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Tesco Bank reviews

Tesco Bank Logo
Rated Average 3.02/5

Tesco Bank reviews

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Unverified business
Last reviewed within 7 days

Review summary

People rate this company as Average based on 1,379 product reviews

Average score of 3.02/5
5 star
42%
4 star
15%
3 star
5%
2 star
2%
1 star
36%
Reviews for Tesco Bank have trended positively over the past 90 days

Tesco credit cards are loved for easy use and earning Clubcard points while loans impress with competitive rates and simple applications. Home insurance offers good cover at fair prices. However, Tesco car insurance claims drag on with poor communication and customer service can be rude or hard to reach. Renewal premiums often jump unexpectedly.

Positive themes

  • Tesco credit cards are great for earning Clubcard points and easy to use.
  • Tesco loans offer competitive rates and a straightforward application process.
  • Tesco home insurance is competitively priced with good cover and helpful service.

Negative themes

  • Tesco car insurance claims are slow with poor communication and long delays.
  • Tesco customer service is often rude or unhelpful and hard to reach by phone.
  • Tesco insurance premiums often rise steeply at renewal with little explanation.
Summarised by AI
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About Tesco Bank

Tesco Bank launched in 1997 and today have more than 5 million customers across a range of banking and insurance products.

In early 2024, Tesco and Barclays announced a long-term strategic partnership, initially for a 10-year period, to provide customers with Tesco-branded banking products and services.

Tesco Bank’s products include credit cards, loans, travel insurance and currency, savings, car insurance, pet insurance and home insurance.

Tesco Bank at a glance

Reviews for Tesco Bank

Showing 11 of 1379 company reviews Last reviewed within 7 days

Extremely straight forward sign up and staff were in...

Home insurance 22nd January 2026

Extremely straight forward sign up and staff were incredible.

Rated Excellent 5/5
Read more product reviews

No issues whatsoever.

Pet insurance 22nd January 2026

No issues whatsoever. Set up was simple and was paid back extremely quickly. Put our minds at ease.

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Excellent Customer Services Staff.

    Every time I have contacted customer services they have always resolved my issue, their customer service staff are excellent, always polite, able to help and resolve any issues speedily.

  • 5/5

    Tesco banking/finance is just a breath of fresh air...

    Tesco banking/finance is just a breath of fresh air in a world that is full of other high percent APR lending companies.

  • 5/5

    Great service.

    Great service. A very swift response to gaining a credit card.

  • 5/5

    Good interest rate and totally fexible.

    Good interest rate and totally fexible. The app is easy to use and moving money in and out is almost imediate. And also doesn't affect... Good interest rate and totally fexible. The app is easy to use and moving money in and out is almost imediate. And also doesn't affect your tax free allowence when replacing withdrawn money. All in all a great product! Read more Read less

    {"display":"Paul Matthews","full_name":"Paul Matthews","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1100430.png"}}'s avatar
    Cash ISA
    Paul Matthews 22nd January 2026
  • 5/5

    Really great service

    I ordered correct for a forthcoming holiday from Tesco currency exchange. I selected to collect this from Tesco Superstore in Evesham. The currency was due... I ordered correct for a forthcoming holiday from Tesco currency exchange. I selected to collect this from Tesco Superstore in Evesham. The currency was due to be collected after 3.00pm however I arrived at 1.00pm due to a doctors appointment. I was quite prepared to be turned away however it was a long trip home to then return. The lady on the desk went out of her way to find the currency, prepare it for me so that I didn’t have to come back. The lady’s name was Sue and she was brilliant. Read more Read less

    {"display":"Neil H","full_name":"Neil H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Money
    Neil H 8th January 2026
  • 1/5

    I have been a policyholder for over 25 years and hav...

    I have been a policyholder for over 25 years and have never been requested to provide a photograph of my driver's license, vehicle logbook, or... I have been a policyholder for over 25 years and have never been requested to provide a photograph of my driver's license, vehicle logbook, or proof of vehicle purchase. These requests are unprecedented in my experience. I declined to provide proof of purchase, which resulted in the cancellation of my insurance policy. I advise caution, as these requests may be considered an invasion of privacy. Read more Read less

    {"display":"Kai b","full_name":"Kai b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Kai b 6th January 2026
  • 5/5

    I use Tesco Travel Money Vernon Way Crewe and I can...

    I use Tesco Travel Money Vernon Way Crewe and I can always get the currency I need without having to order. Alan knows how to... I use Tesco Travel Money Vernon Way Crewe and I can always get the currency I need without having to order. Alan knows how to deal with customers and is very helpful and easy to talk to.. Thank you Alan! Top scores from me. Read more Read less

    {"display":"Diane R","full_name":"Diane R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Money
    Diane R 22nd December 2025
  • 1/5

    Ordered us dollars online to picked up at a named st...

    Ordered us dollars online to picked up at a named store. Arrived to pick up on the stated date but no currency there. Was advised... Ordered us dollars online to picked up at a named store. Arrived to pick up on the stated date but no currency there. Was advised that tesco currency was a separate conpany. Telephoned the number given and was told it was the couriers fault and to try the next working day. DO NOT USE. Read more Read less

    {"display":"Alexandrina","full_name":"Alexandrina","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Money
    Alexandrina 5th December 2025
  • 1/5

    Stay away if you value your credit score.

    Stay away if you value your credit score. My payment was reversed as something unexpected had gone out of my account on the same day.... Stay away if you value your credit score. My payment was reversed as something unexpected had gone out of my account on the same day. I received a text message saying the payment would be re attempted ( if it wasn’t for this i would have made the payment straight away) I made sure the money was in my account and it went out on the re attempted. I then found the missed payment was reported to the credit reference agencies. After realising , I made contact with Tesco bank to explain the situation and that I hadn’t wanted to make a double payment, as I assumed the payment was booked to be re attempted, which led me into a false sense of security. The assistant I spoke to was very rude and blunt , stating Tesco bank had done nothing wrong and that they were reporting the account as delinquent after a payment was 15 days late even though the account was now up to date (they chose the 15 day period to re attempted the payment). Read more Read less

    {"display":"James o","full_name":"James o","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    James o 4th December 2025

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