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Tesco Bank reviews

Tesco Bank Logo
Rated Good • 3.63/5

Tesco Bank reviews

Unverified business Last reviewed within 7 days
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • UK-based contact centre
    UK-based contact centre
  • Website is fully compatible with assistive technology
    Website is fully compatible with assistive technology

Review summary

People rate this company as Good based on 1,468 product reviews

Average score of 3.63/5
5 star
42%
4 star
15%
3 star
5%
2 star
2%
1 star
35%
Reviews for Tesco Bank have trended positively over the past 90 days

Tesco Bank's Clubcard credit cards are praised for ease of use, good rewards, and helpful customer service. Personal loans get nods for competitive rates and flexible repayment. However, car insurance draws heavy criticism for poor claims handling, unexpected price hikes, and dreadful customer service. Pet and travel insurance also face complaints about claim delays and rising premiums. Travel Money service is often let down by poor communication and delivery issues.

Positive themes

  • Tesco Bank Clubcard credit cards are easy to use and reward loyal shoppers well. (7 mentions)
  • Tesco Bank personal loans offer competitive rates and flexible repayment options. (5 mentions)
  • Tesco Bank home insurance is often competitively priced with straightforward sign-up. (5 mentions)

Negative themes

  • Tesco Bank car insurance claims handling is slow, frustrating and poorly communicated. (6 mentions)
  • Pet insurance claims are frequently delayed or denied with poor customer support. (5 mentions)
Summarised by AI
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About Tesco Bank

Tesco Bank launched in 1997 and today have more than 5 million customers across a range of banking and insurance products.

In early 2024, Tesco and Barclays announced a long-term strategic partnership, initially for a 10-year period, to provide customers with Tesco-branded banking products and services.

Tesco Bank’s products include credit cards, loans, travel insurance and currency, savings, car insurance, pet insurance and home insurance.

Tesco Bank at a glance

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Reviews for Tesco Bank

Showing 11 of 1468 company reviews • Last reviewed within 7 days

Tesco bank credit card is good for everyday purchase...

Clubcard credit cards • 13th October 2026

Tesco bank credit card is good for everyday purchases with no interest

Rated Excellent • 5.00/5
Read more product reviews

Fantastic Service At Evesham Store

Travel money • 13th October 2026

I picked up currency for a trip to Turkey at the Evesham store and was helped by Sue. Have now opened a Tesco Travel money... I picked up currency for a trip to Turkey at the Evesham store and was helped by Sue. Have now opened a Tesco Travel money card and didn't know why I didn't have one before. Sue was so helpful, friendly, efficient and clear. Great service. Will be back! Read more Read less

Rated Excellent • 5.00/5
Read more product reviews
  • 3.00/5

    I'M please to have a home insurance cover content wi...

    I'M please to have a home insurance cover content with Tesco Bank to help you with pay and plan cover for my needs

  • 5.00/5

    Tesco car insurance were extremely helpful, polite,...

    Tesco car insurance were extremely helpful, polite, and professional any time i had contact with them. They are a car insurance I trust and would... Tesco car insurance were extremely helpful, polite, and professional any time i had contact with them. They are a car insurance I trust and would recommend to my family and friends without a second thought. Read more Read less

    {"display":"Mell F","full_name":"Mell F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Mell F 13th October 2026
  • 5.00/5

    Excellent service pleasant and friendly staff Helpfu...

    Excellent service pleasant and friendly staff Helpful and supportive

    {"display":"Peter Bower ","full_name":"Peter Bower ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Peter Bower 13th October 2026
  • 5.00/5

    All good across the board.

    All good across the board. No issues of concern.

    {"display":"Graham","full_name":"Graham","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Graham 13th October 2026
  • 5.00/5

    Fantastic customer interface.

    Fantastic customer interface. Made it really easy to personalise my cover. I can easily access all the information I need on the online portal

    {"display":"Matt","full_name":"Matt","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Matt 13th October 2026
  • 5.00/5

    Chose Tesco and I’m glad I did.

    Insured my new kitten after reading reviews chose Tesco. She then developed a neurological disorder needed imaging. Claim submitted by vet and paid speedily. She... Insured my new kitten after reading reviews chose Tesco. She then developed a neurological disorder needed imaging. Claim submitted by vet and paid speedily. She then 6 months later had a seizure leaving her with limited vision and even less mobility. We made the decision to put her to sleep. I nearly just cancelled my policy but was advised to claim for her final treatment. I received payment also covering her cremation with a letter offering sympathy. It was appreciated. Read more Read less

    {"display":"Lpat","full_name":"Lpat","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet insurance
    Lpat 13th October 2026
  • 5.00/5

    Great service and value for money!

    Been with them a few years and even at renewal it’s always the cheapest. They covered the replacement of my keys when I lost them! Awesome

    {"display":"Jack h","full_name":"Jack h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Jack h 13th October 2026
  • 5.00/5

    Great service

    I took out car insurance with Tesco Bank last year because they offered a good deal . I received my renewal papers this year and... I took out car insurance with Tesco Bank last year because they offered a good deal . I received my renewal papers this year and my payment had actually gone down because for the first time even they had used my no claim bonus Read more Read less

    {"display":"Ian Hulme","full_name":"Ian Hulme","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Ian Hulme 13th October 2026
  • 5.00/5

    Good quotes a and good service nebver had a problem

    Good quotes a and good service nebver had a problem

    {"display":"Michael I","full_name":"Michael I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Michael I 13th October 2026

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