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Tesco Bank: Pet Insurance reviews

Name: Pet Insurance
Rating: 3.22 (108 reviews)

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2.76

Based on 108 reviews, last reviewed 21st Mar 2025

100% decrease in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

43%

13%

34%

Latest highest rating:

4

Lovely Complaints department employees Had insurance turned down because of a ‘ lost in translation’ moment…. via owner— to vets —to insurers. customer service when I complained and disput... Read more Reviewed on: 2nd January 2025

Latest lowest rating:

1

Tescos changed policy provider from royal and sun al... Tescos changed policy provider from royal and sun alliance to pinnacle and sent a letter saying everything would carry on as usual. The only differenc... Read more Reviewed on: 21st March 2025

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About this product

When choosing the right insurance policy, navigating the sea of providers on the market can be a challenging task. At Smart Money People, we want to simplify this process for you. We gather Tesco Bank pet insurance reviews, to provide you with valuable insights into the provider.

Tesco Bank is underwritten by Royal & Sun Alliance Insurance Ltd to provide pet insurance for cats and dogs. There are four cover levels to choose from: Accident & injury, Standard, Extra and Premier. Tesco Bank also offers discounts on insurance policies for Clubcard members.

If you're considering Tesco Bank as your next pet insurance provider, explore the reviews available on Smart Money People. Discover what level of cover policyholders chose and whether they were satisfied with their choice. Learn about the provider’s customer service and claims process through the firsthand experiences shared in our Tesco Bank pet insurance reviews.

Have you ever held a pet insurance policy with Tesco Bank? Share your honest experiences with our Smart Money People community. Why did you choose Tesco Bank, and has the provider met your expectations? Has the policy suitably covered all of your pet's needs? Share any interactions you've had with the customer service team or claims process. Would you consider renewing your policy? Whether good or bad, write a Tesco Bank pet insurance review today.

Tesco Bank Pet Insurance reviews (108)

Review of the Tesco Bank, Pet Insurance:

Heartbreaking

Will demand payment for the month after your pet has died. Happened two years ago with our collie and this year when our terrier passed away. Suffice to say it was not a pleasant experience to go through and I would not wish it on anyone. Reviewed on: 9th May 2018

Great Value and Servcie

Very reasonable rates and paid out straight away with no fuss. Reviewed on: 4th September 2024

Great customer service

Had a good premium from them last year, good value for money. This year it was more expensive and I did find cheaper elsewhere. The Tesco policy was on auto-renewal which I hadn’t realised so a payment came out after I thought the policy had ended. I rang their customer services and they rectified it for me straight away, cancelling the policy and arranging a refund. Reviewed on: 4th September 2024

Quoting process with vet fees benchmarks

Fantastic value for money, extremely informative on the quotation process as they give an understanding of the average costs of dogs like us at the vet Reviewed on: 4th September 2024

Very good would recommend.

Very good would recommend. Help me a lot with my choice of product. Think everyone should consider this Reviewed on: 24th August 2024

Tesco Pet Insurance

When I called them they price matched my best quote, on a like for like basis and I receive clubcard points each month. Reviewed on: 24th August 2024

multiple products good

I have other products with Tesco, loans and credit card and the customer service is great and technology is good too Reviewed on: 23rd August 2024

TERRIBLE!

TERRIBLE!! I cannot put into words how awful they are, will do anything to get out of paying a claim. Moved from many pets who were amazing as Tesco policy sounded great, silly of me as they were defo too good to be true! Will not pay out for a one off urinary incontinence incident where tests came back normal, due to her having a similar incident beforehand saying they are related. How can they be related when there has been no ongoing treatments or vet visits between these periods? She has no ongoing illness’ touch wood. Can’t wait to leave these and move back to many pets. I used to work for Tesco bank so stupidly did not bother to read reviews, please do not make the same mistake I did and read the reviews before you take out a policy with these jokers. Reviewed on: 19th July 2024

Pay out Swindlers!

All the 1 star reviews are absolutely spot on! This company will dig and dig to find absolutely anything to reject your claim and keep your premiums. Whether your vet and all evidence proves the contrary. You pay them only to be made out to be a liar when you want to claim. Will be taking them to ombudsman. Despicable service. Reviewed on: 10th May 2024

Had a renewal of over £10 more a month went on compa...

Had a renewal of over £10 more a month went on comparison sites found cheaper than I pay now with them. They wouldn’t match then tried scare tactics stating my pet wouldn’t be insured for 14 days when she’s covered with them until the 28th. Terrible service Reviewed on: 15th February 2024

Very disappointed and no empathy

Took our 15 year old yorkie (bob) to vets as he was urinating more,loosing weight and dry skin he had bloods taken, indicating little change in his liver so the vet wanted to scan him incase there was any hidden abnormalities. Bottom line is tesco will not cover him for treatment due to seizers that has had 3 times last year they said it was PRE existing illness connects to the liver. Trying to fight it but they have no empathy Reviewed on: 31st January 2024

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