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Family Building Society: Mortgages reviews

4.90
Based on 455 reviews, last reviewed 9th Jun 2025
62% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
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1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

fixed Rate coming to an end. we have had a mortgage with FBS for sometime. We recently contacted them as our fixed rate product was about to end. The lady we spoke to was very hel... Read more Reviewed on: 9th June 2025
Mike J's avatar
Mike J

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
david p's avatar
david p

About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (455)

Review of the Family Building Society, Mortgages:

Great service as always from Family Building Society

5
Great service as always from Family Building Society Reviewed on: 9th April 2025
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025
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Family Building Society

Great Service

5
Very helpful staff. Didn't take long to get to the right person. Reviewed on: 23rd May 2025

My mortgage product was coming to the end of its ter...

5
My mortgage product was coming to the end of its term and was being changed to a new product. I had a query that I needed to resolve first and contacted Kieran Smith who gave me the answers I needed. I have spoke to Kieran before and he is excellent, as are ALL the staff that I have dealt with. Great company, great staff. Thank you. Reviewed on: 23rd May 2025

Thank you Michelle for an excellent service experi...

5
Thank you Michelle for an excellent service experience Reviewed on: 22nd May 2025

Good help from Dylan on changing password and access...

5
Good help from Dylan on changing password and accessing online Reviewed on: 21st May 2025

FBS sees gaps in the market to offer mortgages to th...

5
FBS sees gaps in the market to offer mortgages to those families turned away by others. This is highly appreciated and forward thinking. Reviewed on: 20th May 2025

Erick Dodd

5
Erick was very helpful and gave full advice Reviewed on: 19th May 2025

First class service

5
Professional, knowledgeable, efficient. First class! Thank you. Reviewed on: 16th May 2025

Remortgaging how it should be - fast, clear and simple

5
For my remortgage as an expat, I could't ask FBS for more. From application through ongoing communication to product switch, it has been smooth sailing with excellent and transparent communication, no hidden surprises and super responsive. Reviewed on: 15th May 2025

Enquired about options with Aaron, good experience a...

5
Enquired about options with Aaron, good experience and please with service Reviewed on: 14th May 2025

Very helpful team - the service and advise was spot...

5
Very helpful team - the service and advise was spot on Reviewed on: 13th May 2025

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