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Family Building Society: Mortgages reviews

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4.91
Based on 615 reviews, last reviewed 23rd Jan 2026
49% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Well Done Family Building Society Louise Taylor was really helpful discussing through a possible mortgage solution for my son his wife. She was thorough and really understanding. We ha... Read more Reviewed on: 23rd January 2026
Sally Nethercott's avatar
Sally Nethercott

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
david p's avatar
david p
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (615)

Review of the Family Building Society, Mortgages:

Above and Beyond Mortgage Company

5
They take a bit more time to adapt to less usual requests and situations yet still offer a very competitive rate Reviewed on: 31st August 2023
Family Building Society Customer's avatar
Family Building Society Customer
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 7th September 2023
The Family Building Society Logo
Family Building Society

Very helpful.

5
Very helpful. Although when requested a call back on 1st August did not get one. Reviewed on: 2nd August 2025
Janet H's avatar
Janet H
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

Helpful & courteous conversation

5
Helpful & courteous conversation Reviewed on: 31st July 2025
David T's avatar
David T

Donnika was fantastic

5
I had a queriery about a payment and was a little worried. I spoke with Donnika she walked me through it, spoke with her team and had everything sorted in 10 minutes. An incredibly polite, efficent and speedy team/service. Cant recommend more. Reviewed on: 30th July 2025
Mark's avatar
Mark

A kind, patient efficient young lady. Oustanding.

5
A kind, patient efficient young lady. Ace. Reviewed on: 29th July 2025
Peter J Metcalfe's avatar
Peter J Metcalfe

On line help was excellent and easy to folloe

5
Very helpful. Sorted my problem out very quickly Thank you Reviewed on: 29th July 2025
John Schultz's avatar
John Schultz

Great service

5
Phone was answered promptly. I received the advice I was seeking and Rosie was particularly helpful. Reviewed on: 28th July 2025
Philip Edwards's avatar
Philip Edwards

Great service

5
I called family to pay a fee, I spoke with Aimee who was efficient and helpful. Reviewed on: 24th July 2025
Daniel 's avatar
Daniel

A friendly professional service provider

5
Easy to contact and very professional service on line/telephone.Able to answer questions in very helpful way/manner Reviewed on: 24th July 2025
Alan T's avatar
Alan T

I received a courtesy call from Rian Brasier

5
I received a courtesy call from Rian Brasier to check I was aware of an impending mortgage renewal. I was but unfortunately had the two mortgage products we have with FBS mixed up so this was a fortuitous call that saved us from a potentially costly mistake. Many thanks! Reviewed on: 22nd July 2025
A Mortgage holder's avatar
A Mortgage holder

It was an absolute pleasure dealing with Luke Green...

5
It was an absolute pleasure dealing with Luke Green today in the new business department, he was very professional, polite, extremely patient and very kind. He is a credit to your business and I was very suprised to find someone of his caliber at the end of a phone line. I hope he is destined for great things in your organisation. The time spent waiting for my call to answered could be improved but I dont put that down to him ! Reviewed on: 21st July 2025
Tania's avatar
Tania

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