Tesco Bank Reviews

Home Insurance

Expensive

Received my renewal which was massive. So I did another comparison with tesco as a new customer. The quote came in £550 cheaper for the exact same cover. So I called them cancelled the existing cover set up a new policy like for like and saved £550.

Reviewed on 16th January 2021

Shaun

Home Insurance

amazing service

We have had Tesco Home Insurance for a couple of years now and this year we took Emergency cover as an extra. So delighted we did. We had a blocked toilet and so rang Home Manager . They took details of our predicament and arranged for an engineer... Read more

We have had Tesco Home Insurance for a couple of years now and this year we took Emergency cover as an extra. So delighted we did. We had a blocked toilet and so rang Home Manager . They took details of our predicament and arranged for an engineer to call. Metro Rod arrived within the hour and provided a wonderful service. Happy knowledgeable guys, very professional and dutifully unblocked our toilet. Thank you very much.

Reviewed on 8th January 2021

Yvonne Jenkins

Car Insurance

Robbing b***ards

Absolute robbing b***ards they are!! I have been with them for 4 years now, first 3 years were okay, except my policy kept going up for no reason, and they refused to give me one. This year, I went over my miles(I always have done and this has never... Read more

Absolute robbing b***ards they are!! I have been with them for 4 years now, first 3 years were okay, except my policy kept going up for no reason, and they refused to give me one. This year, I went over my miles(I always have done and this has never been an issue before), they then started charging me per mile i drive, I live up north and tend to drive down south a lot, WHO THE HELL CAN AFFORD THAT?!!! Last month, I topped up my miles by 500, 2 weeks later they are threatening to cancel my policy unless I pay them £200, because they said I am -2000 miles. We have been in lockdown, how the hell could I have driven 2000 miles in two weeks, IN A LOCKDOWN?!!! Not a chance, I even added up my miles to prove it, and I hadn't driven that all.They told me to send them a picture of my miles clock, so they can compare, no doubt they'll tell me I'm wrong when they eventually get back to me. Even though I have worked it out myself. And to top it all off, at the start of them saying I'd have to start paying for my miles like this, I asked if I could cancel my policy, they said it would cost me £330, so either way, they have screwed me over financially.

Also, this year, somebody hit my car, so I claimed on their insurance(not mine), my car was written off through no fault of my own, when I got a new car, they still had the cheek to charge me a change of car fee, even though I explained the situation.

Absolute joke they are, they have seriously screwed me over financially this year, and as soon as my policies over I'm out, disgrace they are. Please don't even think about going with them!!

Reviewed on 2nd January 2021

Emily

Car Insurance

Pathetic

I totally agree with all the negative reviews and its pretty clear that all the positive reviews are written by staff covering their backs , not genuine customers for sure . I was wondering why the underwriters ( or in this case undertakers ) allow... Read more

I totally agree with all the negative reviews and its pretty clear that all the positive reviews are written by staff covering their backs , not genuine customers for sure . I was wondering why the underwriters ( or in this case undertakers ) allow such an inept setup to operate in their name, but then as stated, they have , " thousands and thousands of customers . " No doubt blindly thinking they are in good hands.
Happy New year everyone.

Reviewed on 31st December 2020

Very unhappy chappie

Car Insurance

DANGEROUS AND BROKEN COMPANY

They asked for proof of no claims discount, so I sent proof, they then sent me an email with three different none specific options ! I sent another form of proof of my discount and phoned them to see if it was acceptable, this was in lockdown period... Read more

They asked for proof of no claims discount, so I sent proof, they then sent me an email with three different none specific options ! I sent another form of proof of my discount and phoned them to see if it was acceptable, this was in lockdown period and they didn't pick up. I received an email off them saying my cover was cancelled, but I never read that email on the day, so I was driving around for 24 hrs. without cover. I phoned and spoke to a lady team leader, I asked her why they never phoned me to talk about the problem, her reply was, "We have thousands and thousands of customer, far too many to phone. " I asked he to look into the problem and she said she would and phone me in four days time, she never did.
As you can see they are pathetic . My advice is, DO NOT USE

Reviewed on 30th December 2020

W. Knight

Car Insurance

Straightforward, quick experience

Had an accident where someone hopped a red light and crashed into the back of my car. Explained the situation to the helpful and friendly Geordie lady down the phone, who was thorough in her details and made sure she had everything down. Later that... Read more

Had an accident where someone hopped a red light and crashed into the back of my car. Explained the situation to the helpful and friendly Geordie lady down the phone, who was thorough in her details and made sure she had everything down. Later that day I already had a hire car and my car was picked up the following day, repaired by the body shop and returned within the week. Got a text a couple of weeks later saying the claim was all sorted and closed. The person had admitted fault so there was no contest, but still a pleasant and easy experience.

Reviewed on 5th December 2020

Pete Saddington

Pet Insurance

100% price increase on renewal

I insure both of my dogs with Tesco Pet Insurance and have never had a claim. Just got my renewal quote and they have double the premiums to £618 a year for absolutely no reason. How do they think people can afford those sort of premiums? Absolute ... Read more

I insure both of my dogs with Tesco Pet Insurance and have never had a claim. Just got my renewal quote and they have double the premiums to £618 a year for absolutely no reason. How do they think people can afford those sort of premiums? Absolute rip-off. I have to go find another insurance company but now with dogs that are older. Tesco gave me the impression that they wouldn't increase the premiums much as the dogs got older but that certainly is not the case. If they had been transparent about this from the start I would never have taken out a policy with them. They are a complete rip-off.

Reviewed on 25th November 2020

Kim Bromage

Car Insurance

Cheapest but poor service

My car insurance was cheapest compared to other providers HOWEVER after the first year renewal price DOUBLED for no reason (no claims or changes). BEWARE and make sure you cancel before it expires and find another company to insurance. Customer... Read more

My car insurance was cheapest compared to other providers HOWEVER after the first year renewal price DOUBLED for no reason (no claims or changes). BEWARE and make sure you cancel before it expires and find another company to insurance. Customer service was disgusting, they cancelled my insurance because they lost all the correct documentation I sent to them twice, citing I never sent them. This could had been resolved and I tried contacting them several times but said they couldn’t access my details on each occasion and “someone”would phone me back. They didn’t. Then cancelled insurance due to lack of documentation proof. This is the worst company I ve ever had to deal with but the quote was the cheapest. Had I known what I know now I wouldn’t have used them. It’s better to pay an extra £100 with another company than the distress of dealing with them.

Reviewed on 25th November 2020

Annaid

Car Insurance

Don't touch them dangerous

Don't touch them hard to leave and still try to take you're hard earned cash and thretan you with ccj they are con merchants

Reviewed on 8th November 2020

bond007

Loan

Straightforward loan

Applied for a loan, got an instant decision and money in around a week. Competitive rate and excellent customer service. Thank you, Tesco!

Reviewed on 14th October 2020

Biggs

Home Insurance

DISGUSTING SERVICE

I had Tesco home emergency cover through SCUMBAG AXA INSURANCE I lost all heating and hot water and put an EMERGENCY claim in a plumber came 24hrs later and diagnosed the fan then went another week to only have the boiler condemed ? walking away... Read more

I had Tesco home emergency cover through SCUMBAG AXA INSURANCE I lost all heating and hot water and put an EMERGENCY claim in a plumber came 24hrs later and diagnosed the fan then went another week to only have the boiler condemed ? walking away offering no advice or offer to arrange a quote AXA then REFUSED TO PAY A MEASELY £100 TOWARDS THE £3100 I paid British gas to replace my boiler as they said mine had not been maintained correctly even though they asked for no proof! British gas quoted me on saturday and installed on tuesday and done everything exactly as agreed to a fine art absolutely disgusting service and a disgrace i hope AXA read this and it costs you more than it cost me never was about money it was principle

Reviewed on 13th October 2020

nunnya

Home Insurance

DO NOT GO THERE!!!

One week & 28 calls later i am still waiting for settlement, which was agreed 5 days ago. I have had to await calls from 2 other companies & had endless promises! I was also promised a further call yesterday which i have still not received! I have... Read more

One week & 28 calls later i am still waiting for settlement, which was agreed 5 days ago. I have had to await calls from 2 other companies & had endless promises! I was also promised a further call yesterday which i have still not received! I have been told to call another company who are finalising it, but, as i rightly pointed out, my contract is with Tesco so it is not for me to be calling anyone else. Also, i am awaiting a replacement email, as the original one stated my excess at £800, it is actually £50 - apparently it was a typing error on the draft document! Inefficient, confused, uninterested - that is the only way i can describe this poor excuse of an Insurance Company. I think they should stick to being a supermarket - i award them 3 stars for that!

Reviewed on 25th September 2020

Mw

Home Insurance

company strategy is to mug their customers

be aware of the auto renew that tesco hide in the small print "sold as making life easy for you" in fact the renewal price for me was 75% more expensive that searching again for building and contents insurance a fresh . Customers service is inline... Read more

be aware of the auto renew that tesco hide in the small print "sold as making life easy for you" in fact the renewal price for me was 75% more expensive that searching again for building and contents insurance a fresh . Customers service is inline with most insurers in that we really really really value your call in real live that means for me an average waiting time of 45 mins on the phone . which may be fine for yourself but not for me . Tesco's policy of trying to obtain your card details for their system is in my view bordering on a scam . the process on having to create an online account to view your building and contents insurance policy documents should not mean having to registry your debt card details !! and lastly and not really relevant here the idea of giving money for a Tesco card to get a discount on their products really . this was tried by companies in the 18-19 century paying workers with tokens to buy from the business . just think a little before jumping in who sets what products to be discounted on and what type of products will be offered premium priced branded goods you would never buy , discount vouchers for your next holiday !!!!

Reviewed on 21st September 2020

phill m

Loan

Excellent Product

Tesco loan is straightforward to set up and approved quickly. Excellent Customer Service received in all aspects of communication with Tesco.

Reviewed on 20th September 2020

Davidroy28

Car Insurance

Great customer services competitive price

I have been a Tesco car insurance customer for the last 5 years, call centre is open 7 days a week, on my renewal I always shop around but always get a cheaper quote with Tesco again and they happily price match their online price, can’t fault them, h... Read more

I have been a Tesco car insurance customer for the last 5 years, call centre is open 7 days a week, on my renewal I always shop around but always get a cheaper quote with Tesco again and they happily price match their online price, can’t fault them, had one accident another driver drove into the back of my car, was given a courtesy car while my car was in for repair, solicitor recommended by tesco were great, Will highly recommend

Reviewed on 19th September 2020

Khan

Pet Insurance

Fab

great price, helpful and kind. I love tesco so much

Reviewed on 16th September 2020

Penelope225

Home Insurance

Excellent Value Home Insurance

I have had Home Insurance from Tesco for several years and has been very competitive and with reasonable value.

Reviewed on 15th September 2020

Shantilal Shah

Travel Money

Good for points

Tesco is great if you need travel money as they have generally good rates and you can do your shopping at the same time.

Reviewed on 15th September 2020

Muhammad

Car Insurance

Great

So far so good. Had a claim - very easy to deal with

Reviewed on 10th September 2020

Richard Johnson

Car Insurance

Very good insurance company for young drivers

over the past 3 years i had insurance with them. one accident which was dealt with very quickly with no issues.

Reviewed on 10th September 2020

MBFFC99