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Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (853 reviews)

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4.55

Based on 853 reviews, last reviewed 16th Jun 2025

347% increase in 5 star reviews

in the past 90 days

250% increase in 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

My request was easily solved. My request was easily solved. Efficient service and everything was well explained. Reviewed on: 16th June 2025

Latest lowest rating:

1

Matured Bond Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and... Read more Reviewed on: 6th June 2025

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About this product

Family Building Society Savings reviews (853)

Review of the Family Building Society, Savings:

They listen to customers

Online Account opening now very efficient and market leading products available. Reviewed on: 29th January 2019

Reply from Family Building Society Hi Mike, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

My request was easily solved.

My request was easily solved. Efficient service and everything was well explained. Reviewed on: 16th June 2025

Login problem professionally resolved

Representative Katherine Ambrose was very helpful and reassuring while able to resolve the system's refusal to log me in to my account helping me with each step of the process. I was then able to do all that I wanted to do. Excellent! Reviewed on: 16th June 2025

Definately a Reccommendation

Opening a saving account was a fairly stressless experience. It was key to read the information carefully, but most importantly, the staff were very helpful in explaining anything missed or not understood. The on-line private messaging system worked well, but telephone waiting times, particularly when an internal transfer was necessary, was less satisfactory. It would be helpful if the receipt of uploaded verification documents was confirmed. Reviewed on: 15th June 2025

Absolutely superb service whenever I have the need f...

Absolutely superb service whenever I have the need for any assistance. Can't fault in fact. Reviewed on: 13th June 2025

Good customer service

Donnika was polite, helpful and answered all my queries. Thank you and keep up the good work. Reviewed on: 12th June 2025

first class informed staff extremely helpful and ple...

first class informed staff extremely helpful and pleasant Reviewed on: 12th June 2025

Login difficulty

I contacted FBS to resolve a login difficulty and to open a new account. The service provided by customer services adviser on all counts was exemplary. Reviewed on: 12th June 2025

Moved savings into an isa

Moved savings into an isa and withdrew the balance. The girl that helped me on the phone was great Reviewed on: 12th June 2025

Excellent customer service from lisa

Excellent customer service from lisa Reviewed on: 11th June 2025

Your colleague was lovely and very helpful indeed!

Your colleague was very helpful indeed! She answered my questions and answered swiftly and politely. Thank you very much! You made my day! Reviewed on: 11th June 2025

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