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Tesco Bank reviews

Tesco Bank Logo
Rated Average • 3.00/5

Tesco Bank reviews

Unverified business Last reviewed within 14 days
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Review summary

People rate this company as Average based on 1,384 product reviews

Average score of 3.00/5
5 star
42%
4 star
15%
3 star
5%
2 star
2%
1 star
36%
Reviews for Tesco Bank have trended negatively over the past 90 days

Tesco credit cards are loved for easy use and earning Clubcard points while loans impress with competitive rates and simple applications. Home insurance offers good cover at fair prices. However, Tesco car insurance claims drag on with poor communication and customer service can be rude or hard to reach. Renewal premiums often jump unexpectedly.

Positive themes

  • Tesco credit cards are great for earning Clubcard points and easy to use.
  • Tesco loans offer competitive rates and a straightforward application process.
  • Tesco home insurance is competitively priced with good cover and helpful service.

Negative themes

  • Tesco car insurance claims are slow with poor communication and long delays.
  • Tesco customer service is often rude or unhelpful and hard to reach by phone.
  • Tesco insurance premiums often rise steeply at renewal with little explanation.
Summarised by AI
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About Tesco Bank

Tesco Bank launched in 1997 and today have more than 5 million customers across a range of banking and insurance products.

In early 2024, Tesco and Barclays announced a long-term strategic partnership, initially for a 10-year period, to provide customers with Tesco-branded banking products and services.

Tesco Bank’s products include credit cards, loans, travel insurance and currency, savings, car insurance, pet insurance and home insurance.

Tesco Bank at a glance

Reviews for Tesco Bank

Showing 11 of 1384 company reviews • Last reviewed within 14 days

Tesco car insurance (3590928N)

Car insurance • 9th March 2026

3590928N. Absolutely shocking experience with Tesco Insurance. My claim has been handled terribly from the beginning with constant delays, poor communication and zero accountability. I’ve... 3590928N. Absolutely shocking experience with Tesco Insurance. My claim has been handled terribly from the beginning with constant delays, poor communication and zero accountability. I’ve had to chase things repeatedly and every time I speak to someone I get a different answer. The way this has been handled by people involved in my claim, including Nico Signorelli, has been extremely disappointing. Instead of properly investigating and resolving the issue, it feels like they are more interested in avoiding responsibility and dragging the process out. For a company as big as Tesco you would expect a professional and fair claims process, especially when customers are paying their premiums expecting support when something goes wrong. Instead the experience has been stressful, frustrating and completely unacceptable. I would strongly advise people to think carefully before taking insurance with Tesco if this is the level of service they provide when you actually need them. Read more Read less

{"display":"Viqaas m","full_name":"Viqaas m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
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Its very easy to get tesco credit card.

Clubcard credit cards • 8th March 2026

Its very easy to get tesco credit card.....I applied for it and got approved within 5 minutes...Got my card in 5 working days with Instructions ...

{"display":"Shivika A","full_name":"Shivika A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    Average customer service and could do better to impr...

    Average customer service and could do better to improve this a lot.

    {"display":"Ben Houghton","full_name":"Ben Houghton","avatar":{"url":"\/assets\/uploads\/avatars\/users\/65733.png"}}'s avatar
  • 1/5

    Tesco home insurance what a Joke!!

    Returned home from two week holiday to find water damage in lounge ceiling above window. We contacted Tesco insurance and they asked us how do... Returned home from two week holiday to find water damage in lounge ceiling above window. We contacted Tesco insurance and they asked us how do we think its has been caused. We dont know but suggested that due to the heavy rains over the past weeks whilst away there must be a leak in the roof somewhere and it has found its way into that part of the house. Tesco then told us that their reports show no storms in our area in the past 2 weeks and will not be able to process/develop our claim until we can detect where the leak is and go to a leak detection company! Both neighbours have said that it has rained hwavy most days whilst we've been away. Having been a Tesco customer for many years both for house and car insurance and not having to make a claim, we feel really let down and dissapointed with their lack of help and empathy in this matter. Come renewal date we will definitely not be using Tesco. It almost feels like they are getting money under false pretenses puporting to be an insurance company. We are livid and will be warning all our friends to stay away from Tesco. Read more Read less

    {"display":"Dave W","full_name":"Dave W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Dave W 24th February 2026
  • 3/5

    Dealt with in a friendly and professional manner.

    Dealt with in a friendly and professional manner.

    {"display":"garyph1","full_name":"garyph1","avatar":{"url":"\/assets\/uploads\/avatars\/users\/767615.png"}}'s avatar
    Clubcard credit cards
    garyph1 19th February 2026
  • 1/5

    Damaged money

    I bought 700 dollars for my trip to SE Asia. Nearly half of them have been refused for having rips and pen marks. Will never use them again.

    {"display":"Neil D","full_name":"Neil D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Money
    Neil D 14th February 2026
  • 5/5

    Extremely straight forward sign up and staff were in...

    Extremely straight forward sign up and staff were incredible.

    {"display":"Ross","full_name":"Ross","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Ross 22nd January 2026
  • 5/5

    No issues whatsoever.

    No issues whatsoever. Set up was simple and was paid back extremely quickly. Put our minds at ease.

    {"display":"Ross","full_name":"Ross","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    Ross 22nd January 2026
  • 5/5

    Excellent Customer Services Staff.

    Every time I have contacted customer services they have always resolved my issue, their customer service staff are excellent, always polite, able to help and resolve any issues speedily.

    {"display":"Francis B","full_name":"Francis B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Tesco banking/finance is just a breath of fresh air...

    Tesco banking/finance is just a breath of fresh air in a world that is full of other high percent APR lending companies.

    {"display":"Kev Smith","full_name":"Kev Smith","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great service.

    Great service. A very swift response to gaining a credit card.

    {"display":"William C","full_name":"William C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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