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Tesco Bank reviews

Tesco Bank Logo
Rated Average 2.96/5

Tesco Bank reviews

Unverified business
Last reviewed within 7 days

Review summary

People rate this company as Average based on 1,293 product reviews

Average score of 2.96/5
5 star
42%
4 star
15%
3 star
5%
2 star
2%
1 star
36%
Reviews for Tesco Bank have trended positively over the past 90 days

Latest positive rating

5/5

Very friendly and efficient service

Very friendly and efficient service

{"display":"Mick B","full_name":"Mick B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Travel Money
Mick B 31st January 2025

Latest negative rating

1/5

Definitely don’t get their pet insurance.

Definitely don’t get their pet insurance. Just had my renewal through and it’s jumped from £74/month to £140/month for a 5 year old dog with... Definitely don’t get their pet insurance. Just had my renewal through and it’s jumped from £74/month to £140/month for a 5 year old dog with no claims over the last 12months. She’s a small to medium crossbreed so isn’t in the senior age bracket, she’s not been diagnosed with any new conditions over the past 12months and none of our other details have changed. Her premium has jumped from £899 to over £1600! I rang them to ask them to give me the breakdown of how they have calculated such an increase and apparently they don’t do that, it just is what it is. So seems like it’s just a figure plucked out of thin air! Definitely won’t be continuing our policy. Have logged a complaint and will then go to the FOS to see if they can reason that it’s a fair and justified increase. Read more Read less

{"display":"Emma D","full_name":"Emma D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pet Insurance
Emma D 1st February 2025

About Tesco Bank

Tesco Bank launched in 1997 and today have more than 5 million customers across a range of banking and insurance products.

In early 2024, Tesco and Barclays announced a long-term strategic partnership, initially for a 10-year period, to provide customers with Tesco-branded banking products and services.

Tesco Bank’s products include credit cards, loans, travel insurance and currency, savings, car insurance, pet insurance and home insurance.

Tesco Bank at a glance

Reviews for Tesco Bank

Showing 11 of 1293 company reviews Last reviewed within 7 days

Definitely don’t get their pet insurance.

Pet Insurance 1st February 2025

Definitely don’t get their pet insurance. Just had my renewal through and it’s jumped from £74/month to £140/month for a 5 year old dog with... Definitely don’t get their pet insurance. Just had my renewal through and it’s jumped from £74/month to £140/month for a 5 year old dog with no claims over the last 12months. She’s a small to medium crossbreed so isn’t in the senior age bracket, she’s not been diagnosed with any new conditions over the past 12months and none of our other details have changed. Her premium has jumped from £899 to over £1600! I rang them to ask them to give me the breakdown of how they have calculated such an increase and apparently they don’t do that, it just is what it is. So seems like it’s just a figure plucked out of thin air! Definitely won’t be continuing our policy. Have logged a complaint and will then go to the FOS to see if they can reason that it’s a fair and justified increase. Read more Read less

Rated Terrible 1/5
Read more product reviews

Very friendly and efficient service

Travel Money 31st January 2025

Very friendly and efficient service

Rated Excellent 5/5
Read more product reviews
  • 1/5

    Been with these for 8 months now, but now found a ch...

    Been with these for 8 months now, but now found a cheaper policy elsewhere, but tesco want to charge me £222 to cancel. Apparently they... Been with these for 8 months now, but now found a cheaper policy elsewhere, but tesco want to charge me £222 to cancel. Apparently they go by mileage. My limit was 6000 and i have not reached that, but they reckon its done by the amount of days the policy has been running! Absolute ripoff when your paying £250 a month already! Read more Read less

    {"display":"Thebandit","full_name":"Thebandit","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Thebandit 29th January 2025
  • 1/5

    Turned down due to their new underwriter!

    Had annual travel insurance last year £545 sent us a renewal £845 contacted them to add cruise cover - due to medical conditions (no change... Had annual travel insurance last year £545 sent us a renewal £845 contacted them to add cruise cover - due to medical conditions (no change from last year) would not insure as have new underwriters - so why offer renewal, waste of time! Would not recommend Read more Read less

    {"display":"Mrs H","full_name":"Mrs H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Insurance
    Mrs H 25th January 2025
  • 2/5

    No Loyalty for staying with Tesco, just higher prices

    Have never made a claim on either of my policies, however, the renewal price on both policies has jumped 62% on each policy! I accept... Have never made a claim on either of my policies, however, the renewal price on both policies has jumped 62% on each policy! I accept that cost do rise every year, (exactly what all the others say as well!) but when its as high as it is, +£200 on each policy, then £200 excess and 20% dual payment on the rest of the bill, I'm wondering if its worth it! It seems if you change your insurance company each year you get the £200 rise off your new policy. It pays to shop around now and not stay loyal. Read more Read less

    {"display":"David T","full_name":"David T","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1092245.png"}}'s avatar
    Pet Insurance
    David T 23rd January 2025
  • 5/5

    very helpful and beneficial I am very happy to th...

    very helpful and beneficial I am very happy to this tesco bank

    {"display":"Kawal","full_name":"Kawal","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Clubcard Credit Card
    Kawal 17th January 2025
  • 4/5

    Good using Chargeback to resolve disputes.

    Good using Chargeback to resolve disputes. Can't download app on my Samsung A8 Tab, one of the most popular tablets in the world!

    {"display":"Ray","full_name":"Ray","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Clubcard Credit Card
    Ray 17th January 2025
  • 5/5

    Banking online

    Goood. Good good customer service

    {"display":"Brimah","full_name":"Brimah","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Brimah 17th January 2025
  • 1/5

    Poor service and support when you need it most!

    My car was taken from my home, and in an accident. I have spent two weeks trying to hear basic information about the progress of... My car was taken from my home, and in an accident. I have spent two weeks trying to hear basic information about the progress of the case and what will happen next. I just keep hearing the same thing, we haven’t looked at the case file yet. The car was recovered by the police and placed at a recovery centre, each day I am recurring extra costs with no decision or information from Tesco. I am calling them for information and have heard nothing. They are still taking money out of my account for a car I don’t have and no one is telling me anything. For such a reputable company, the claim department is letting them down shockingly. Read more Read less

    {"display":"R K","full_name":"R K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    R K 16th January 2025
  • 1/5

    Avoid at all cost

    Worst experience ever had me paying 330 a month with a black box there customer service is very poor i would highly advise to avoid

    {"display":"Paul baker","full_name":"Paul baker","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Paul baker 16th January 2025
  • 1/5

    Awful. Avoid.

    Awful. Started off great 5 years ago, but all of a sudden they have increases my monthly premiums by over double following a small claim.... Awful. Started off great 5 years ago, but all of a sudden they have increases my monthly premiums by over double following a small claim. When I queried this they said it's in the small print they can make changes to the policy at will. As I worked in pet insurance for 18 years I had asked many questions before commencing the policy but apparently the information they gave me 5 years ago no longer stands due to them changing their underwriter - it appears they are at liberty to change anything they wish, including the policy information I signed up to! Read more Read less

    {"display":"Sandra D","full_name":"Sandra D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Sandra D 11th January 2025

    Products from Tesco Bank

    Showing products offered by Tesco Bank

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