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Tesco Bank reviews

Tesco Bank Logo
Rated Good • 3.57/5

Tesco Bank reviews

Unverified business Last reviewed within 7 days
Write a review
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • UK-based contact centre
    UK-based contact centre
  • Website is fully compatible with assistive technology
    Website is fully compatible with assistive technology

Review summary

People rate this company as Good based on 1,472 product reviews

Average score of 3.57/5
5 star
42%
4 star
15%
3 star
5%
2 star
2%
1 star
35%
Reviews for Tesco Bank have trended positively over the past 90 days

Tesco Bank's Clubcard credit cards are praised for ease of use, good rewards, and helpful customer service. Personal loans get nods for competitive rates and flexible repayment. However, car insurance draws heavy criticism for poor claims handling, unexpected price hikes, and dreadful customer service. Pet and travel insurance also face complaints about claim delays and rising premiums. Travel Money service is often let down by poor communication and delivery issues.

Positive themes

  • Tesco Bank Clubcard credit cards are easy to use and reward loyal shoppers well. (7 mentions)
  • Tesco Bank personal loans offer competitive rates and flexible repayment options. (5 mentions)
  • Tesco Bank home insurance is often competitively priced with straightforward sign-up. (5 mentions)

Negative themes

  • Tesco Bank car insurance claims handling is slow, frustrating and poorly communicated. (6 mentions)
  • Pet insurance claims are frequently delayed or denied with poor customer support. (5 mentions)
Summarised by AI
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About Tesco Bank

Tesco Bank launched in 1997 and today have more than 5 million customers across a range of banking and insurance products.

In early 2024, Tesco and Barclays announced a long-term strategic partnership, initially for a 10-year period, to provide customers with Tesco-branded banking products and services.

Tesco Bank’s products include credit cards, loans, travel insurance and currency, savings, car insurance, pet insurance and home insurance.

Tesco Bank at a glance

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Reviews for Tesco Bank

Showing 11 of 1472 company reviews • Last reviewed within 7 days

5 days after No courtesy car, no repair after 5 days

Car insurance • 8th November 2026

I've been a loyal Tesco Insurance customer for years, but my experience after a non-fault accident has been extremely disappointing. On 3rd November, another driver... I've been a loyal Tesco Insurance customer for years, but my experience after a non-fault accident has been extremely disappointing. On 3rd November, another driver hit my car. Tesco accepted that I wasn't at fault. My car can't be driven, and five days later, it still hasn't been collected and I still have no courtesy car. Tesco's own policy booklet says that if your car can't be driven, they will provide a courtesy car on the next working day once it's been allocated to an approved repairer. This hasn't happened. I was also told by Tesco that if their claims partner, FMG, couldn't find a garage within two days, a hire car would be arranged for me. That promise wasn't kept either. Tesco passes everything to FMG, and I've been passed back and forth between them every day. Three different garages have been arranged and then cancelled, I was told one garage was Kia approved when it wasn't, and I keep getting different information from different people. No one takes responsibility. I'm a single mum with two children. I've been left without a car for school runs and work through no fault of my own, while spending hours every day on the phone and writing emails just to get basic answers. If you ever need to make a claim, don't expect Tesco to look after you. I would not recommend them. Read more Read less

{"display":"Alev CD","full_name":"Alev CD","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
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NOTHING BUT PROBLEMS

Travel money • 5th November 2026

purchased a tesco travel money card with just over £700 on it. everything was straight forward until i came to use it abroad, sometimes the... purchased a tesco travel money card with just over £700 on it. everything was straight forward until i came to use it abroad, sometimes the card would work sometimes it wouldnt.so i decided to use cash as it was embarassing trying to pay for meals and the card was being declined. complained when i got home but they converted my left over euros (654 euros) back to pounds sterling costing me around £70 , when complaining again they said i had asked them to change it. after another 3 or 4 phone calls to Missouri, they offered me £30 as a goodwill gesture. i accepted as i knew i wasnt going to get anywhere with my complaints. my advice ....dont buy a tesco travel money card Read more Read less

{"display":"glyn j","full_name":"glyn j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
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  • 1.00/5

    Reversing into a space, a car pulls out and hits me...

    Reversing into a space, a car pulls out and hits me in Tesco Store car park, I have dash cam, I have the person who... Reversing into a space, a car pulls out and hits me in Tesco Store car park, I have dash cam, I have the person who drove into me asking permission to take a photo of my car, I have him in the recording. I got Tesco own CCTV showing it happening. Tesco will not persue liability as the claim will be within the excess. I am left with having to declare that I got hit, without liability being proven, which is a coast to me. Tesco insurance, just as a thank you sent my renewal through with a 52% hike, I had protected no claims!!! I only ever use names that are big, what a mistake with Tesco. Last call to them, waited over 20 minutes to even start to chat with a claims handler. I had to sort out my own car, privately. You have been warned. I am sure that you will get a good service from them, if you don't claim. Read more Read less

    {"display":"Colin H","full_name":"Colin H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Colin H 28th October 2026
  • 1.00/5

    Reversing into a space, a car pulls out and hits me...

    Reversing into a space, a car pulls out and hits me in Tesco Store car park, I have dash cam, I have the person who... Reversing into a space, a car pulls out and hits me in Tesco Store car park, I have dash cam, I have the person who drove into me asking permission to take a photo of my car, I have him in the recording. I got Tesco own CCTV showing it happening. Tesco will not persue liability as the claim will be within the excess. I am left with having to declare that I got hit, without liability being proven, which is a coast to me. Tesco insurance, just as a thank you sent my renewal through with a 52% hike, I had protected no claims!!! I only ever use names that are big, what a mistake with Tesco. Last call to them, waited over 20 minutes to even start to chat with a claims handler. I had to sort out my own car, privately. You have been warned. I am sure that you will get a good service from them, if you don't claim. Read more Read less

    {"display":"Colin H","full_name":"Colin H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Colin H 26th October 2026
  • 5.00/5

    Tesco bank credit card is good for everyday purchase...

    Tesco bank credit card is good for everyday purchases with no interest

    {"display":"noman a","full_name":"noman a","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Fantastic Service At Evesham Store

    I picked up currency for a trip to Turkey at the Evesham store and was helped by Sue. Have now opened a Tesco Travel money... I picked up currency for a trip to Turkey at the Evesham store and was helped by Sue. Have now opened a Tesco Travel money card and didn't know why I didn't have one before. Sue was so helpful, friendly, efficient and clear. Great service. Will be back! Read more Read less

    {"display":"Lorna W","full_name":"Lorna W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel money
    Lorna W 13th October 2026
  • 3.00/5

    I'M please to have a home insurance cover content wi...

    I'M please to have a home insurance cover content with Tesco Bank to help you with pay and plan cover for my needs

    {"display":"Mahammed Coker","full_name":"Mahammed Coker","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Tesco car insurance were extremely helpful, polite,...

    Tesco car insurance were extremely helpful, polite, and professional any time i had contact with them. They are a car insurance I trust and would... Tesco car insurance were extremely helpful, polite, and professional any time i had contact with them. They are a car insurance I trust and would recommend to my family and friends without a second thought. Read more Read less

    {"display":"Mell F","full_name":"Mell F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Mell F 13th October 2026
  • 5.00/5

    Excellent service pleasant and friendly staff Helpfu...

    Excellent service pleasant and friendly staff Helpful and supportive

    {"display":"Peter Bower ","full_name":"Peter Bower ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Peter Bower 13th October 2026
  • 5.00/5

    All good across the board.

    All good across the board. No issues of concern.

    {"display":"Graham","full_name":"Graham","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Graham 13th October 2026
  • 5.00/5

    Fantastic customer interface.

    Fantastic customer interface. Made it really easy to personalise my cover. I can easily access all the information I need on the online portal

    {"display":"Matt","full_name":"Matt","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Matt 13th October 2026

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