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Tesco Bank reviews

Tesco Bank Logo
Rated Average • 3.48/5

Tesco Bank reviews

Unverified business Last reviewed within 7 days
Write a review
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • UK-based contact centre
    UK-based contact centre
  • Website is fully compatible with assistive technology
    Website is fully compatible with assistive technology

Review summary

People rate this company as Average based on 1,447 product reviews

Average score of 3.48/5
5 star
42%
4 star
15%
3 star
5%
2 star
2%
1 star
36%
Reviews for Tesco Bank have trended positively over the past 90 days

Tesco Bank's Clubcard credit cards are praised for ease of use, good rewards, and helpful customer service. Personal loans get nods for competitive rates and flexible repayment. However, car insurance draws heavy criticism for poor claims handling, unexpected price hikes, and dreadful customer service. Pet and travel insurance also face complaints about claim delays and rising premiums. Travel Money service is often let down by poor communication and delivery issues.

Positive themes

  • Tesco Bank Clubcard credit cards are easy to use and reward loyal shoppers well. (7 mentions)
  • Tesco Bank personal loans offer competitive rates and flexible repayment options. (5 mentions)
  • Tesco Bank home insurance is often competitively priced with straightforward sign-up. (5 mentions)

Negative themes

  • Tesco Bank car insurance claims handling is slow, frustrating and poorly communicated. (6 mentions)
  • Pet insurance claims are frequently delayed or denied with poor customer support. (5 mentions)
Summarised by AI
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About Tesco Bank

Tesco Bank launched in 1997 and today have more than 5 million customers across a range of banking and insurance products.

In early 2024, Tesco and Barclays announced a long-term strategic partnership, initially for a 10-year period, to provide customers with Tesco-branded banking products and services.

Tesco Bank’s products include credit cards, loans, travel insurance and currency, savings, car insurance, pet insurance and home insurance.

Tesco Bank at a glance

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Reviews for Tesco Bank

Showing 11 of 1447 company reviews • Last reviewed within 7 days

Excellent banking experience and customer service

Clubcard credit cards • 21st August 2026

Excellent banking experience and customer service

{"display":"Emmanuel O","full_name":"Emmanuel O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Good value for money.

Home insurance • 20th August 2026

Good value for money. Beat other companies who would expected to be better while offering the same products

{"display":"Katiana","full_name":"Katiana","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Peace of mind!

    They were quick to process a claim I made, which is what insurance is all about!

    {"display":"James","full_name":"James","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    James 20th August 2026
  • 3.00/5

    They were efficient and business like.

    They were efficient and business like.

    {"display":"Mike Hall","full_name":"Mike Hall","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1081602.png"}}'s avatar
  • 5.00/5

    I’ve had this credit card for years and their fraud...

    I’ve had this credit card for years and their fraud and security team are really on the ball as they’ve blocked suspicious activity a number... I’ve had this credit card for years and their fraud and security team are really on the ball as they’ve blocked suspicious activity a number of times. This saved me a great deal of stress and upset as they were so quick to prevent any further attempts. Read more Read less

    {"display":"Ellie A","full_name":"Ellie A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Shocking customer service!

    Shocking customer service! I would not recommend them for anything.

    {"display":"Ben H","full_name":"Ben H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Breakdown Cover
    Ben H 20th August 2026
  • 4.00/5

    great customer service, easy products

    great customer service, easy products

    {"display":"Ruth H","full_name":"Ruth H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Ruth H 20th August 2026
  • 4.00/5

    Very quick and efficient with a recent claim that I...

    Very quick and efficient with a recent claim that I had

    {"display":"Kayleigh Taberer","full_name":"Kayleigh Taberer","avatar":{"url":"\/assets\/uploads\/avatars\/users\/572525.png"}}'s avatar
  • 5.00/5

    Easy application process and good rates

    Easy application process and good rates

    {"display":"Abby Phayer","full_name":"Abby Phayer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Easy to insure, good price after contact by phone

    Easy to insure, good price after contact by phone

    {"display":"Tadeusz n","full_name":"Tadeusz n","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Tadeusz n 20th August 2026
  • 5.00/5

    Damage repair after water leak

    Recently had a water leak that caused a lot of damage to our lounge. Tesco appointed a company to deal with the claim. They in... Recently had a water leak that caused a lot of damage to our lounge. Tesco appointed a company to deal with the claim. They in turn appointed a buildings company to carry out the work. The communication with both companies has been excellent. In addition each time I've uploaded receipts for items we've bought plus estimate for the carpet replacement, these were accepted without any query and the money paid to me shortly after each one was uploaded. Read more Read less

    {"display":"Tim J","full_name":"Tim J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Tim J 20th August 2026

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