It’s taken over a month to set up the account and despite the money being transferred from my old ISA over a week ago there... It’s taken over a month to set up the account and despite the money being transferred from my old ISA over a week ago there is no sign of it in my Tesco account. No proactive communication from Tescos. When I call I just get excuses about how busy they are. Totally unacceptable customer service. Read more Read less

I believe the Tesco Clubcard Credit Card is one of the weakest credit card products in the UK, if not the weakest, mainly because of... I believe the Tesco Clubcard Credit Card is one of the weakest credit card products in the UK, if not the weakest, mainly because of the overall customer experience rather than the card itself. Some of the biggest issues are: * You cannot view your full card number securely in the app, which is a standard feature offered by many competitors. * You cannot choose the statement date that best suits your finances through the app. If you want to change it, you have to call customer support. This should be a simple self-service feature, especially when there is no live chat available. * After paying the minimum payment shown on your statement, the app often continues to display that the minimum payment is still due. It can also send reminder notifications telling you to make the payment, even though it has already been received. The message simply says to ignore it if you’ve already paid, which creates unnecessary confusion. * Customer support is frustrating. Calling support means going through multiple automated menus and robots before eventually reaching a real person. * There is no live chat, despite many UK banks now offering fast in-app messaging. Overall, the app feels outdated and lacks features that have become standard across the UK banking industry. The user experience, customer support, and digital tools are well below the level offered by many competitors. I hope Tesco Bank invests in improving both the app and the overall customer experience, as there is significant room for improvement. Read more Read less

Worst bank ever, zero customer service and terrible banking experience. No flexibility and provide no help to customers.

Tesco car insurance took over a year to clear an accident that I was never involved in , even the police conformed this but tesco... Tesco car insurance took over a year to clear an accident that I was never involved in , even the police conformed this but tesco decided to keep it on my file and provide me with wrong information and when I've complained the response has been that customer services have dealt with the complain and for failure on the claims team , they will now contact me , ridiculous excuse just keep.on giving me excuses to avoid responsibility Read more Read less

Well done excellent fabulous nice . Speak everyone to use

Generally good experience, irritant is the site does not update quickly enough re payments in and pending. Advises payment dates and debits payment acct before same.

They sorted my claim promptly and without fuss; 15% discount with Clubcard makes it even better value for money

VEry good normally. However I wanted to buy airline tickets. It took ages finding the right, tickets, I wanted to use my credit card for... VEry good normally. However I wanted to buy airline tickets. It took ages finding the right, tickets, I wanted to use my credit card for protection and points. However I was using our home computer when I went to pay it said it failed we tried several tmes but it wouldn't go through. Eventually we had to use my husbands debit card, as we were afraid of loosing the tickets. The next day I contacted them and it was because I used a different computer. Why couldn't they have contacted me to check? Read more Read less

Convenient having the same card to collect clubcard points and make payment at the same time.