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Tesco Bank reviews

Tesco Bank Logo
Rated Good • 3.55/5

Tesco Bank reviews

Unverified business Last reviewed within 7 days
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • UK-based contact centre
    UK-based contact centre
  • Website is fully compatible with assistive technology
    Website is fully compatible with assistive technology

Review summary

People rate this company as Good based on 1,456 product reviews

Average score of 3.55/5
5 star
42%
4 star
15%
3 star
5%
2 star
2%
1 star
35%
Reviews for Tesco Bank have trended positively over the past 90 days

Tesco Bank's Clubcard credit cards are praised for ease of use, good rewards, and helpful customer service. Personal loans get nods for competitive rates and flexible repayment. However, car insurance draws heavy criticism for poor claims handling, unexpected price hikes, and dreadful customer service. Pet and travel insurance also face complaints about claim delays and rising premiums. Travel Money service is often let down by poor communication and delivery issues.

Positive themes

  • Tesco Bank Clubcard credit cards are easy to use and reward loyal shoppers well. (7 mentions)
  • Tesco Bank personal loans offer competitive rates and flexible repayment options. (5 mentions)
  • Tesco Bank home insurance is often competitively priced with straightforward sign-up. (5 mentions)

Negative themes

  • Tesco Bank car insurance claims handling is slow, frustrating and poorly communicated. (6 mentions)
  • Pet insurance claims are frequently delayed or denied with poor customer support. (5 mentions)
Summarised by AI
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About Tesco Bank

Tesco Bank launched in 1997 and today have more than 5 million customers across a range of banking and insurance products.

In early 2024, Tesco and Barclays announced a long-term strategic partnership, initially for a 10-year period, to provide customers with Tesco-branded banking products and services.

Tesco Bank’s products include credit cards, loans, travel insurance and currency, savings, car insurance, pet insurance and home insurance.

Tesco Bank at a glance

Contact details

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Reviews for Tesco Bank

Showing 11 of 1456 company reviews • Last reviewed within 7 days

Good quotes a and good service nebver had a problem

Home insurance • 13th October 2026

Good quotes a and good service nebver had a problem

Rated Excellent • 5.00/5
Read more product reviews

Value for money insurance.

Car insurance • 13th October 2026

Value for money insurance. Very helpful when my car was hit outside my property.

Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    My wife and I have been using our Tesco clubcard cre...

    My wife and I have been using our Tesco clubcard credit card for years. Its a great way to collect points towards days out and... My wife and I have been using our Tesco clubcard credit card for years. Its a great way to collect points towards days out and discounts on food from Tesco stores. Tesco bank also offer really good balance transfer deals from time to time. Read more Read less

    {"display":"Ben R","full_name":"Ben R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Clubcard credit cards
    Ben R 13th October 2026
  • 5.00/5

    Car insurance review

    I was initially going with another provider however their system was down. I’d left it to the day of my renewal to sort and Tesco... I was initially going with another provider however their system was down. I’d left it to the day of my renewal to sort and Tesco were easy to use, competitively priced and it was set up within 15 minutes. Read more Read less

    {"display":"Ellis T","full_name":"Ellis T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Ellis T 13th October 2026
  • 5.00/5

    Very good and pretty good job I like it’s easy...

    Very good and pretty good job I like it’s easy

  • 1.00/5

    AVOID AT ALL COSTS

    Rejected valid claim despite assurance it would be accepted resulting in financial difficulties now had to raise complaints with financial ombudsman

    {"display":"Jay Speirs","full_name":"Jay Speirs","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1273900.png"}}'s avatar
    Pet insurance
    Jay Speirs 8th September 2026
  • 5.00/5

    So easy to set up and easy to customise.

    So easy to set up and easy to customise.

    {"display":"Claire ","full_name":"Claire ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Claire 4th September 2026
  • 5.00/5

    Easy to purchase online.

    Really pleased with my home insurance price and how easy it was to buy the policy.

    {"display":"Kelly","full_name":"Kelly","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Kelly 4th September 2026
  • 5.00/5

    Helpful, friendly and competitive

    Helpful, friendly and competitive. Renewal was good price for the same cover

    {"display":"Katie Wilson","full_name":"Katie Wilson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/591662.png"}}'s avatar
    Car insurance
    Katie Wilson 3rd September 2026
  • 1.00/5

    I have now telephoned your office on two separate oc...

    I have now telephoned your office on two separate occasions chasing the refund of £171.00, which remains unpaid despite assurances from your customer service team... I have now telephoned your office on two separate occasions chasing the refund of £171.00, which remains unpaid despite assurances from your customer service team that it would be processed and paid last week. The refund should be paid to the following account: Account Number: Sort Code: It has now been approximately three weeks since the policy was cancelled, yet you continue to hold my money without any explanation. I am extremely dissatisfied with the level of service I have received, particularly after speaking to a customer service representative last week who was unhelpful and unable to provide a satisfactory resolution. I now require: 1. Immediate payment of the outstanding refund of £171.00. 2. Written confirmation of when the payment has been processed. 3. A response to this complaint explaining the reason for the delay. Should this matter not be resolved this week, I will have no option but to escalate my complaint to the Financial Ombudsman Service and pursue the matter further. Read more Read less

    {"display":"steve watkinson","full_name":"steve watkinson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1756686.png"}}'s avatar
    Car insurance
    steve watkinson 3rd September 2026
  • 5.00/5

    Renewal price.

    No cheaper renewal prices. Had to change provider.

    {"display":"T","full_name":"T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    T 3rd September 2026

    Products from Tesco Bank

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