navigate and to understand, customer service is too class
this comp is a complete pos
falsifying mileage data, 0 communication. after an accident although they say 'inform us asap' blah this blah that. these idiots responded almost 2 weeks later and only because the other party had informed them about the accident threatening me that i...
Read morefalsifying mileage data, 0 communication. after an accident although they say 'inform us asap' blah this blah that. these idiots responded almost 2 weeks later and only because the other party had informed them about the accident threatening me that i had not informed them. never mind me their friggin customer who informed them via phone, live chat and even email on the day shortly after the incident. their response to this was as follows ' It was not until the call on 31 August 2016, as well as the complaint investigation, where your attempts to contact our Claims Department were found. Again, I can only apologise for this.' 5 complaints later they had not changed. Their so called managers could not answer simple questions . cancelled policy. then 2 years later when i've moved on with my life happy that i never have to dealt garbage like this ever again. i find out they have kept my account open without informing me and oh apparently i now owe them over 800 pounds. *sigh* 6th complaint. next stop fos.
Think Twice
Terrible service. After a car crash which wasn't my fault, the car went in for repair @ one of Tesco's approved garages. The worst garage I've ever come across... Ever! Car is deemed not safe to drive by the RAC & they tell me it's nothing to do with...
Read moreTerrible service. After a car crash which wasn't my fault, the car went in for repair @ one of Tesco's approved garages. The worst garage I've ever come across... Ever! Car is deemed not safe to drive by the RAC & they tell me it's nothing to do with them anymore...? Engineer was rude, ignorant and patronising. I would urge anyone to think twice before taking out insurance with this disgusting company. They are lovely whilst taking your money, but when it comes to them helping you... It's a different story.
Hard Work
Unable to access Internet Saver account online to update new address & telephone number as account locked, so having to wait for a new security number to be sent in the post (as they're 'unable' to send to new telephone number). Will only send to old...
Read moreUnable to access Internet Saver account online to update new address & telephone number as account locked, so having to wait for a new security number to be sent in the post (as they're 'unable' to send to new telephone number). Will only send to old address as 'unable' to send to new address because they're unable to update details...I have to do this online (which I can't access). First security number has been 'lost' in the post, so having to wait for a second to be sent (to the old address). Think I'll probably close instead (once I receive the security number to be able to access my account). Phew!
Fantastic!
As a first time driver most prices were dear then was told about Tesco car insurance which I then looked into and it was honestly the best thing I did as the price I got was perfect and so affordable for me. I would most definitely recommend it. Great...
Read moreAs a first time driver most prices were dear then was told about Tesco car insurance which I then looked into and it was honestly the best thing I did as the price I got was perfect and so affordable for me. I would most definitely recommend it. Great company unbeatable prices and staff are so helpful when needed.
hard to get out of contract
hard to get out of contract and costs alot more to change car and add another person
Easy to use
I've had a credit card with Tesco Bank for many years now. I find the ease of use and customer service to be excellent and the clubcard points are a bonus!
Kept me in the dark when i had queries then tripled renewal premium!
They don't explain or breakdown how they arrive at figures they are not going to payout you just get a letter MONTHS later telling you you still owe the vet! I was shocked at how much they hiked my premium after the first year!!
fantastic service 5*
they were so very helpful and very friendly!!!
Young driver, just renewed
I was 21 when I took out insurance with Tesco from recommendation. A year on, I have had no problems whatsoever with them, it has felt as if I didn’t have a black box at all. I received a score from 80-100 each month and when it came to renewing, it w...
Read moreI was 21 when I took out insurance with Tesco from recommendation. A year on, I have had no problems whatsoever with them, it has felt as if I didn’t have a black box at all. I received a score from 80-100 each month and when it came to renewing, it was £1000 cheaper than what I paid before. No curfews, and you don’t get punished if you accidentally go a lot over the speed limit.. as long as you realise and bring it back down. Can’t fault it, very pleased.
Amazing value insurance
I have had an amazing experience using Tesco car insurance and will continue to use them for years to come! Amazing value and unrivalled customer service
Avoid
Horrendous bank will not protect your hard earned money if we're scammed your account can be empty in hrs I'm talking not hundreds I mean thousands and no checks or anything done unlike other banks were suspicious activity or large amounts leaving...
Read moreHorrendous bank will not protect your hard earned money if we're scammed your account can be empty in hrs I'm talking not hundreds I mean thousands and no checks or anything done unlike other banks were suspicious activity or large amounts leaving accounts they contact you straight away to check this is you making transactions tesco don't do anything and making complaints I made one 8 weeks ago still no response or has been dealt with they must have backlog of complaints to take this long get told they will call you back never happens all banks have procedures to protect customers money that's why you put in a bank i didn't want a overdraft as don't like debt well these give you no choice they pay for things on your behalf without asking and get you in a negative balance and Then to charge you huge interest fees even though there was nothing in account to pay for it they do it now in negative balance £1000 then to keep phoning threatening with actions disgraceful they have ruined my life also my kids future what bank pays for something on your behalf when no funds in account to pay for it then to get you In a negative balance of £1000 and then to charge you for it when you didn't get asked or wanted it paid or agreed for overdraft then to constant phone calls see they can call when they want something but in regards to my complaint nothing I would absolutely avoid this bank read reviews before committing your hard earned money in to this joke of a bank wish I read reviews I would of never put my money in to it wish I stayed with my old bank what have your money totally protected when just a couple of transactions they do checks straight away and deal with anything straight away and anything is not a problem the staff at tesco bank have a carnt be bothered approach and don't care talk to you like your stupid and when rang about a statement they said not on my account so did I get someone else's statement? Total joke
What a joke of a company stick to selling groceries
Ive been using tesco car insurance for over 4 years never had to use them to make a claim. Recently i was involved in a minor car accident not at fault customer service was a joke refusing me a hire vehicle was just the start of this nightmare, over...
Read moreIve been using tesco car insurance for over 4 years never had to use them to make a claim. Recently i was involved in a minor car accident not at fault customer service was a joke refusing me a hire vehicle was just the start of this nightmare, over next few days i was told to pay £126 to amend a occupation details or have my policy cancelled wtf... now ive boycotted tesco never to use them again anywhere and ill advise anyone whos thinking of taking car insurance with tesco to reconsider save yourself the headache as tesco simply do not care untill liability has been accepted by third party what a joke of a company stick to selling groceries.
Total let down!!!
Total lack of customer service. Cancelled policy with out warning for a clock up at their end!! Beware!!!
Tesco Travel Money - Dreadful experience
Appalling service, big mistake made by customer assistant at Tesco Travel Money, Hibel Rd, Macclesfield. I complained to Tesco Travel Money who would not take any responsibility or compensate so I ended up seriously out of pocket. I will not be using...
Read moreAppalling service, big mistake made by customer assistant at Tesco Travel Money, Hibel Rd, Macclesfield. I complained to Tesco Travel Money who would not take any responsibility or compensate so I ended up seriously out of pocket. I will not be using Tesco Travel Money or Travelex again !
First driver insurance
Telematics box was great as if you drove well could earn bonus miles - rewarding good driving but did not penalise. Great online portal easy to use and access. Would highly recommend for new drivers.
Disgusting and rude customer service
I was involved in a car accident which was not my fault. My car was collected by Tesco’s own garage that does repairs, they only replaced the back panel and repainted the car they are refusing to do further repairs on it saying that the other damage i...
Read moreI was involved in a car accident which was not my fault. My car was collected by Tesco’s own garage that does repairs, they only replaced the back panel and repainted the car they are refusing to do further repairs on it saying that the other damage is non accidental. How can they expect me to drive a car that is vibrating and shaking when I’m driving it?. This car is a death trap and I’m stuck. I have made several phone calls to customer services/ claim line but have had no joy. I took my car to Halfords for a second opinion and they told me that my car is write off of which Tesco’s is refusing to listen to this nor take my car for a second opinion at a different garage. Tesco you have put my life at risk and surely it’s your responsibility to ensure that all accident damaged cars are repaired to a safe standard. You surely have failed on this one. What’s the point of paying for insurance if you don’t want to pay up in terms of accidents? Would not recommend as it’s a joke.
